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October 2023 by Anna Castorena
Great business, does wonderful work!.
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June 2023 by Rob K.
We took in a prom dress for alterations and a varsity jacket to add a patch. Finished a day earlier than promised. Excellent work fair prices . we will be back!
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February 2023 by Dan Pellar
I dropped off a childhood shirt that was irreplaceable. I dropped off the shirt along with a second shirt to measure the alterations from. A week went by and Joy called and said I needed to come in to measure in person. Unfortunately I got laid off a week later and the measurements slipped my mind.A few months passed and I knew I had measurements to do. But my new work hours made getting there during business hours tough. I went there today to find out they threw away my shirt.They have a 30 day policy. I don't expect them to keep items forever. But I don't think it's unreasonable to call and give at least ONE courtesy call before throwing away someone's stuff. People only dry clean or alter items of value. The responsibility is on me for the delay, but a single courtesy call would have normal customer service in my opinion. Their attitude was dismissive and unapologetic.Service: Clothing alterations & repairs
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August 2022 by Rose C.
As kind as the woman is, she did not sew my curtains to the same length. I spent $50 for a same-day service, she had my items from 9 AM until 5 PM. I was really upset that she did not even press or iron the curtains before making an alteration. She told me that would be another $10 if I wanted my items press that she's working on, I said no thanks. Below is a photo of my curtains after bringing them to the alteration. They were brand new just bought never touched by anyone but this shop. I called and explained that I was upset that they are different lengths and the inside has a gap. The women I spoke with was kind, her English is not the best. She told me to bring down my curtains and they will be fixed for free cause she made a mistake. Then after taking them to her, I get a phone calls saying if I want them to be the same length it will be $15 more but it should be $25 so I'm getting "a deal". She never said any of this in person. I spent $35 on these curtains when I bought them new from the store . To get them altered she expects me to spend $75 and have to commute twice from 25 miles away? I was unable to ask questions because every time I spoke .....she spoke over me. I have not picked up my curtains yet because I am furious. I plan to go tomorrow morning and hope to update this review. Very very disappointed, unprofessional. I didn't appreciate being hung up on when I was asking her why I am being charged so much. The man and women don't let you speak and clearly can't even see a straight line. Beware of overpaying and the poorest quality work you could ever ask for.
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August 2022 by hanako perez
Great pricing and quick turnaround when rush service is needed.
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May 2022 by Erick L.
I needed a same day service and was accomplished. Went out of her way to get it done. Just perfect !!! Thank you again Obviously money talks.
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May 2022 by Jason Liu
Will not go there again. There is another CLEANER next to IN N OUT. I am posting this review so that the owner wont be as rude as when i was there.Today is 4/29/22. I dropped off my shirt on Tuesday. I asked if she will be able to remove dots from hairspray; she said ok. Then I was asked when to pick up; i said by weekend. Got the receipt and left. Later realized it was set for the following Wednesday. Called in to have it changed and be ready by weekend.It was today when I picked up my shirt I dropped of on Tuesday. Those dots were were not removed. I asked if they used any chemical to remove and they said they didnt and that was all i got. They said they cant see those black dots and asked another customer if she can see the dots. The customer agreed with me but was not requested for further opinion. I didnt mind paying (i intended to anyway) except that i was trying to find out why they disnt tell me they wont be able to remove it. The OLD LADY WAS RUDE and said i dropped off one shirt and expected it to be cleaned. The guy was trying to tell her to stop talking in Korean I guess. Isnt this the purpose of a dry cleaner.Any person may have experienced dfiffently but im only saying what happed to me.
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April 2022 by Dianna C.
I brought a dress that needed to be altered with advanced time and she charged me $40, reasonable. I brought a second dress to be alter again and she tried to charge me $75!!!! The dress cost me $60! It was a simple wrap around dress, nothing fancy. It's such a shame for the over charging, very friendly and nice but over charge for sure!
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April 2022 by Charles H.
Friendly, reasonable price, great service, and always delivers on the promised time. Professional and clean, with the best quality. Highly recommended.
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March 2022 by Rachelle J.
My husband and I postponed our big wedding due to COIVD. We decided we still wanted to celebrate & planned a very last minute intimate wedding. A week before my wedding, I still needed to get my new wedding dress hemmed and my husband needed to get his tux fitted. Thankfully we came across Joy's Cleaners & Alterations. They saved us! We picked up my wedding dress and his tux just 4 days before the wedding So incredibly thankful for them!!!
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January 2022 by Pele S.
Dropped in randomly mid day for some stitching help, they were immediately helpful and did the stitch for me then and there, $7 and I was on my way in 10min. I will most certainly be using this place for all alterations and repairs going forward!
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January 2022 by Fern R.
Highly recommended, my new spot for some tailoring . on time with the ETA. excellent and friendly service
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December 2021 by Liz L.
Excellent alterations; my fiancé and I have been looking for a place that will taper his slacks in a modern way and finally found it here. I would highly recommend this place!
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November 2021 by Ruby Johnson
I took my $330.00 Keetsa mattress pad with a Hilton five year warranty that's only 16 months old, to have dry clean.I was told it would be ready the next day at 3pm, they called me the next day said oh no come in Monday instead after 3pm.On Monday they called to tell me to come in at 5:50pm or tuesday would be better.I stated that I would be there at 5:50, when I got there I could see that it had been washed and i only ask for dry clean.Since it was washed it automatically voids the warranty, no ifnor buts. The label clearly states that it dry clean only.So I take it home put it on the bed, it's now shrunk two sizes, its lumpy and the water protector has unraveled.So in other words it's damaged goods and the owner told me he could fix it (that's impossible) he even stated that it was old.It's not even 1-1/2.Needless to say he would not reimburse me of any kind I even paid for the dry clean which was not dry cleaned $35 and he seem to be very content with the fact that he ruined my mattress pad.I called the police and was told this is a civil suit therefore it will cost me more money to take him to court which they will just say it was an accident and I still have nothing to stand on.I just want everyone to understand who you're taking your items to, good luck if you do decide to use them.I will let God (He is my protector) take care of this owner business.
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November 2021 by Ruby G.
I took my $330.00 Keetsa mattress pad with a Hilton five year warranty that's only 16 months old, to have dry clean.I was told it would be ready the next day at 3pm, they called me the next day said oh no come in Monday instead after 3pm.On Monday they called to tell me to come in at 5:50pm or tuesday would be better.I stated that I would be there at 5:50, when I got there I could see that it had been washed and i only ask for dry clean.Since it was washed it automatically voids the warranty, no ifnor buts. The label clearly states that it dry clean only.So I take it home put it on the bed, it's now shrunk two sizes, its lumpy and the water protector has unraveled. So in other words it's damaged goods and the owner told me he could fix it (that's impossible) he even stated that it was old.It's not even 1-1/2.Needless to say he would not reimburse me of any kind I even paid for the dry clean which was not dry cleaned $35 and he seem to be very content with the fact that he ruined my mattress pad.I called the police and was told this is a civil suit therefore it will cost me more money to take him to court which they will just say it was an accident and I still have nothing to stand on.I just want everyone to understand who you're taking your items to, good luck if you do decide to use them.I will let God (He is my protector) take care of this owner business.
