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March 2024 by A C.
I came to this T-mobile wanting to switch from Verizon to T-mobile. We came in and 10 seconds later an employee named RJ helped us immediately. He was super nice and helped us switch our 2 apple watches and our 2 phone lines. RJ is the man he was awesome. He even gave me a free pen and notebook. I will only go this this T-mobile now. Highly recommend! Very good experience.
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January 2024 by Ethan Sosa
Terrible Customer Service, went in to get an upgrade for my phone. While in the store noticed what seemed to be the manager "gio" completely ignore another Customer. Once i paid for the order of my new phone we needed to go to our email for a e-signature, it did not send correctly and needed help changing it. We stood in the store for an hour while the employee who was supposed to be helping us originally, went to help another Customer without notice. We took it into our own hands to call T-mobile support in the store to get it fixed. After we got what seemed to be the email we went to Gio to confirm where he ignored us aswell.
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January 2024 by Dre Thed
Terrible service!! I had to go to the one on Carson and Cherry for professional help. Don’t go to Lakewood. They don’t care.
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December 2023 by kberry562
Had the worst experience ever with T-Mobile representative, Egar lying about my phone having water damage after an hour of not being able to fix a technical issue. Thank God I used my common sense and didn't file a claim. The phone's only issue was not being able to activate to cellular data and it was a technical issue. Sounding the alarm so this doesn't happen to another person. ?
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December 2023 by Stretch Head
My wife's phone stopped workingThe guy fixed it in a few minutes. Outstanding service
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December 2023 by Carolyn Wilson
I really like this store, it's convenient also because its at the mall where I do all my shopping.Very nice staff. Christian, one of the most patient and understanding people ive ever worked with at this company.
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November 2023 by Carla Villacorta
Went in to inquire about new services and was helped by Yadies who seemedKnowledgeable and was very helpful. Would definitely come back
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November 2023 by Anna Oliva
It is my second visit to this store. I have received terrible attention from the associates, which is a terrible image for the store. When I entered to ask for information to change my telephone number, at no time did they welcome me or register me to be attended to. I had to approach to ask for help and to be attended to today by Mrs. YADIRA WITH TERRIBLE CUSTOMER SERVICE. THEY DO NOT HELP YOU OR GUIDE YOU AT ALL. I am a long-time customer with this company and it doesn't seem fair to me that because of people who don't like working for a company like TMobile and of course they don't like serving customers, I felt totally and totally descriminated. offended by that service.Mrs. Yadira should not serve customers if she has that attitude.
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November 2023 by Ibrahim Dyfan
The management team at this location is unprofessional, unhelpful and not customer friendly. They need to get coaching on customer service and showing appreciation to everyone that visits their store.
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November 2023 by Rahmat Gul
Employee is now good
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November 2023 by Isel Arroyo
Don’t go to this t mobile they lie about services and charge you more than what they said my bill was supposed to be 112 and it ended up at 206 when I came they said they couldn’t do anything really? Worst customer service don’t buy anything here !!!! The charges where for a line I didn’t requested because they didn’t tell me that they will charge me for getting the same number I had with the other company I was since supposedly it was for free some how they will always charge u don’t believe this comerciales when they say that have free phones or lines they are all lies and the Monthly bills always change for sudden charges
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November 2023 by Alvin Yoshida
This store is very clean and friendly, Chris is a great asset to this location.Thankss.
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November 2023 by Rosemary Romero
I think there must be new management here because I didn't used to like to come to this location as much but I worked with a delightful young man named Christian, he was extremely patient and a pleasure to work with, 10 Stars!! Thank you
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November 2023 by Memesclap B.
it not even good store they make you wait for so long and the employees are soo rude
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October 2023 by Suzi Riv
Went in for my phone swap after waiting a whole week for it only for them to tell me they can't even put everything on the old phone onto the new one because It was the last hour yet I arrived and checked in before then. I work two jobs and just had a birthday this past Saturday you have no idea how difficult this past week has been without a phone to contact my family and manage my business which is through my phone, so I had lost all my stuff and have to start over. Really disappointed not only in the store but in Tmobile together. A week for a phone replacement that is ridiculous and bet they still want the full payment on the bill when I just took a big L. Yeah thanks alot.