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September 2023 by Kristen C.
The pharmacy is horrible. The techs are the cause. The actual pharmacists are capable, responsive, and respectful. The techs are a whole other story. If you happen to call and connect with any of the techs and NOT an actual pharmacist you are treated like an utter annoyance and lower than the dirt they tracked in on their shoes from their ten minute break. I have responded to detailed messages left by pharmacists only to have the techs reassure me nothing is wrong with my prescriptions, just to have them go unfilled for weeks at a time. Its like some psychotic game of telephone, and you will always be the loser. They do not respect any of your medical conditions, your time, or your business. If they close it will be well deserved.
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September 2023 by Zet Z.
Rude and unprofessional management team. Night manager David should be stocking shelves in the back not dealing with customers. Unbelievably rude and dismissive to a customer asking question. When I called to express my concerns the general manager was unhelpful and not interested. Spend your money elsewhere where grown men don act like teenagers at their first summer job.
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September 2023 by Yvette S.
Worst Walgreens EVER! Second time I've come here at midnight and they're CLOSEDIt's suppose to be 24 hours Super inconvenient!Why promise to be 24 hours if you always close early? RIDICULOUS
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September 2023 by Cheri H.
There is a cashier/customer service staff who won't tell you her name. My autistic son asked her her name when she was ringing up our purchase earlier this morning. She said she didn't feel comfortable telling him and wouldn't say what it was. If you're going to be dealing with the public, you should really be friendly. If you don't want to use your name, use a nickname. She made 'me' uncomfortable and embarrassed me because I didn't know what to say in response. Don't put your customers in that position.
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July 2023 by Priscella L.
I love Walgreens. But tonight I'm rating a 4 star because when I got home and I took out my sisters changed that i wrapped in her receipt , I counted it & she was shorted $5 . I didn't want to go back just for that so we decided to take the loss . Just a lesson to count before leaving !
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April 2023 by Andy N.
I wish i can give this location zero stars. I placed an online ordered. Next day, I received a notification it was ready for pick up. I did not have a chance to pick up that day. The next day, I received a notification that my order was picked up! Clearly, it was not by me. So I called the store and spoke with the manager, Diana. Diana stated that the order was not picked up and she still has my online order but could not find it in the system. Well, clearly, it was marked as picked up and that's why I am calling you. Since, she had the bag in her hand, I asked her to return the order and refund me my Money. She said she will do that and I kindly thank her. Two days later, I reviewed my bank statement and I was charged for the item. Immediately, I notified my credit card and disputed this charge. Then, I called Walgreens customer service and I spoked with a young lady that said she will call the store and inquire about it. She came back on the phone and advise me that the manager stated that the package was indeed picked up but she would refund me the money backMy question is still... who picked up my order ?I would never recommend this store. Someone really need to investigate this- marking someone order as sold is playing with someone's money. This is bad business practice and fraud. The business bureau will be contacted.
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March 2023 by Senia O.
So I'm here to pick up my order,And one of the bags are torn and the Lady who brings my order Name Diana, is just a slow walking back to the store to get my son a bag,that she obviously knew was torn and just stood there.She needs customer service. ,or maybe she needs to move her feet a little faster if you know what I mean.Bad Service and get this she sighed when we asked her to get us another bag, I told my son shes lazy ,go in there and thank her for the torn bag she gave you.
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February 2023 by Santiago C.
I love this Walgreens. The automatic refill system works and the staff here are awesome. They know my wife and I by name. Frankie is the best. He is always courteous and attentive. I highly recommend everyone drive to this location even if it is out of your way. I take customer service very serious. They help with finding best prices when insurance doesn't cover it all and helps with managing my many meds. Thank you again to the Lakewood Walgreens Pharmacy staff and most of all Frankie!
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November 2022 by Thomas M.
After years of coming here for moms meds and other things I have noticed this place as far as cleanliness is a hit or miss but the one thing the do well is good customer service. The pharmacy is always on top of everything and phoning when the scripts are ready for pick up. Always stocked up on what you may be looking for so overall we'll do guys keep up the good work.
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November 2022 by Hector Escobar
(Translated by Google) Good place(Original)Buen lugar
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October 2022 by Frank Torres
I’m glad to have a Walgreens near by
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July 2022 by Dennis N
Awful. I don't usually give reviews, but they're bad enough that I feel like it's my duty to warn others. I've had my prescription filled here twice and had issues both times. The first time required an insurance review so it was delayed. I realized for some reason I have two insurance on file and the incorrect one was linked to my prescription. That was after 5 days of waiting. There was no call to tell me there are issues, no messages or comments on their site. The second time, they didn't have enough to fill my prescription. Again, no call, no comments. I had to call in to get them to reprocess the prescription after hours of waiting. That is today. They told me they will have enough to fill my prescription tomorrow. Unfortunately I can't get my doctor to transfer the prescription because his office is closed. I'm currently medicationless and I have very little faith that I will be able to take my medication in time tomorrow morning. I give them an extra star because the people seem nice and helpful, but please, notify your customers if there are issues.
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March 2022 by John A.
These guys are terrible, no way to sugar coat it. Stay away. I ordered an item ship to store. When I arrived at the photo area to pick up the item. They sent me to the cash registers. After waiting for my turn. They can't seem to find my order. After some investigation they send me back to the pick up area at the photo department where the two employees who sent me away proceed to explain to me that they separate orders by online pick up at store and online ship to store. Like it was my fault and somehow I should care how they do things at that store. ABSOLUTELY STUPID. A week later I go to drop off a Fed-ex package. Again they send me away without accepting my box because they don't have a piece of tape to close up the box. Lessen learned just go to the actual Fed-ex location near me. They along with the USPS and UPS locations will not send away a customer for a piece of tape. WALGREENS, THE LEADERS IN HALF-ASSED!
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December 2021 by carmen machuca
Went to get my Covid-19 booster..Pharmcy is ok but the place need a little bid of care.
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December 2021 by Seth S.
Perpetually out of stock of distilled water, a basic necessity that many people need for medical equipment and other care. A pharmacy should always have such supplies in stock. This has gone on for months now and every other store seems to be having no issue maintaining supply, but this 24 hour location (the only one in the area) fails to do so.
