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February 2024 by Diana Newton
Bob was awesome
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January 2024 by Manuel Velasco
Whole personal was great ? and Bob did a great job and real professional!
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December 2023 by D Gu
No employees wants to help, unless you are ready to pay
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December 2023 by Peggy Gordon
Love the customer service very patientGood service and nice pricing good quality
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December 2023 by Damaris Meixueiro
Marisol at Zales was the best. Very friendly, helpful and super sweet. Will definitely be back to see her for my next purchase.
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November 2023 by Maria Jose Colmenares Bruguera
Kim made our experience the best!! She was really honest with what to expect, and it was very fun to work with her!!
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November 2023 by Samantha Ordaz
Emma is amazing! She was very patient and attentive. I purchased a wedding band and she helped me find exactly what I was looking for. She was also extremely informative. My trip went very smoothly and I had no issues at all. Definitely recommend this location!
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October 2023 by Darrell Holcomb
We had a remarkable experience at Zales today, The associate KimWent above and way beyond! To help Us. Little did We know that We didn't have everything We need, but Her willingness to make sure everything was right for Us was Great! For now on, because of Her This is Our Store.We will not only bring all of Our business, but We're telling Friends And Family the Same. Thank You Kim.
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October 2023 by Georgia Holcomb
Thank God for Kim at the Lakewood Zales. She went over and beyond. Very attentive, so helpful and kind. She went out of her way to explain things from a previous purchase and did not stop until all things were understood and taking care of. 5 stars for Kim.
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September 2023 by Blessed Highly Favored 7
Emma, Mary, and Manager Sawwar simply are awesome. They were extremely helpful and provided awesome customer service. Please ask for any one of them and I can rest assure you that you will receive nothing but excellent service. Thanks Emma, Mary, and Sawar. I’ll be back. Blessings.
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September 2023 by Mary Ann Champaco
Emma was great! Friendly, informative and helpful! Assisted me with sizing my ring and was pressure free. The wonderful selection and professionalism sells itself. Will be back to make more purchases
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September 2023 by Gravity Productions
Really appreciate the professionalism, compassionate, and experience at Zales in Lakewood Mall. Store Manager, Mr. Sarwar Kabir and Associate Ms. Kim have impeccable customer service skills! Mr. Kabir assisted me by encouraging me to purchase the one time fee for any loss backings on my daughters earrings. At first I was apprehensive as I did not think I needed it but after he explained that sometimes kids will lose backings and how I would not want to pay each time I needed one because it was the special 14k gold screw on backings, I decided to do it and honestly it has been the best investment by far! Unfortunately I have had to go back at least 4-5 times as my daughter twirls the backings off (just like I use to do when younger and sometimes even now) as a calming mechanism or when one is sleepy.I appreciate all Mr. Kabir and Ms. Kim shared with me on my visits and I look forward to purchasing more high quality jewelry for family, friends, and myself as their products are 1st time quality and their service is second to none!
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September 2023 by Daniyel Silas
Store manager Sarwar Kabir was very helpful and knowledgeable. He made me feel comfortable and confident with my purchase. Great experience all around!
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September 2023 by Susan Salazar
Kim was amazing! I came in with my fiancé for my upgrade engagement ring. I didn’t know what I wanted, I just knew I wanted something different. She knew exactly what I wanted & she found my perfect ring!Thank you Kim!
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August 2023 by Lyrie Hong
Giving positive reviews for Emma helping us. Beautiful recommendations. Love her! Kim is amazing too! Both gave great customer service. The discounts were the best, haha!
