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March 2024 by Veronica A.
Honestly wouldn't even rate them but it wouldn't let me put my review unless I did I used them ONCE before my most recent encounters with them, thinking I'd have the same experience & body was I wrong. NEVER again. They kept my car for over two months with no truthful follow up. When I received our car back, it barely made it home & wouldn't turn on anymore. Not to mention the car was driven 1,000 miles more when we finally received it. One of the workers there has openly admitted that he previously has over 10 years of experience working as an insurance adjuster so no doubt they messed with our paperwork & knew EXACTLY what to put to ensure they held no liability for the condition of our car. I'll be doing my best to ensure legally, they pay for it. Took my car to another body shop/repair shop & they said EVERYTHING was Mickey-moused. Nothing was done as if professionals did it. Stay away from this place. Avoid this place.
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February 2024 by diamond johnson
Shout out to Mario ,Thank you for fixing my car and having it back two days earlier than expected . Thank you for Great service everyone I spoke with was so helpful . They kept me updated on everything . Total recommend them
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February 2024 by Tony A.
I would advise potential customers to do their due diligence in choosing repairs at this shop. My truck was painted the wrong color not remotely close to original factory paint. Workmanship and body work was horrible. Manager and painter inspected truck and agreed a huge error was made on their part. Customer service is non existent. Cut my losses and decided to take my truck to a reputable auto body shop to correct mediocre workmanship done by AV Collision. When an expert estimator saw the finished product this shop did they were in disbelief... that's being kind.
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February 2024 by Michael Arzamendi
This shop is very knowledgeable and trust worthy, the experience I had having my vehicle repaired here is 100 times better than when I took my vehicle to a Subaru specific shop out in Santa Clarita. The repair was quick and they informed me every step of the way. With a quick turn around time and quality work done. I recommend this shop not very many shops like this in the AV.
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January 2024 by Gil D.
The people are uniformly pleasant and professional, they handled everything with my insurance company, and the repairs are excellent. Moreover, my car was ready two days earlier than estimated!
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January 2024 by Gil D
The people are uniformly pleasant and professional, they handled everything with my insurance company, and the repairs are excellent. Moreover, my car was ready two days earlier than estimated!
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January 2024 by Danny A.
Took my car in for vandalism Jesse did a great job from start to finish. I will be going back to them in the future.
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December 2023 by Tesha C.
Took my car here, but a small dent went through my insurance company instead of them doing a dent less repair they did a paint repair along with the removing the dent it was the most crappy job I've seen I've been getting my car wash. They were able to tell that my car had been painted and buffed took it to the dealer that was able to tell my car was painted and buff a 2021 Honda Accord brand new and they painted my car. It was the most crappy job for a small dent, I would not recommend this place to no one and I will be contacting my insurance company
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November 2023 by David C.
Excellent service all round! Awesome communication, kept me updated every step of the way. Super friendly staff. Highly recommend.
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September 2023 by lovelyB B.B
Very professional staff and polite, They explain things thoroughly and that so appreciated. Thanks for fixing my car in a timely manner..You guys are the best..and the office is beautiful.. Keep up the great work and Great customer service ?.
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September 2023 by Christina Fitton
Let me tell you i dropped off the car and it was a great experience jessie looked at the car said what he would repair and told me he would call me when he had ALL of my parts. Got the call he had all the parts dropped if my car.after 3 weeks of a nightmare of back and forth and getting broken promises it was exhausting. I finally got fed up to the point where i was going to call my insurance and tell them i need a new place for my car. I recieved a call from sergio and he fixed everything got my car the day it was promised he fixed all of the inconvenience and even came and picked me up at my house after hours in his personal vehicle just so i didnt have to go another night without my car. What would have been a negative star review turned into a 5 star. This company does high quality work just need to speak with the right people. They also had a very new office girl who made the whole thing frustrating because instead of finding out the whole story she would tell you something and then be like oh nevermind. So maybe some better training and i doubt there will be any more unsatisfied customers
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July 2023 by Robert Shipley
A terrible experience I drove my car on the second day the bumper that they replaced came off they didn't put the center console back in the bunch of scratches all over my car that weren't there before I wouldn't recommend this place to anyone worst customer service ever experienced can guarantee I am never come back to this place againService: Body & Trim
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June 2023 by dee ray
Great staff and great work fixed my old school Cadillac brought it back to life best shop in this area 10/10
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April 2023 by Captain Obvious
Went in for an estimate. They are in no hurry to get any jobs. The property is packed. I walked in the office. There was a girl and a guy there and they didn't even acknowledge me walking in or standing there for a couple minutes. They have a sign up on the wall saying they charge $175 an hour for labor. That is ridiculous and insane.Sounds like a robbery to me
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April 2023 by George Williams
Initial visit for estimate and drop off wasGood Richard very attentive. Briana (front receptionist). called to inform me that the car had been torn down and a supplement was sent into the insurance company. Repairs took along time I called to follow up on progress since I had not heard any updates for a while I asked for Richard several times but Briana would alway say he’s in a meeting out with a customer? Asked to have Richard call me back, no call back. I was called that my car was done and ready for pickup, I had my wife’s car I was swapping it out with. They checked in my wife’s car and I received my car back. The front clip was crooked and when they blended the paint they did not spot putty the rock chips in the hood paint. I was informed that Paint chips are not part of the insurance claim. I get it, they should have called and asked if I wanted to pay to have the rock chips repaired for the best quality repair. Dropped off my wife’s car. My wife’s car had cosmetic damage to the hood was called that they tore it down and submitted a supplement to the insurance company,Really supplement?the damage was visual no tear down required. I was called that my wife’s car was done I went to swap out but this time I inspected my wife’s car first, same issue with the stone chips were painted over, but this was covered under the insurance claim. Went into the office the owner was working with an upset customer in the lobby he did acknowledge me by saying hi. Richard and Briana never did. Briana was on hold on the phone and Richard was at his desk working on the computer, so I decided to leave my wife’s car to get the issue corrected and I would call instead of waiting. I called that evening no answer so I called the following day, and spoke to Sergio who said he would let the shop manager know about my wife’s car. I also mentioned the Carmax sticker on the trunk to be polished out when they did the rework. I was called a couple days later that the car as done. I went to swap the cars out again. I looked at the rework on my wife’s car and it looked good this time and yes! They did buff out the car max sticker. Kudos for that. Walking into the office to swap cars, Briana behind the counter and Richard on the phone, no acknowledgment, Briana walked out from behind the counter and started filling up the soda machine, she stopped filling the machine went to the back pulled my file and then greeted me to give me the key and collect my deductible. I left my car to have the front clip aligned. I called in later Sergio answered I asked to talk to the owner Jess he said he was in a meeting but would give him the message to call me. No return call. I received a call 2 days later that my car was done. I went to pick it up looked good went into the office Briana asked to have my car brought up from across the street, I told her I would grab it. Both my wife’s car and my car repairs took longer to repair then told they would be. My car I understand needed parts and in these times we are in, parts delivery could be delayed but my wife’s car did not need parts. Where is the customer service? Where is the quality? They leave a thank you card in your vehicle stating if you questions or if there’s anything they can do to improve call?? I did, no return callsServices: Painting
