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February 2024 by Warren Brown
The AT&T rep was very helpful, and veryknowledgeable, she answered all my questions authoritatively, and addressed my concerns. Excellent experience!
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February 2024 by Richard Parker
Liza is the best rep I have ever dealt with in person. She is very friendly, helpful and knowledgeable.
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February 2024 by David Bautista
All I will say is stay away from this store they will promise u low prices and free phone and next thing u know they charge u withing the bill. They love to lie thats for sure!!! And on top of everything they will refuse to cancel the service.
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February 2024 by Cecilia Romero
My son fell behind on his payments due to there computer glitch, he went in person to retrieve his unlock code made his final $300 payment and they would not help him terrible customer service in
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February 2024 by linda swaney
Excellent service
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February 2024 by Alicia R.
Worst service ever. There is one awesome man who works here, and is so kind and helpful.. but the rest of them, are not only useless, but racist and refuse to help me just because of the color of my skin. They refused to help me with the issue I had been experiencing for months. I asked for the manager, who was also the same race as everyone working today, and he refused to come out and help me. Finally, I found a guy who had helped me prior, and he was aware of my situation. I brought all the things I needed to get it done, but he too refused to help me. Which is when I realized I was being discriminated against. At first it seemed as if the staff were just confused, but after he also refused it became apparent to me that it was due to discrimination.. and I called him on it and he did not deny it. Don't go here! They also lie to get you to sign up for things, promising that the offers are free.. but they are not free. By the time you find out, you can't cancel. So, unless you want to support racist liars who deceive you and refuse to help you as a group, don't go to this place.. they literally ganged up on me, and had no plan to provide customer services what so ever. Instead, they acted like they were still high school, refusing to help me and provide assistance.. I am canceling my AT&T account due to this experience. I can't support a corporation who employs racists and allows racist discrimination to take place. I was bullied by their group mentality and I will never forget it! There is only one person who has consistently been an unbiased, customer service oriented and genuinely helpful person who helped me multiple times. His name is Austin. And I wanted to recognize him.. He is the only thing good about this store!!! But nothing is worth going back in there! Ever!
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January 2024 by bob novy
Angelica from the Lancaster store helped me with a difficult situation. She was very knowledgeable, kind, and patient.
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January 2024 by Ruben C.
all employees only cared about sales, or new plans. They don't care about customer service or prepaid. No knowledge or pretend to not know about actual cell questions. Deflected to a different store (indirect local store)
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January 2024 by Brian Castro
Kevin an excellent representative,went out of his way to help me
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January 2024 by Kevin Monreal
Visited the store, and I had an amazing experience from Kevin highly recommended super knowledgeable and well informed
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January 2024 by Brian
Angie an excellent representative , very helpful and patience. she walked me through the whole process of buying a phone and setting up a line
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January 2024 by Karalynn Osmond
Service for my husband and I was phenomenal!!!!! Thanx Lilli!
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January 2024 by RIchard McChain
Liza isawesome! Very helpful!
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January 2024 by Savannah Britton
Very helpfulll and kind and patient
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January 2024 by Hans Morals Hengstenberg
Customer rep Liza amazing customer service. Look for her anytime!!
