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January 2024 by Lenease Malone
I rent cars from here quite often.. More than I should ?. The staff is amazing. The manager is a kind person. And the cars are nice.
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January 2024 by malisa house
I will NEVER rent a car from this location again. When I picked up the car it was FILTHY!!! I asked if they would clean the car and they said they could vacuum. I didn’t take any pics because I was so upset. He even did a horrible job vacuuming. The inside had stains everywhere and I couldn’t even see out of the windshield with all of the bugs. I don’t understand how a company can charge $1000 for a 7 day rental and it’s not even cleaned. I had to sanitize the car myself as it was disgusting. I added a pic to show what the compartment above the glove looked like. The guy started doing the walkthrough without me. When I noticed, I asked him was he doing the walkthrough and he said yes, so I said, “aren’t I supposed do that with you,”and he says, “sure what do you see?” I needed the car to go to Lake Tahoe and I had to buy chains, I asked the employee if the car was AWD and he stated yes. I didn’t realize until the car was returned, that it was 2WD. This wasn’t a big deal as we didn’t need to use chains during our travel, but an employee of a company shouldn’t give false information. I would’ve respected him more if he said he didn’t know. Fast forward to the return. I took the car to a gas station that was 0.7 miles away from Avis. I filled the tank up until it clicked and drove straight to Avis to return. They told me the tank wasn’t full and that they were going to charge me $28. They proceeded to explain that the cars are all “connected” through AI and the computer was showing that’s it’s not full. I was beyond upset and they did absolutely nothing.I may try AVIS once more and that’s because customer service was able to rectify my issues. They even confirmed that all of their cars are expected to be clean. I will NOT use this location again. Also I should’ve read the reviews on google. Lesson learned.
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October 2023 by Mai Tai
Avoid this location at all costs. I made my reservation online, called before driving down, only to be told when I arrived that there were no more vehicles. When I entered the office there was no one behind the counter. The 2 employees who were there were sitting in a break room, one on his phone and one drinking a coke. The smell of Marijuana was present. Although they said they were the only 2 employees there , neither of them remembered my phone call... maybe it was the Marijuana . No other options were offered besides a sorry for me. I had to ask them to call other avis and see if a car was available.Overall, the office is unkempt, employees aren't giving customers pertinent information, and appear to be under the influence.
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October 2023 by Leslyn Raso
On Sunday, August 28th we found ourselves in Lancaster with a broken car. I had booked a car for rental on line at this location, Sunday evening. It was very quick and easy. We arrived first thing in the morning to pick up the car. It is a busy location!William was the agent who took care of us. He was a great help as we don't remember ever having to rent a car in 35 years together. We told him we had to collect items from our car, drive to Reno and pick up our Golden Retriever. And, we needed to return it in Laughlin, Nv where we winter.He said he was upgrading us to a car that was a bit bigger than the one we rented as it would fit our needs better. We were in a hurry and took the car 'as is.' Honestly it was not bad. What a great car! A Ford Edge Triumph. We loved it, and had a very comfortable ride home to Reno and Laughlin.This Avis office gets a five star review from me. We watched as they handled each customer's wants and needs. They did it with care, ease and quickly. William was amazing! He knew his stuff, and when I called and explained we had run into road construction delays and we might be late returning it, he told me not to worry, and he extended my return until the next morning.Returning the car to the Laughlin/Bullhead airport was quick and easy. Handed them the keys, thats it. They were also just as busy and kind.Avis will be our go to when friends ask. And, if we ever need a car it will be at the top of our list.Thank you Avis and William, this was a great experience!!Johnny and Leslyn
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October 2023 by Mctazz621
Poor service.Poor cleaning.Several recent vehicles needed maintenance or would not start.
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July 2023 by consuelo g.
This place is not good, customer service is awful, for 10 minutes late, they wanted to charge another full day, the rep didn't even give us the option of keeping it the day, he just wanted to charge us for an xtra day for 10 minutes late .
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June 2023 by JianCarlo Rosales
4 me this is the best car ? rental place!!I highly recommend !
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April 2023 by J L.
Only 1 of 3 ppl were working. Took hours to get our car. We had a reservation and they said the computer was down. Once we mentioned the reservation, the computer was magically up and running. They gave us an extremely dirty 7 seater van. I just looked at the reviews and I can see why everyone is leaving 1 star.
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March 2023 by Ken Niner
Great staff good assistance along with a good variety of vehicles.
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March 2023 by John Entwistle
I've dealt with an awful lot of car rental agencies in my lifetime this particular location is the best experience I've ever had.
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March 2023 by Catherine V.
Do not rent from this site. Vehicles are unreliable. I received a vehicle with the check engine light and low tire pressure. When I called the office, they stated they could not swap out the vehicle and could not give a refund and my only recourse was to return the vehicle. When I called Budget they only offered a coupon for a future rental and not a refund. I had to scramble to rent another vehicle at Hertz across the street to continue my trip. Do not rent from this site or take your chances with an unsafe and unreliable vehicle.
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January 2023 by Spencer Scarber
I’m not sure if this location is understaffed or poorly staffed. Every vehicle I have received from them has been very dirty on the inside, as if they didn’t even attempt to clean it. Both vehicles I rented from this location needed oil changes and the customer in front of me also mentioned that his rental needed an oil change. Either management needs to hire more staff or instruct the employees to start doing their jobs properly.
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December 2022 by Ruth M.
H O R R I B L E ! ! ! ! I reserved an SUV 1 week prior! I got an uber to take me to the location only for them to tell me that they didn't have a 7 seater and they called me the night before (which they didn't) I reserved 1 week in advance and they had plenty of time to do so!! Unacceptable!!!! No apologies nothing!!!
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December 2022 by purechaos78
I’m not sure if this location is understaffed or poorly staffed. Every vehicle I have received from them has been very dirty on the inside, as if they didn’t even attempt to clean it. Both vehicles I rented from this location needed oil changes and the customer in front of me also mentioned that his rental needed an oil change. Either management needs to hire more staff or instruct the employees to start doing their jobs properly.
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December 2022 by Kamanchi Enyong
I have to sing the praises of avis/budget rental in Valencia I was last minute they were closing and my reservations were wrong but the gentleman there got me in a car in less than 15 minutes and I was on my way I will go out of my way to drive to Valencia from where I live in antelope valley just to rent a car from them again when I need to