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August 2023 by Deborah T.
I made an appt for a medallion signature over one week in advance. This was at the BOA on Ave L. I told them we had a credit card through BOA. I show up, have all of my documentation only to be told I was not the primary on the card (I knew that). I asked would they do the signature if my husband came up to the bank. A short, firm, "No." No other options, nothing. Thank God I had success with another financial institution that is NOT BOA. While they aren't close, they bent over backwards to help me.
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July 2023 by Eric M B.
The people who work in this branch are rude and condescending. They have zero customer service ability. My experience with this Bank of America was very upsetting. Considering the already low score, I can't see what the point of piling onto the mound of obviously earned comments. The people who should care about this clearly don't. I will never do any kind of business with BofA if I can help it.
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June 2023 by Joseph D.
Be careful, One of the tellers might be giving out personal information for a third party to skim cards on their atms. Idk how it works but the teller is the insider that has a party of scammers withdrawing the $ at different locations and cities. I don't trust this bank. Not coming anymore. She was on her phone and asking all kinds of questions, I didn't use their atm bc I felt something was very off w her questions and she asked me to check my balance on the atms when she could have seen it herself on the computers. Very suspicious. Be careful, they'll only withdraw X amount out of your account. So sleep w one eye open when you get your direct deposit and transfer it out asap! She's a Latina teller that has glasses , please avoid her.
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May 2023 by Gabby P.
I really cannot stand Bank of America. There are normally not enough tellers, and their customer service is usually lacking. I normally do not enjoy my experience.
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December 2022 by Google user
1 cashier working slowly with 10 people in line and no other branches around for miles.. Really horrible situation!!! If you come to this branch, set aside up to 1 hour for any teller transaction..
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December 2022 by Sujit Silla
1 cashier working slowly with 10 people in line and no other branches around for miles.. Really horrible situation!!! If you come to this branch, set aside up to 1 hour for any teller transaction..
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November 2021 by Miguel E.
Very disappointed, this was my go to bank in west lancaster Ave L. I just walked in to cash my checks, deposit them as cash and withdraw money. Well not going to get in to details but let me just say, the tellers first thing after staring at my checks for about over a minute finally stated" its funny how your whole Name isn't on the checks and just your last name and first initial". After that and her fiddling with the computer for a while, the end results was that i wasnt able to complete my transaction. Very unsatisfied and im pretty sure that Bof A will copy and paste one of their their usual apology i seen in the reviews. (Which i didnt know this bank had really bad reviews now) "It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team" This used to be a great bank, great customer service but now the complete opposite.
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October 2021 by Ariel D.
If I could give this Financial center a 0 I would. It is absolutely terrible, they should be taken down. Do not know what they're doing at all!!
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July 2020 by G C.
At 3:30pm in the afternoon only two tellers working with more then 20 people in line waiting. Last time I will come to this location.
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May 2020 by Macy H.
Worst Bank of America in town!! I waited in their long line so that I can get change and deposit 7 deposits for my job. I got to the teller only for her to tell me they have a maximum of 5 deposits a day. I asked her if I could get back in line to deposit the rest and she said yes. I wait in line again, the bank manager sees me and talks to me. I get to the front of the line and the bank manager tells me I can not deposit my last 2 deposits because I have already made 5 for the day. He couldn't tell me this after seeing me get in line after my first transaction?? After I leave I go back to my store to see that the teller gave me an extra $5 in pennies. I debated keeping the money but I went back to return the money and I hear her talking in disbelief! She does not believe that she gave me extra money! I should have just let her loose her job or get a write up.
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November 2019 by Cory D.
This bank is an absolute joke Always understaffed. Manager walks around refuses to help the tellers. Line is always ridiculously long. They always try to pull you out of line to use the ATM. Like I'm waiting in this line bc I want to.... the staff is usually pretty nice but the branch is terribly mismanaged.
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November 2019 by Jane J.
Absolutely worst bank I have ever visited.... they do not know what customer service is... they are rude, unhelpful and lazy. Every time I have been there has been huge queues with only 1/2 tellers! Normally only one actually working though... they don't mind if the line is going out of the door and the banker who sits in his office does absolutely nothing. I want to close my account after receiving such bad service and attitude
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September 2019 by Miranda T.
So far off to a good start - standing in a long line (five at the door before opened) holding the heavy bag of coins and they came out and took it in the back for me so I didn't have to hold it while I waited!!! Sounds like nothing but it was such a relief and comfort because I'm "young" but my back is 90 so the bag of coins was causing some discomfort which they really helped alleviate ! To me that is a sign if great service!! So the hole process was quick and easy!!! They will be my location moving forward !
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August 2019 by Britt L.
Literally the best b of a in the antelope valley, the manager will get behind the counter and start helping people to move the line faster. Literally THE THE THE BEST!
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May 2019 by Matthew P.
It's the worst boa I've been to, waiting for like 40 min to get help and ended up leaving to go to a real bank...
