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December 2023 by J J
The staff Is always nice and helpful...It's always very easy to rent a car..
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November 2023 by Mike Resnick
Rented here three times and each time, the exterior of the car was dirty. Second time, the windows inside and out were so bad, I had to go back inside to request they clean them. My last rental, looks like they didn't even wash the car from the last return.Gonna start going back to the Budget on Palmdale Bl for my weekly rentals.
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November 2023 by Dee Williams
Awful experience! Called the day before to reserve a rental got to the reservation and was denied and turned away
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October 2023 by Jayra Raysonk
Made me super late for work because coworkers apparently calling off sick. This is why it's important to have the appropriate staff. One time ok but for this to continuously happen they need to make some changes with staff.
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September 2023 by Hubie Figueiredo
Seems to have the best rates. Car have been nice and clean. Checkout is pretty organized and returns at a different facility was just as smooth. Good shuttle service to the airport. I've used them the last 4 or 5 times when needing a rental. I recommend.
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September 2023 by Lily Pule
We rented a Dodge Durango this past weekend 9/09/23. Car was cool. Smelled like cigar big time! Customer service was good until we realized the next day that the guys there didn’t even take the time to clean the car well enough. We found two different roaches in there. A live one with a egg shell still attached (fkn disgusting!) and the other kind! People need to leave their cockroaches at home. Yuck!! I had to make sure I checked everything before bringing our stuff out of the car. I had my kids with me and them seeing this other roach was DEFINITELY NOT ok!!! Overall the ride felt good roundtrip from Lancaster to San Diego.
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August 2023 by Linda V.
Being alone is no excuse to keep many customers waiting and not carrying one bit about the paid customers trying to get help. NONE WHAT SO EVER. WILL NOT EVER USE THIS COMPANY AGAIN. AVIS/BUDGET. STAY AWAY!!!!!
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July 2023 by Abdul Yussuf
Stay away from budget Lancaster CA 43365 10TH No service, no help, lady there was horid.
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July 2023 by consuelo g.
This place is not good, customer service is awful, for 10 minutes late, they wanted to charge another full day, the rep didn't even give us the option of keeping it the day, he just wanted to charge us for an xtra day for 10 minutes late .
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June 2023 by MICHELLE LEGRAND
Our rental experience with Budget was a pain free and simple procedure from start to finish! Best of all, the final bill was lower than the competition, and not just by a little bit!!!***TIP for future renters: I reserved our rental using a third party website initially (Expedia) this was the only way I could get the low rate. However, once I did that, I was able to deal with anything on the Budget website regarding the reservation***
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May 2023 by MICHELLE MOORE
Our rental experience with Budget was a pain free and simple procedure from start to finish! Best of all, the final bill was lower than the competition, and not just by a little bit!!!***TIP for future renters: I reserved our rental using a third party website initially (Expedia) this was the only way I could get the low rate. However, once I did that, I was able to deal with anything on the Budget website regarding the reservation***
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April 2023 by J L.
Only 1 of 3 ppl were working. Took hours to get our car. We had a reservation and they said the computer was down. Once we mentioned the reservation, the computer was magically up and running. They gave us an extremely dirty 7 seater van. I just looked at the reviews and I can see why everyone is leaving 1 star.
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April 2023 by Tieysha Davidson
Terrible customer service, had me go to place that was closed. I had an appointment at 8, went up there at 8:30, doors locked. I called them and they said they talked to someone at the location and it’s open. I went back and boom, no one there. Waste my time and gas.
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March 2023 by Catherine Vargas
Horrible experience. Car rental had low tire pressure and check engine light on. No refund or alternate car given for faulty car. I had to delay my trip to rent a car from Hertz to continue my trip.
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March 2023 by Catherine V.
Do not rent from this site. Vehicles are unreliable. I received a vehicle with the check engine light and low tire pressure. When I called the office, they stated they could not swap out the vehicle and could not give a refund and my only recourse was to return the vehicle. When I called Budget they only offered a coupon for a future rental and not a refund. I had to scramble to rent another vehicle at Hertz across the street to continue my trip. Do not rent from this site or take your chances with an unsafe and unreliable vehicle.
