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June 2022 by Mariah Brooks
Terrible customer service!! I reserved online & then the day I reserved they called me and told me they actually didn’t have a truck. They weren’t willing to give me a replacement, they told me if I wanted to rent through them still I would need to drive an hour. I wouldn’t recommend. Stick with uhaul!!
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February 2022 by Brett Small
Sam helped me out big time when I was in a pinch. This place is the best
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October 2021 by Steve Housel
Just looking to buy a truck
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April 2021 by Wayne Berry
Sam was amazing!! HIGHLY recommend this location for any and all your truck rental needs!!We Would give him 10 stars if possible
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March 2021 by Onnie B.
What ever you do when renting from Budget DON'T we started from Lancaster California in June 12th on our way to Atlanta Georgia driving with truck loaded with furniture and flatbed trailer with car in tow. Got as far as Barstow around 8 or 8:30 pm because dashboard flashing yellow light CHECK ENGINE truck broke down. Contacted Budget roadside assistance WHAT f...ing joke sat at the rest area for eight hours before a tow truck was sent out then the tow truck driver past the exit where we were located. To top it off instead of them towing us towards Las Vegas they towed us back 50 miles to motel6. Since it was the weekend and no supervisor's come in until 10:00 am we had to WAiT to find out which budget truck facility had the same size truck. That was another f...ing joke contacted budget all weekend spoke with numerous supervisors explaining the same situation to everyone I came in contact with over the phone needless to say we did not get a working truck until Monday afternoon. To save so called face Budget sends out movers to off load 4 bedrooms living room dining room and laundry room of furniture to the working truck that had been towed in that afternoon. Did not leave Barstow until Tuesday early morning this all HAPPENED because the Previous renter someone before myself that rented the truck ADDED gas to the DEF agent which caused the truck to stop working. And the ONLY response that budget can give out was $800.00. I WOULD NOT RENT FROM BUDGET to go across the street. Not if you have to drive across the states sorry if I could do no star I surely would.
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December 2020 by K H.
I am beyond pissed with this terrible company and will never rent anything from Budget again. I reserved a truck and car carrier that was ready for pick up on Dec 18th, Sam was great and showed us how to unlatch the trailer. We got to my house to load and the car carrier wouldn't come off. Wasted an hour of our time on that then had to begin loading while we waited for roadside to come do it. Got going on the 58 and within a few miles the damn carrier got a flat tire, waited 3 hours for it to be repaired only for it to have a busted bolt that would have eventually caused a terrible accident. We had to dump the trailer for the tow company to pick up. Then we got going on our move from CA to ND and almost died at the end with the terrible pulling to the left on the truck. They gave us the deadliest, worst, most terrible truck ever. They had to send someone to come tow the damn thing after unloading it was so dangerous. These bastards want to refund $576 when the trailer alone cost $540 plus my gas and wear and tear on my vehicle that shouldn't have had to be driven to begin with. I declined that ridiculous amount and will be calling both my credit card and an attorney because this is not the first incident with Budget. I will not be refunded a low amount that doesn't compensate my gas, trailer cost for not being used, and more. HELL NO! THINK AGAIN BUDGET!
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June 2020 by Camden Kline
SAM IS THE MAN!!!
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April 2020 by Ruben Landa
Sam was extremely helpful!!! We had an incredible amount of things go wrong in the rental and moving process prior to dealing with him. He went above and beyond to help us out and make things easier!! Thank you Sam!!! ??
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August 2019 by Chariti H.
If I could give 0 stars I would. Absolutely horrible experience dealing with this Budget. Made a reservation online just for them to call me and tell me that there are none available. The guy I spoke to said the only two moving trucks they did have available had already been rented. He then told me that he would try to call around and see if he could find me a truck at a different yard but stated that even if there were any available he still wouldn't be able to do it because they are extremely short staffed on drivers. Short staffed on trucks and short staffed on drivers?? C'mon Budget you gotta do better.
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February 2019 by Casper Z
Great place for truck rental
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September 2018 by Jeroen Van Asperen
Nice: opening hours untill 11:00 on saturday. Show up at 10:35 and they are closed. Great service..
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August 2017 by Robert Fry
They were easy to work with and much cheaper than uhaul.
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July 2017 by Garrett Hagopian
In spite of boneheaded corporate policy, this Budget location seems to genuinely care about customer satisfaction.
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July 2017 by Key Media
Great service! Sam is very helpful and friendly! He made everything very fast! Also you can drop off a truck 24/7. There is a key box outside.
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April 2017 by Erik Trujillo
No customer service... they only want to charge ANY and ALL extra charges they can. I've dealt with other budget rental locations and this one is by far the worst.
