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November 2023 by Moises Barillas
Actual Manager is do bad. Customers service
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August 2023 by Kandy P.
FIX THE POT HOLES in your parking lot!!!! Driving in to stop at the ATM and nearly lost a tire and messed up my vehicle trying to take money out.
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June 2023 by Hugh J.
This bank is never open (its currently 3 pm on a saturday and they are closed). Their lobby with automated machines is always locked and the machine outside is constantly broken. When its not broken its barely operational, it wont read bills and has trouble printing reciepts. There are some things i cannot do within the app, if i cant access my money whats the point of having a bank acct? Sounds like its time to look for a new bank.
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April 2023 by Carlos N.
I had an appointment at 12 and showed up at 1145 just to be told if I can come back at 1230-1240 as she was running behind. It's not my problem you can't do your job right that your running behind. I made that specific appt time for a reason. Should've paid attention to the bad reviews this bank had. SMH...
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April 2023 by Katherine P.
Been on calls for the last 4 hours trying to figure out my finances because one of their tellers forgot to link my account... this has ruined literally everything. I'm so upset with this branch.
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March 2023 by Raymond Souza
I'm pleasantly surprised that it's clean up the people are courteous the tellers are knowledgeable and they do have security that's nice to know
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February 2023 by Amos G.
I love this branch. I am fairly new to chase bank but every time that I have been to this branch the staff have been friendly and very accommodating. I want to use one of the ATMs to make a deposit and one dollar bill was rejected. Instead of getting in the long line to make a deposit for one dollar, I asked one lady sitting at a desk it would be possible for her to change the dollar. She immediately got it from her desk and said sure went to one of the windows and exchange the dollar bill for me and save me a lot of time I'm standing in the line to make a one dollar deposit. This type of help and kindness is typical of this branch.
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January 2023 by KILLJOHNNY5
The only bank I've been helped with a smile and awesome conversation. Each time the service was above and beyond. Willing to answers questions plus advisement and lastly I don't need an account. Awesome
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November 2022 by Michael Yang
Low efficiency. Recommend to close some California branches to concentrate on customer service. When texas branch take 15 min to open an account, and it takes over 1 hr to open an account at Cali.
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August 2022 by Andre Wycoff
I’ve tried calling multiple times throughout the day for the last three days. Chase offers notary services to their customers, yet I can’t get anyone to answer phone in order to verify a good time or location for this service. This beyond frustrating that you can’t a local person to pick up the phone.
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July 2022 by Msdoingmyownhusttle H.
So I came here to make a deposit in someone else's account in order to do that I have to have an account. Or use a debit card or money order from somewhere else. Douglas the manager her says it has to show its coming from somewhere I said my purse. And he said they started that 6years ago. I mean I believe they racist. This is the 2nd bank I came to that said No.
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June 2022 by Valerie Puckett
Tried to call my bank to speak with a human being...keep getting a recording to call back later or call 800 #. Called 800# and was told that I need to speak to my bank branch to get what I need. Quit the run around! So now I have to drive all the way into town just to get my question answered. Frustrating!
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June 2022 by Beverly L.
Had an account there for 35 years! They can't even figure out how to add a person to a bank account. And then was told that I was lucky that they go to work every day to help us. And yes that was from the manager at the lanc blvd location! Closed that account and walked next door and opened a new account.
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May 2022 by Jessica M.
!!!!!WARNING THIS BANKS ATM STEALS YOUR MONEY !!!!!Come here if you want your money stolen at the atm it's the second time in this year that the atm has stolen from me one never gotten credited yet from the first one and just this Sunday the atm took my money and was never deposited into my account it just gave a receipt to call the bank to make sure it was deposited which I have to wait for my own hard working money just so the bank can steal my money this bank is the worst if I could give a no stars I would don't waste your time here
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May 2022 by Reneh Agha
Please teach your staff how to process a check written out to cash.
