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October 2023 by Johnson Ying
Chase is a very good bank but the customer service at this location is very annoying. I went in today @2:40pm 10/02/2023 wanted to open a checking account and the lady inside told me I needed to make an appointment. Okay, can you make an appointment for me? She said no, you need to log in to the website to make an appointment. But she was standing over there doing nothing. I don't think she likes her job！！
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September 2023 by Calvin Gilkey
I love all of the employees here! They are awesome!?
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September 2023 by Adan Santamaria
This is a great bank
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April 2023 by Seph Alpha
Great spot huge line on Fridays tho lol
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March 2023 by Melanie Z.
Horrible service and Horrible manager. They were no help what so ever refused to see if there was any other way they could help me. Just stood up and said he couldn't do anything else.
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July 2022 by Mark Mccormick
Outstanding customer service kathleen helped me set up a account very nice made it easy thank you
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April 2022 by David P.
The telephone lines in all the branch locations in Lancaster California are not answered.
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January 2022 by Madison Williams
Very polite people, never had a bad experience there. Go out of the way to keep you happy.
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December 2021 by Peter Tannheimer
Had incredible service setting up a Business Account with Teresa Hernandez. Her customer service was outmatched only by her patience with me through an entirely foreign process to me. 10/10 would bank again
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October 2021 by Gary Dean
best output
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September 2021 by James S.
The bank over charges customers. The fees are the highest in the industry and they have become political and thus discriminatory. I suggest all who read this to close their accounts and look for a better bank.
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June 2021 by Chris Ariza
Friendly, patient, caring, precise, staff.
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December 2020 by Sue W.
EXTREMELY poor customer service. Two diff people and neither one of them offered up info that would've made cash available right away instead of having to wait for 2 weeks for a money order tgat they made me get from 7/11 that cost $7 to purchase bc Chase doesn't accept cash when depositing into someone else's account. The teller didn't inform me that it had to clear like a check even though I paid CASH for it, making $$ unavailable for 2 weeks, but when I called the bank, the guy answering the phone and said that he couldn't give me the info NC it's not my account but offered up that he spoke with my daughter. I asked him why he didn't give her release date that is also listed in her account, he said bc she didn't ask! But he did tell her that release date was on receipt!! I disnt want to give it any stars but I have to in order to post this review. VERY unhelpful and I did tell him he had poor customer service skills. DON'T BANK WITH CHASE!!!
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October 2020 by Eleazar C.
Trying it get someone on the phone is impossible. Seriously love the bank but this branch is the worst.
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August 2020 by Vaughn Wright
The tellers are friendly and if they have the time they can share a joke or two.
