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February 2022 by Mayer R.
I purchased a custom door sweep from Jack at Design hardware. The sweep was faulty. I paid someone $200 to install it and It didn't function properly. I sent a video and Jack but he was quick to assume we didn't install it properly and said since it's custom no refund. I emailed him three times since and he didn't respond. I have software that tracked that he opened but emails. Bad business. I hate to give bad reviews but I feel scammed and would not ever work with this company again.
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August 2019 by Roy S.
Beautiful showroom, great variety of products at really great prices, the staff is super friendly and helpful,Aden & Michelle are educated and professional at their work. Would definitely recommend!
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May 2019 by Ashe a.
Cool store for hardware and flooring , lots of inspiration all round and excellent sustained service by Samson !
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April 2019 by Dallas L.
These guys are extremely helpful and willing to go above and beyond to satisfy their customers! A huge thanks to Design Hardware and a big recommendation to anyone looking for stylistic home decor!
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December 2018 by Sean B.
Very rude and sarcastic. Not a very helpful place. Was looking for some stuff and you could just sense the I don't care feeling. Will not be doing business here
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October 2018 by sara m.
Don't bother with any other hardware store. This place beats any chain store like Home Depot or smaller boutique store. We were looking for a very specific door handle and lock, and they were able to get it for us! I had the pleasure of working with Samson, who was super patient, friendly, and knowledgable. In fact, if it wasn't for him, I was going to get the wrong type of lock! He showed me the difference in door options and then walked me through the entire process. What's more is they have very reasonable prices and very quick turn around! I'm so glad I found this store and just wish I knew about it when we needed other items for our home. I'll definitely be coming back.
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July 2018 by Tamara B.
I purchased a front door lock from Design Hardware 1.5 years ago. The lock was malfunctioning and my key got stuck. Otto at Design Hardware was extremely pleasant and helpful. My lock was exchanged for a new one in less than a week and I'm completely satisfied. The customer service is why I will continue to do business with DH.
