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February 2024 by Benedict W.
Contrary to the suspicious poor reviews (for example, on my visit the restroom and office spaces were hospital clean), this reviewer totally feels like he won the Rent-A-Car lottery in renting a car from the Lancaster CA Enterprise at 811 K Street West. Rented from one Avis and three Enterprise Rent-A-Car businesses in the Pamdale/Lancaster area - this is far and away the best by any metric. Customer Service? Outstanding. Selection and Condition of Cars. Onsite car wash - so, of course, vehicles immaculate inside and out. The car lot is huge, you can comfortably drive off and return vehicles. An unadvertised bonus - if not too busy, this location will pick you up and return you home - for free. Now, if the pickup is Canada and the dropoff is Mexico - then no. Open 7 days a week. My highest recommendation.
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February 2024 by Angel Pollard
Disappointing vehicle selection. Beware of "new" utility bill review policy. Past due utility bill may not allow you to rent a vehicle.☹️
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February 2024 by Randy D
Everyone was very curious and helpful. I definitely recommend this spot.
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January 2024 by Rodney Arnold
The enterprise associates provided me with excellent customer service. I was able to rent a quality car without an appointment. In a reasonable amount of time. My rental return was just as smooth. This rental experience was top shelf.
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January 2024 by Mr818joker
Friendly service, clean reliable car. Will definitely keep using enterprise any time I need a rental
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January 2024 by Tyrone Burghardt
Amazing experience.
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January 2024 by Justin Divall
They were super friendly, super fast, and very kind. They offered me a ride back home after I dropped off my rental, too! Pretty good vehicle selection, very good customer care.
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January 2024 by Gizelle Bowdry
Nice and friendly service.
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January 2024 by amanda Nix
Anna was very helpful and patient
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January 2024 by Kelly Smith
Very nice and helpful staff every time I come in. If I'm not too happy with my rental I can bring it back n change it for a different car.
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January 2024 by Reka Talbert
The entire process was very easy and quick. The staff are very professional and friendly
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January 2024 by Salinda Geller
They are ABSOLUTELY great when I need them!!!
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January 2024 by Deborah Johnson
I would recommend enterprise to anyone who needs to rent a car, I’ve been renting cars from them for years and never had a problem the employees are always courteous and helpful.
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January 2024 by Chrissy C.
Great service ,super fast and efficient . Renting and returning was a easy process.......
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December 2023 by Samantha M.
I'm actually surprised by the poor reviews, but perhaps those are from the weekends or the situations that brought them there were unpleasant to begin with. I've had excellent experiences over the last month, but mainly went on weekdays before many are off work and the Friday before Christmas for a drop-off. I forgot they offered free pick-up/drop-off if you're local and that helped save me so much money! I've always been helped pretty quickly and have had pretty good experiences with the cars (SUVs). All the employees have been so friendly and I loved chatting with them when they give me rides to and from home! I personally haven't had problems with calling either. Someone has always picked up and having used enterprise for probably a decade, this has been one of my favorite locations so far! My main reasons for 4 stars are the amount of gas in the tanks being pretty low when received, one of my SUVs had a busted gas door so I needed to pry it open with my fingernails to get gas (I don't think it was reported or recorded in their system to let me know), one of the cars smelled of cigarettes that they probably couldn't fully get out of the fabric, and the car selection before the holidays wasn't exactly what I needed, but got the job done. Service was still excellent every time and I felt taken care of! I really think 50% of the experience is the state of mind you're going there in the first place for. I was in a pretty peaceful state, calm, and in a good mood and I feel like it was matched all around me! As a former retail associate and manager, I definitely know I wanted to give even better service to people when they were kind! Thank you Leilani and all the other employees for helping me!
