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July 2021 by Karlen K.
As a potential client, I called with a question and they hung up on me while I explained the situation. I will never take my new dog there, nor recommend them. Rude staff.
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March 2020 by Shawna S.
I really like Dr. Gara with handling my senior dog. He does not order unnecessary tests if not needed. He is very nice and I feel comfortable with this vet. I did not like the prior vet Sara because she always wanted me to do a bunch of tests for no reason. I ended up taking my dog to a heart specialist and said she was completely fine. Only go to Dr. Gara. Kathy is very helpful and knowledgable.
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November 2019 by Priscilla S.
They took over from the old doctor and they charge $600 for a service are used to pay 125 for. The same service at Pets R US is 175. DO NOT COME HERE !
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August 2019 by Kim M.
We took our two dogs here to get spaded and it was the worst. Took my dog not only months to recover but her incision was completely crooked and not even sewen all the way shut. On top of that after taking her back to get the stitches removed they left a huge piece still inside and the scar has now after months healed with the stitch still hanging out. DO NOT TAKE YOUR ANIMALS HERE
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May 2019 by Joshua R.
Absolutely the worst customer service ever. Particularly the Vet agreed to provide me with medication for pets at home since one has a parasite infection. Then Cassie refused to uphold what the Vet offered me. Then When I asked for the milligrams per kilogram so that I could search online for the cheapest route for my dogs medication, Cassie accuses me of wanting to dose my dog at home on my own. She is treating me as if I am her child, instead of her customer. I have every right to know the dosage that the doctor is giving my dog and the milligrams per kilogram's and the amount of days he plans to treat the dog for the infection. However Cassie is refusing to give me the information because she is trying to prevent me from doing something that she is accusing me of doing, and that I'm not even planning on doing. I only want the information so that I can look up online The best cost-effective way to get all my dogs treated for this parasite. However I am unable to do this because I have Cassie monitoring me and accusing me of planning to treat my dog on my own. I will never go to this Vet again.. I suggest going to another vet if you plan on going here. They do not have the ability to give you the blood sample results until the next day. And if the veterinarian promises you something, the office staff will make sure that they don't uphold it.. The sad thing is, that the veterinarian was very nice but the office staff ruins it for them.. for Cassie to assume and accuse me of trying to dose my dogs myself is so rude and unprofessional. Clearly they are just mad that I am taking my business somewhere else!
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April 2019 by Saturnino A.
Worse priced service and medicine. Won't give prescription for online pharmacy who charges way less on their med
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March 2019 by Rich S.
I have ended my association with Smith Animal Hospital as of today. Why? Tired of being overcharged and lack of consistent explanation for charges. Example: I received a 180 dollar charge for "Senior Wellness" for my 22 month Husky. Asked two receptionist' separately and received two completely different stories. I am submitting my bills for review by the California Department of Consumer Affairs Veterinary Medical Board. If you have been over charged or had similar experiences I encourage you to submit similar correspondence with the Medical Board and other consumer protection agencies.
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June 2018 by Diana H.
I have been coming to Smith's for about 7 years now. I have trusted them to provide the best care to all of my pets throughout the years. Dr. Flynn is no longer there but she is amazing! She was so caring when I lost one of my dogs and nearly lost the other. Dr. Sarah now sees my dogs and she is wonderful. Kathy at the front desk is always cheerful, kind, and helpful. Smith's vet literally saved one of my dogs life when he was going into shock. Dr. Sarah fought on my behalf when my other dog caught bordetella a couple of months after being vaccinated. They contacted the vaccine maker and I was given a full refund of the nearly $800 vet bill. I won't go anywhere else.
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May 2018 by Ciarra V.
The fact that I made a yelp account just to deter anyone from coming here says it all. I have owned animals my entire life and have been through many vets offices, some really bad and some good. This is by far the worst vet I have ever visited. I wouldn't send a flea here. First red flag, they took my dog to the back and they told me they were going to shave my dog and needle the bump to see what's inside. The doctor comes back with videos (on her phone) of them cutting a hole and aggressively pinching my dog in three different spots to clear the cyst. None of this was advised to me nor did I agree to this treatment. Second red flag, they kept my dog in the back until I signed their ridiculously priced quote (which included a pain killer injection for his new cuts). Far more to it, but to keep this short, they also don't provide individual expense break downs on what they "recommend"...why not? What are they hiding? They are in it for the money and provides unnecessary treatment to these poor animals. My dog does not need surgery and they want to cut his chest open to remove his lipomas...isn't there a less medieval and invasive method to check for cancer these days? That's like telling a human they need to remove all moles and skin tags to see if they have cancer. They want this surgery for the charges. Take your animals to a more caring and more thoughtful place than this.
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April 2018 by Nikki S.
Okay, so we went here to get a second opinion thinking that they will have good services for our cat but no. We felt that we were ripped off. Let's go straight to the point. Here are the reasons why I'm giving them 1 star. 1. It has been 2 WEEKS and we haven't received any news/result from the URINE MIC test lab they did. Initially, they said it will take 2-5 days for the results but we never got it. What a waste of money. It seems they don't care at all. 2. Catheter - So we agreed to let them put catheter on our cat since he was a hard time peeing. Turns out they weren't able to put catheter on him. Take note: the vet that did the procedure her hand was injured so basically she'll be having a hard time doing it but they still insisted on having him on catheter. The result, they charged us but they didn't put the catheter on. WHAT A FREAKIN WASTE OF MONEY!! ARE YOU FOR REALS!!!! So we went to another vet and within just a few minutes they were able to put a catheter on my cat. See? We paid double. TSK!!!!!!!!!! 3. We paid for 6 canned food and they forgot to give it to us on that day. Why? Because probably they were in a hurry to closed since it was almost 6pm. I just noticed it when we got home that we actually paid for the food. So we came back the next day to get it. Waste of money. Waste of gas. Waste of time. 4. Why charge us for Professional services when they weren't able to performed the procedure the first place. 5. Paid $1,200 for ripping us off. Infairness, the front desk was nice to us. We demand refund for the services that was not performed and for the lab test result that was not given to us.
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January 2018 by Alfred N.
I brought my dog in to have him checked out for some pain in his back. Though the facility was nice and the receptionist was thorough and professional, I was very unhappy with the rest of my visit here. I felt that the vet was very unprofessional. Although he greeted my pet, he didn't ask me any questions about what was going on. I decided to tell him anyway about what my pet was experiencing. Without even giving my pet any kind of evaluation, he went straight to wanting to order x-rays and left to the billing department. After thinking it over, I decided I wanted to hold off for a couple days to see if my Dog improved. I asked for my bill to cover the visit, and the vet insisted my dog needed pain medication. I politely declined and after a long wait, I was finally able to leave with my dog and a report from the visit. I immediately made an appointment at Boulevard Veterinary Hospital and was happy to finally get some answers at a fraction of the cost with an actual evaluation.
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November 2017 by Shan't Tell Y.
The staff here are wonderful, I couldn't of ask for anything better. I will be bringing my other animals here for now on, and I will also be recommending them to everyone I know. Smiths Veterinary hospital has won my loyalty as a customer. Thank you ~
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August 2014 by Frame Johnson
Smith's is an outstanding pet clinic. They love your pet as much as you do and I think they would keep all the patients for their own if they could. One of my cats had stickers & foxtails imbedded in his face but sat patiently while Dr. Flynn pulled them out 1 by 1. They are genuine Cat (or Dog) Whisperers.
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January 2013 by Jeannie Holmberg
They treat loyal customer badly. We've been going this clinic for 8-10 years and at least 50-80 cats and dogs. treated by them.(recommended this clinic to friends too). I spent $$$$$$ with them. We've been trapped lot of outside Feral casts and neutered and treated by them constantly. I've been feeding outside cats every single day. We personally very much LOVE ANIMALS. I never go back to them. I'll not recommend to any one or my friends, or neighbors, Dr. Shelley was always nice but office manager is the one who took over???, something badly happened. . GOOD BYE