Metro by T-Mobile offers affordable prepaid cell phone plans that include unlimited 5G data and exclusive perks. Customers can find great deals on top devices like the latest iPhone, Samsung, and Motorola phones at their stores. The staff at these locations are generally helpful and knowledgeable, with some customers praising the excellent customer service provided by employees who resolve phone issues effectively. One customer appreciated a staff member named Paul for being very helpful and knowledgeable, highlighting the positive experience at a Metro store on Bascom Ave next to Garet, which is well-kept and conveniently located. However, experiences at some stores can vary. There was a recent incident involving an employee who was unable to assist with hotspot activation and insisted a customer call customer service again, despite the customer successfully activating the device through the helpline without being charged. The customer also encountered issues with staff not returning promptly after their lunch break, raising questions about customer service and employee work practices, such as working through lunch or avoiding customers. This suggests that while many stores provide good service, some locations may struggle with communication and staff availability. Overall, Metro by T-Mobile stores are known for their value-packed plans, good device deals, and helpful staff, though individual experiences may differ depending on the location and staff members.
Good costumer service open when said great employees in and out fast thank you I definitely recommend this location
February 2023
Love Paul from metro on Bascom Ave next to the Garet. He is so helpfull and knows he stuff. Great customer service..Hats off to Paul
March 2022
This is one of the stores actually owned by Metro. It is always super busy, but well kept in a convenient location. They have security and they staff are very knowledgeable. This is one of the two location I've went to for my cell phone needs and they have never disappointed.
