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October 2024 by Michael Hodges
These guys are legit. Good for post-retail work as well. They also go the extra mile in helping you verify the parts your using for a positive user experience. I got help with a switch through them and it was a solid experience. (Note: Bring your own parts and do good research, they only do installation and micro-soldering)
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September 2024 by raniya conedy
Horrible horrible horrible! Do NOT COME HERE I got my phone fixed by them first of all they told me the price was 250 on the phone then when I got in the store the price was 350$ they went up a whole 150$ secondly they almost 5 hours to fix my phone I picked up the phone it looked fine I got home and realized that my speaker on my phone was not working anymore and my phone kept over heating and turning off and everything time it got hot my phone started to smell like hot glue . ?
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July 2024 by Jose M.
Place was very professional and friendly. Very good service and did exactly what needed to be done on my phone
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July 2024 by Billy Bob
iPhone screen with water damage was cleaned and screen was replaced within an hour. Fair prices, great service and quick. 1000% recommend them.
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June 2024 by Preston
great overall willing to work with you.
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May 2024 by Derjuan Donaldson
Very fast and friendly service had my phones transferred and ready to roll in way less time than I expected
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March 2024 by Jason Castle
UPDATE: After everything that happened (below) I brought my phone into a Samsung store and they said the people at mobilelink "forcibly pried" the back off my phone cracking the corner slickly and used "double sided tape" to put it back together. The Samsung technician told me "If you were to drop this phone one time the entire back would pop off and potentially destroy your phone. These people conned you."
I'm not a fan of leaving negative reviews, but I felt it could be helpful for others for me to post my recent experience with this shop.
Short Version:
I brought my phone in to get the screen replaced and they replaced it with a very low quality screen that has been causing more damage to my phone. They will not rectify the situation.
Full version:
I was in town for the weekend helping a friend move to the area. I mentioned how I was in the middle of a stressful move and needed help asap. I went in for a screen replacement having cracked the glass the night before. I was told the part was in stock and that they could have it repaired within the next 4 hours for $400. I returned 4+ hours later to pick up my phone and upon first glance I didn't notice anything wrong. I chose to pay an additional $38 for a screen protector (side note, horrible price for a cheap screen protector that had bubbles and scratches within an hour of leaving the shop). That night I realized my phone battery had dropped significantly and it was burning up. My phone's charge typically lasts 12 hours with moderate use - this was in my pocket for 4 hours, almost no use, and is almost dead. Then my wife points out that the screen is much smaller than it was before and she was right. The corners were rounded and the screen didn't go all the way to the edges of my case like it did before. Then after I play with it more I'm noticing a ton of issues- texting/keyboard is glitchy, the colors are off, I can't access the sidebar, etc. So, since the shop was closed I decided to pop by the next morning to get everything sorted out and hopefully have them replace the screen with the proper replacement. I get into the shop and the employee (same guy from the day before) took zero responsibility and even argued with me that the screen was correct. I was then told they only use aftermarket parts and that there are no guarantees on what they look like (rounded corners, etc.). When I told him I wanted my phone back to the way it was before without all the new issues he has caused he told me word for word "9 times out of 10 people just want a working phone". He refused to fix the problems or give me a refund. He told me to contact the shop's technician for more help, but wouldn't give me any information other than the stores number and that "he'll be in on Monday." I reminded him that I lived an hour away and that I needed a working phone in the meantime and he reiterated there was nothing he could do. I was angry, I felt I had been taken advantage of, and now I would have to take a 2 hour roundtrip and time off work to resolve something that should have been long taken care of. I finish the move and drive back home. The next morning I get a call from Marcell, the shop's technician, and was told that they didn't give refund of any kind. He told me I could come back up and he would personally "guarantee" that this time I would receive OEM high quality parts. If this was an option the first time why did they feel it acceptable to charge me for faulty/low quality aftermarket parts and then claim no responsibility? I explained that I had no confidence that they would fix my issues this 2nd time and that it was a hassle taking the time to drive back up. Marcello said "Well, call us back when you can schedule a trip up. Otherwise we do not do refunds." Ultimately I am nearly without a phone (it heats up so bad it won't take a charge, I can barely text on it as the keyboar
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March 2024 by Ann Marie
Go ANYWHERE else. These guys are total scammers masquerading as friendly neighborhood phone fixers.
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January 2024 by Errol Tate
Really pleased with the service they provided me. Well kept and busy store.
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January 2024 by Helen DeMilita
Customers Beware! Marcelo installed a faulty cell phone battery that wouldn't hold a charge for more then 2 hours in my phone. To add insult to injury, he quoted me 125.00 by phone for a cell phone battery replacement then charged me 146.18 on my credit card. I called numerous times and left messages explaining that the battery was faulty and he never returned my calls. I made the mistake of going there after work, too tired and trusting that he was an honest merchant although it's no excuse. I should have realized something was not right after he replaced my cell phone battery, handed me my cell phone and he told me not to turn my phone on until I got home to fully charge it. I followed his instructions only to learn that the battery was not good. Don't sign the reciept until you read it carefully and check your phone before leaving the store. Marcelo made sure I had no recourse as he ripped me off. Marcelo is nothing more than a low class common thief. I should have read ALL the reviews before going to Mobilelink Communications. I hope this review helps prevent another customer from being taken advantage of and ripped off by this low-life thief. I did go to another cell phone repair store where they replace my faulty cell phone battery in 20 minutes with a new battery for 70.00 which works perfectly.
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January 2024 by Think Painting
Will take your money not fix.Had 2x phone 800 to fix paid in full.Brought one to fix again. They did not want to fix mentioned I ruined it but whole fingerprint area didn't work like 1 week after fixing. Point being go elsewhere save money and time.You should have used my instinct shadyCharacters.Save your money don't fix here....
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January 2024 by Helen D.
Customers Beware! Marcelo installed a faulty cell phone battery that wouldn't hold a charge for more then 2 hours in my phone. To add insult to injury, he quoted me 125.00 by phone for a cell phone battery replacement then charged me 146.18 on my credit card. I called numerous times and left messages explaining that the battery was faulty and he never returned my calls. I made the mistake of going there after work, too tired and trusting that he was an honest merchant although it's no excuse. I should have realized something was not right after he replaced my cell phone battery, handed me my cell phone and he told me not to turn my phone on until I got home to fully charge it. I followed his instructions only to learn that the battery was not good. Don't sign the reciept until you read it carefully and check your phone before leaving the store. Marcelo made sure I had no recourse as he ripped me off. Marcelo is nothing more than a low class common thief. I should have read ALL the reviews before going to Mobilelink Communications. I hope this review helps prevent another customer from being taken advantage of and ripped off by this low-life thief. I did go to another cell phone repair store where they replace my faulty cell phone battery in 20 minutes with a new battery for 70.00 which works perfectly.
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December 2023 by Kira Porter
The owner response to my reviews shows how horrible and hostile they are at this place. Then to justify the rudeness of the worker by viewing video footage of me explaining that I could not leave my phone because I need it and I have to work the next day, shows the below sea customer service they offer. Also what does me paying (75$) which is too high, have to do with how your business conducts horrible service. Did you see how your employee was sarcastic when telling me ‘Oh I’m glad you have a job’ on the video footage as well? You should be more focused on running a better business & getting happy, friendly employees.
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November 2023 by VU LA
They charged $165 for repair IPhone 11 screen. This place is over priced. Anywhere else is around $100 or less for fixing the IPhone 11 screen.
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November 2023 by eddie jimenez
Bad management extremely rude
