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February 2024 by Alex Bate
everytime i go to my local Pepboys they always take care of me (Roland who works their,is the best)
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February 2024 by Mark Pressman
Fast and efficient oil change with synthetic: employee applied the coupon I had not received but he told me about.
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January 2024 by Latasha Burns
The Manager Roland Bardelli he did a great job on my car with the brake fluid and it running so smoothly and good. Much appreciated. He was patient ,decent and knew how to treat people.
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January 2024 by summer first
If you want an honest car shop that gives exceptional customer service, Pep Boys in Lancaster is for you! Roland and his team will take amazing care of you. This is my second set of tires at their shop and my husband is also buying his next set there. I highly recommend!!!
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January 2024 by A.A.mobile truck repair and welding
Wasnt impressed
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December 2023 by Albert Puyot
Outstanding service provided by Mr. Roland as always and his crew!
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December 2023 by Rick and Bernie Nicholson
Excellent service, professional
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December 2023 by kaylee caplinger
This could change but at the moment this is by far the worst experience, 2013 Genesis coupe that I’ve put a lot of money into and taken care of, took it for a routine oil change, been doing my own for some time but didn’t have time a week ago, the actual very next day, engine blows up. Went to mechanic and they gave me a report showing there was metal in the oil filter. Called manager, at first seemed very concerned and seemed like they wanted to help, after I went in and provided the report. Told me it was my fault because I didn’t stop the vehicle and had little to no care, and seemed like they wanted to push me aside about it. (got it done 5:45, they close at 6) not sure what I should have done leave it and hope it doenst get broken into? Anyway, 10k to fix and I’m a college student just incredibly unlucky I guess. Was told their insurance will look into it. Lmao looked this up and seen 15+ others who have said the same thing that there engine blew the next day after taking it in for an oil change. I’d be careful really and take it somewhere more trust worthy.
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November 2023 by shawndra petersen
Jova was amazing. We wouldn't have made it home on our tires, thanks to him we didn't have to risk that 3 hour drive.
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October 2023 by Danielle Metzger
Great friendly service. I'm very particular about my car and get upset when people aren't careful. The gentleman who worked on my care was cautious and careful with it. When moving the tires in and out of the trunk, he was careful not to touch my bumper and when we but my used tire in the trunk he laid plastic down first.
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October 2023 by Javier Iglesias
Rafael and Roland provided a great customer service. The time it took to service my vehicle was less than expected.
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October 2023 by Don Lyford
Thanks for the FAST service! I had thought that I would have to wait around 4 hours to get my tire replaced because so many cars were ahead of mine. Now I can get home early for a change!?
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September 2023 by Raymond Carr
$595.00 for an oil change and a set of pads. I was blown away, dude behind counter just smirks. Said if I didn’t pay I couldn’t get my car. Oh and check this I had a 20% coupon on the oil change & 40% off on the brakes. Common sense would be to check the rates, something I didn’t have because I’ve done oil changes go all my cars and done pads a few times…always less then $100.00. It’s kind of sickening that I ended up borrowing money for this. Anyway this was the Pepboys in Lancaster, ca last month. Hopefully this won’t be you.
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September 2023 by Andrea Baswell
they were just wonderful! Got repairs done in no time and didn't have to wait. very nice people
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September 2023 by J Gtz
Manger very rude, not good customer service, I was there for more than 2 hours just for a flat tire, he got mad of me because I asking how much longer, he canceled my service and trough out my van Pool keys, he said no more service for you. I have a Rideshire Van pool.
