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March 2024 by JoAnn W Dutton
Henry was fantastic! Great service and clear communication the whole time. He even called to follow up and check in the next day. Thank you for the excellent service. Quick and easy, will definitely use them again in the future!
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March 2024 by LINDA BAGSBY
A Safelite van ran me off the road today. I called to make a complaint as I had the drivers license plate. Instead they gave me a number to a medical place. This is so unprofessional! I had kids in my car, and there was no apology or anything. Why would I ever want this company to fix ANYTHING when they don’t even care that their drivers are out here driving crazy. With all of the accidents in the AV, especially Lancaster, you would think the company would care. They should have at least acknowledged the incident and spoke to their driver. I will be filing a polo report next. Great job safelite. For anyone reading this, pay attention to license plate #38824E2. Their dangerous and could be deadly!
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February 2024 by Jody Kerkove
Quick service friendly staff
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February 2024 by A R
They were able to fix the side window of my vehicle quickly. Only reason I’m giving them 4 stars is because they didn’t have my truck windshield in stock.
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December 2023 by Tanner
I had unfortunately blown out my back window with towing a gooseneck incorrectly and This safelite location helped me with my window replacement with the best customer service i haver ever experienced. The front desk lady was so nice and quick to pull up my scheduled appointment and make sure she had all my contact information for when the window was completed. The service guys were amazing at coming out and informing me that the window replacement was not going to be a problem. They took my truck in almost immediately and had it completed within a few hours. This all included vacuuming the broken glass and installing new windshield wipers. I couldn't be happier with their service.
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December 2023 by Chris Davis
I waited 18 minutes to repair one dime-sized window chip. I left before I had time to finish the complimentary coffee.
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October 2023 by Tisa Rockwell
I can’t speak to the “good value” tab because I went through my insurance. Overall, I have an excellent impression with Safelite auto in class in Lancaster. This is the second windshield I’ve had replaced by Safelite and it has always been done very professionally and very quickly. They even got it done quicker than the estimated time. The office is clean and neat as well as the bathroom which is also very clean and neat. The lady at the desk was very nice and informed. I feel I was treated with respect, and even the tech that came out to see the old windshield went over some things with me that was extremely helpful and useful. I was very happy because they even wiped down my dashboard while the window was out so that was very nice. Scheduling an appointment was easy and I got in pretty quickly. I can’t use high-pressure water to wash my car for two days and my poor car is filthy, but she’ll survive for a couple more days. Definitely five stars in my opinion. Thank you Safelite for another great job.
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October 2023 by Amanda Blake
Always professional and great service have been multiple times and never disappointed. Highly recommend!
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September 2023 by Robert Fenn
My windshield came out decent. But despite being told I could leave things on my windshield and the tech would move them to my new windshield. They did not move my parking permit to my new windshield. I went on and was told the manager would call me on Thursday about the permit. I did not receive a call about it. Also, the technician left my hood unlatched after the service, which almost blew open on the freeway. Overall, the service was decent, but there's a lot of other glass shops out there.
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August 2023 by Enrique B.
Quick, affordable windshield repair. Definitely recommend. Scheduling is easy and simple.
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August 2023 by Maria Molina
Very nice staff ? good customer service. Highly recommend 5 ? ?
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August 2023 by Name Not listed
Made an appointment online as we are being herded to do. Appointment is for Monday morning drop off. I get a call at 3:57pm Friday. I missed the call and a voicemail was left saying they needed to confirm my appointment or I would be canceled if I don’t call back before the person leaves because I’m cash paying instead of using Insurance. They close at 5pm, so I had an unexpected call from them and a window of 1 hour to call back or appointment canceled. I called back at 5:40pm, no answer because they are closed. Great way of doing business.
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August 2023 by Jason Milligan
Super cool place not too many chairs in the waiting room but at least it's air-conditioned they got me in and out pretty fast If I ever have any window needs I'll definitely go back If you can go through your insurance safe light is the way to go other than that they are pretty expensive
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June 2023 by Ana Marroquin
Good service, very friendly they fixed the glass of my Tesla model Y I'm very happy!
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May 2023 by Eve C.
Extremely overpriced, would suggest you go with a local glass shop especially if you have a newer car. If you don't have insurance or a high deductible it's going to run you quite a bit.
