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November 2023 by Anthony Wilson
The person who helped me at this location when I picked up the moving van was very friendly and answered all my questions. I will in the future use this location when needed. They also offer all of the typical convenience stores and more. Check out Westside Biz & Mail Stop if you're in the area.
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October 2023 by Bobby B.
Wouldn't honor advertised price! Brought it up to cashier who didn't care at all. Would avoid because of customer services!
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September 2023 by Cassandra M.
Absolutely ridiculous customer service you can NEVER speak to a person at the location regarding your unit. Climate control often not as it states it will be kept at. Next to impossible to get help when needed.
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May 2023 by Helen M Maez
Outstanding customer service from Westside, gonna go back!!
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December 2022 by J M.
I called to order a part. It showed in stock, so I paid for it to ensure it was kept for me. When I got to the store, they didn't have it in stock. They tried calling other stores in the area, but no store ever answers the phone.
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October 2022 by Robert F.
These guys have always been great! Very helpful. Every now and then you get an employee who is less than enthusiastic, but that happens in any business. I've never had any issues when renting gear from them.
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September 2022 by pedro rodriguez
Horrible phone service. They won't even answer. I am trying to find out if they have available two items. A truck and a tow cart. Sadly, I will not waste my time visiting this place. They don't care.
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September 2022 by Daisy F.
Don't go here be carful when getting a u-haul we rented a u-haul from here to move our stuff to our new home and our stuff got infested with roaches so now we have a roach problem at our new place we never had roaches before so this is how we know it was from the u-haul
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March 2022 by Pikey Mikey S.
I do not know why this place got such bad reviews... The store was very clean and well organized. The staff were very friendly (some of them were at least). The only thing is the vehicles are disgusting. You guys should really do a better job cleaning each and every vehicle.
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December 2021 by Miguel G.
U-HAUL is a huge scam. Do not rent from U-HAUL they charge you an un-goddly amount. I used a truck for one trip (from 11am-7pm) and it cost me $700 dollars. The truck did not have a full tank and they didn't reimburse me. Called Corporate and they didn't care. DON'T RENT FROM U-HAUL.
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May 2021 by Les L.
I was so outraged as I went today May 10,2021 to the 1810 West Ave J location in Lancaster, Ca.to pick up my 15ft.truck rental. I arrived at 7am. The Uhaul rep was texting on her phone and had an attitude. Her name was Shantey. I then walked out into the parking lot to retrieve my rental truck only to discover that the cargo rear was filthy with trash and some liquid spilled on the cargo bed. I then walked back to the front desk to report this to Shantey. Shantey told me to drive the truck into their garage to get it cleaned up...really WTF???....that's not my job!! I asked Shantey for another truck. I then began my second long walk out to the parking lot only to discover that the 2nd 15ft.truck I was assigned to had a defective driver door lock which appeared to have an object wedged inside the key hole. At this tIme I was pist!! I then began my 2nd journey back to the office to report the problem which I expected some sort of an appology for this inconvinience but did not get it. Shantey was too busy texting on her phone. I was assigned a 3rd truck and asked Shantey to assist me by removing the Uhaul trucks that had boxed me in. As I waited in the rental for her to come, I discovered that no one came to help. I then returned to the front desk and saw her outside and yelled out..." Aren't you going to help me? " Shantey ignored me as though I wasn't even there. I then found another worker near by to assist me. I drove out at 7:45am. I filed a complaint report. File#3169221 I was told that store manager Venessa was going to contact me in 3 days but I find that highly unlikely because in Feb.2021 I also filed another customer complaint on another Uhaul employee who was rude at the same store but Venessa never called me back. It appears that management is complicent with their store employees when it comes to lack of customer service. Sad.
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February 2021 by Missipooh C.
No customer service skills rude to minorities. The first time I went I was charge for two vehicles when I only had one. The second time I was overcharged with the amount of gas that I returned with. The men there was very rude by telling there was no manger for me to speak with. Then proceed to ignore me while helping other male customers and talking about me to them. The attendant talk to me as if I could not understand simple English. Very disrespectful! Do not go to this location!!!!!!!!!!!
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September 2020 by Mirna A.
One person running the show ...on a weekend!!! Wow! This review is to the owner not the employee. More staff is needed ASAP as if they don't already know. The staff member was overwhelmed with all kinds of customers, long lines etc. you can see he was trying his best to deal with them one by one, but I can imagine the stress he was feeling. They don't answer phone calls either, after 15 minutes of waiting then the phone hangs up.
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September 2020 by Monica H.
I didn't think it could get worse than my last uhaul experience. But this store answers the phone even less and only had one person working on a weekend.
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September 2020 by Smiley Tay
The nicest ppl..
