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January 2024 by Richard Marshall
Avoid this place at all cost. The did more damage to my Jeep than they “fixed” trying to install a break kit for towing. Bunch of kids running the shop and none of them know what they’re doing. I had soo many crossed wires and breaks that they just rigged and kept going. Will never step foot in this place again. U-Haul is trash.
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October 2023 by Marco A Martinez
BEWARE: Be very careful when getting a hitch installed at the 42925 Sierra Highway UHaul location in Lancaster, CA because my windshield was broken during installation. There isn’t much recourse in these matters because honesty and integrity is a thing of the past and now I must pay a high price to get my windshield replaced and recalibrated. Sadly, I had excellent service at this location until this recent occurrence. Don’t let this happen to you and beware.
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September 2023 by Mail America 3
I booked an appointment for 10 in the morning and I called the call a day before that the appointment was changed to 2pm
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September 2023 by S Yahyavi
When you are great there ain’t much more to improve on! Keep it up!
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August 2023 by Janette Jimenez
I really recommend this place to rent anything truck , trailer and storage even the prices are affordable and the customer service amazing if you go there ask for traci Roberts she is amazing customers service nice, professional and very helpful thank you traci Roberts your amazing ? definitely am always come to this uhaul to get my moving rental especially with you
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July 2023 by Viktor Pirozhkov
The decline in customer service over the past couple of years has been quite noticeable, reaching a point where it is almost nonexistent. It's unfortunate that there is an individual, specifically a Hispanic kid with curly hair, who seems to be in dire need of a significant attitude adjustment. The level of profanity and vulgarity displayed during interactions with customers is simply unacceptable and demonstrates a complete lack of professionalism. It's not an exaggeration to say that termination might be a suitable course of action in this situation.
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November 2022 by Steve M.
I have been here several times before since moving to Lancaster, but I just got my tank, filled with propane and wanted to make a special note about the wonderful service that Daniel Ward provided me. He was fast and explained every single thing beautifully. He even put my oversized tank into my car for me. A+
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October 2022 by David R.
I've always used u haul. For moves then I found a storage facility. At the east Lancaster location. Really good service's
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July 2022 by Dominik Suter
Above average service level at this location. Recommended.
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April 2022 by Anthony Prasanchum
Convenient and very helpful! Can't remember the lady at the front desk's name, but she was amazing in helping me return the U-Haul truck rental and going over storage options. Thank you!
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February 2022 by Amy Reyes
Refilled the propane here. Make sure you press the button to be serviced. Quick and easy.
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December 2021 by Tim Conklin
Awesome place, great customer service.Answered phones, politeness at the desk, quick service, great prices.True 5 stars
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September 2021 by Mike J.
Had a 9:30 appointment for wiring install on my jeep. Was told to be on time. Shows up 5 minutes before my appointment and they took a walk in ahead of me and I paid for overnight shipping and after 1 1/2 hours they tell me it can't be completed today I have to come back because they don't have proper connections.
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September 2021 by Jim T.
Did everything on line the night before, as they say to avoid the line. They open at 7:00 and we arrived at 8:00 to find one person working, some manager talking on the phone, and a line out the door. We informed the worker we ordered on line and had our paperwork. Sorry wait in line. 40 minutes later another person comes on and we finally get waited on. Never again at this location. Bad customer service and a bad experience.
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June 2021 by Kristin
I got there literally 1 min late, they were already closed but they were kind enough to let me in to complete my reservation. Excellent customer service, thank u guys !
