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November 2023 by Leonard Medina Sr.
Friendly courteous tellers and polite.
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October 2023 by Raffik H.
Expect to stand 30 minutes plus in line always one person working line is a mile long and the only thing she's good at is getting her nasty nails done and chewing a gum while helping customers
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December 2021 by Odessa Richards
This branch recently installed new ATM and the machine has major flaw on December 9 th in was shopping at Vons and had completed my shopping and had large amount of cash on me so I decided to put a couple of hundreds in my account I used the ATM because there was a line after my deposit I received a receipt normally the card comes out before receipt I was distracted by the loud rude guy behind me and stuck my receipt in my bag and left not realizing I didn't get my card my account Access was opened and the guy behind was able to withdraw all my money from my account with a exception of 6.00$ I tried to inform the branch manager that the machine did not closed or require pin number for access after transaction was completed normally you enter your pin number perform transaction and it asked if you want a receipt then before returns your card asked do you want to make another transaction in this moment your account are opened a receipt is given and card stays in machine normally card is returned then receipt is issued ...this small malfunction is gonna leave a lot of customers unprotected I won't be the only victim if this is not fixed because this guy is a regular at this store
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March 2021 by Rogelio Bouche
(Translated by Google) since when they are closed, a client of mine has them as a reference.(Original)desde cuando están cerrados, un cliente mío los tiene de referencia.
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August 2020 by Jennifer L.
I just went into this location today to get assistance with requesting a dispute charge against an airline. The woman that ended up helping both my mother and me out was so genuinely empathetic and invested in helping us with our situation. I really wish I could remember what her name was. She was wearing a super cute, pink disney princess mask. Thank you so much for taking time out of your day to ensure that we could get help getting our money back for a few cancelled flights. I really apologize for not getting a chance to learn and remember your name, but I truly thank you for having such a kind spirit and being so understanding of our situation. She mentioned some of her family members were in the same boat with the whole covid airline voucher nonsense. I hope they will also be able to figure their situation out. I look forward to continuing my business at this location and maybe even opening an account myself with them in the future. Keep up the awesome work over there. Your compassion for your customers is what helps make for a successful business.
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January 2020 by Giovanni Smith
Very friendly and the wait is not as bad
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December 2019 by Maria Snyder
No lines, fast and very nice costumer service.
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June 2018 by Venita Johnson
Love the personalized service from the staff.
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May 2018 by Chris E.
I went in to get a new bank card after multiple times of trying and not receiving anything. Staff was courteous.... and that's the only good thing I can say about them. They decided to offer sending me my card to my work address in Simi Valley. Received it in 2 days. Why couldn't that happen to my house address? After I got my card my bills had to be paid and realized I couldn't pay anything due to them changing all my information to my work address without my consent. We agreed the card would just be sent, not everything else. How does an organization f*** up that bad. The mess up actually cost me much more money then suppose to. I tried multiple locations and no one can get anything right. Is it the people? The organization? Or the lack of understanding ones needs?
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July 2017 by Mike G.
This bank's customer service is desperately needing a good leader. 90% of these employees are unhappy or upset about something. They don't smile and when they do it seems forced. They do not try to find solutions to problems, they just say sorry, can't help. Time to change.
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February 2017 by Mario B.
Place is absolutely terrible. Staff showed no respect to me and denied cashing a cashiers check. They cited not taking my Indian membership card to the Chickasaw nation as a second form of ID. Went to the Wells Fargo in the Vons by Marie Kerr and they took it no problem. Horrendous experience here, save yourself and go to another Wells Fargo please.
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August 2016 by Lacresa Turner
Nice, polite, helpful. Vons store is cleanliness expertise
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June 2012 by Greg D
Banks do not belong in super markets. I had to apply for a business loan at a tellers window #fail
