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February 2024 by Christy S.
I would give 0 stars if I could. The pharmacist is the most insulting person I have even met. She is on a power trip. My doctor filled my sleeping pills for 90 days (instead of the usual 30 days) as I was going to be out of the country. This pharmacist request proof of my travel documents. I made a special trip to show them to her. She was not even there. I had another pharmacist look at my airline tickets so she could tell her. When the power tripping pharmacist came in she called me and told me should would NOT fill my prescription because I "could be selling them". WHAT?? I am so insulted. I am a local business owner and have never given any reason to think that my medication is not for my use. I am filing a discrimination complaint against her. This woman should not be working with the public. I had my doctor change my prescription to another pharmacy and it was filled immediately. The new pharmacist told me there is a data base where you can check and see someone's prescription back ground and mine was spotless. No reason to cause any red flags. This pharmacist at Rite Aid is just a power freak. I will never go back and pulled all of my families prescriptions from this crazy pharmacists. Rite Aid needs to be aware that she is running off customers!
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October 2023 by Jasmine F.
wow! I got charged $33.22 for a bottle of dayquil ! On the shelf it said $16.92, but still was charged for $33.22 How is this legal that is insane. Ofc I was in a hurry and didn't say yes to a receipt but Im now looking over my transaction history and just wow thats just crazy that they can get away with charging so much for a bottle of dayquil !!!
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September 2023 by Jennifer J.
Do not come here if you are in pain! Even if your prescription is sent digitally from the emergency room or from a Dr it will not be prepared for hours!! Dont assume they will fill it and show a couple hours later. They will tell you it is busy. They dont need your money!! They are busy!! Find a smaller pharmacy or a larger one somewhere else. There is no priority for emergency or pain! If there is a problem with the prescription you wont be called. You'll be made aware when you show to pick it up and you will be made to wait 30-45 minutes longer. The delivery service will deliver it but you must stay home all day because they can't tell you a good window when it will be delivered and they will not leave it at your door no matter what it is anymore. They wont deliver to me anymore because they changed their policy and didn't let me know. They used to leave it at your door but they wont any longer without communication. So mow I am on a do not deliver list. Everything at this pharmacy is a hassle so just avoid it.
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February 2023 by Rose S.
The woman you guys have this morning at the window was the rudest technician I have dealt with yet. Either white or Hispanic woman at 835 am. If you hate your job say that! I have Covid and politely asked the woman if I could get Sudafed. She rudely responded with no. I pointed at the window where it says if I needed anything just ask. So I told her 'I can only get Tylenol and Claritin? That's when she said if I wanted Sudafed I had to come inside and use an ID. Which is all understandable but don't be a j*** about it. Kindness gets you very far. I hope your morning gets better.
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December 2022 by Lupe R.
Rite Aid is not my normal pharmacy that I use, but this was the closest one to the ER I was being released from. So I have a few prescriptions that I need them to fill for both my husband and myself. I have used their delivery service once before. I received to msgs back to back, one for my hubby, the other for myself. I called and asked that all prescription please be delivered. A pharmacy rep called me back to let me know the delivery co they used said I was one mile outside their delivery zone on 20 miles. I told her they have delivered before, that's how I knew they have that option available. She said they app/program they use will not accept for delivery. I thanked her, hung up and immediately checked Waze, Google maps and direction through Yelp, 17 miles away. Not 21 miles. I called back and let the rep know this delivery co has delivered to us before and that three different navigation apps are saying I'm 17 miles away and could I please speak to a manager to see how I can go about getting our meds delivered. I even told her, if I needed to, how could I go about getting my prescription transferred to a Rite Aid closer to my home. It is still going through Rite Aid and they are still the same delivery co that will have to bring my meds anyway. This is bad customer service to Rite Aid customers. Iman in the pharmacy helped me, she called to advocate for us and was able to get the delivery co to go ahead and same day deliver to us! Way to go Iman! Thank you so much for going above and beyond for your pharmacy customers! It is deeply appreciated and made a not so good day much better. I would absolutely recommend filling your prescriptions here and plan on leaving my prescriptions here for future refills. Merry Christmas Rite Aid Pharmacy Reps!
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November 2022 by Felina M.
I've been driving for five hours and needed a restroom. Asked three different people, and was directed to locked, vacant restrooms and no one would let me in them. Way to make a person feel welcome. The least you could do is tell me no.
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September 2022 by Mike K.
Some of the people here are really not normal at all. They are rude, inconsistent, unprofessional, condescending and come across as provocative and as opportunistic as humanly possible while running the place. So much rudeness, they make you feel like you're intruding someone's mating opportunities. Obviously they got some psychological and pathological issues. Been a customer for almost 7 years (no other options around the area) and you never know your mood after you leave the place. My advice when dealing with people like this in a city where everyone knows one another is not to share any more information with them than necessary and take note of the names of the people you deal with.Thank you.
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July 2022 by Marla K.
The drive thru pharmacist was rude. Also, if you are going to designate one lane for drop offs and one for pick ups, please mark the lanes as such. I understand that your prescriptions might not be ready when the doctor prescribing them states it's ready for pick up because they are already prepackaged and boxed (no prepping involved), but to just say " Have you been to Rite Aid? Then you should know it's over an hour and you wait until you receive a text telling you it's ready" is beyond rude. I responded not so nicely after that, I admit. I was prescribed this because my doctor determined I was at risk of developing a more serious condition that could result in hospitalization or death. Who knows if my prescription will be filled here at this point. My mother had issues filling a prescription here too when she broke her leg. Never giving them anymore business whatsoever.
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June 2022 by R P.
The best pharmacy in the area if found. Good selection and inventory. I was passing by on my way to Mammoth and had to pick something up and everything seemed good to me.
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April 2022 by Michael G.
2 weeks and they still haven't filled my prescription. Nothing but empty promises from the staff. Very unhappy. Save yourself and take your prescription to a different brand of pharmacy.
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February 2022 by Sharay D.
I have been coming to this rite aide for YEARS and while there are usually hobos outside they dont bother you inside. The pharmacy has nice employees especially Blanca. Shes always nice and helpful.
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March 2021 by Jane S.
I come in here if there isn't a CVS around. Why are the cashiers here so rude? I know corporate will see this and not even care. I bet the store manager will see this and not care. SMH.
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March 2021 by Carolyn S.
I went today for my schedule COVID-19 vaccination and Was advised that I had no appointment to check where I needed to be. I gave them the address of 1356 W. J and they advised me I was on J and 15th St, I went outside and looked at the building and guess what the address was 1356 W. J. Which leads me to assume that the employees at this place of business do not even know the address. I think it would be better never to go in there if they don't even know the address where they work. I really think my reading should've been zero
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October 2020 by Kaylyn S.
Requested assistance in finding an item (never been in this store before). Got a "it's over there in the corner" and a vague wave of the hand. Took awhile to find what we were looking for, but finally did locate it. The cashier was average, not rude, but not welcoming either. Now, the security guard - he was awesome! He was polite, friendly and chatty while we were standing in line. If all the employees were like him, this would be a fantastic store!
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June 2020 by Marie S.
Literally the worst customer service I've ever received in my whole life here today, the blonde Hispanic woman working ice cream/register is the most unfriendly rude person makes you feel uncomfortable for being in there like you're really ruining her day coming in and buying things.
