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August 2024 by inna finkelshteyn
Great store, helpful staff members.
Great discounts and deals.
Staff members offer help and if needed they ask a manager for help. Great products selection.Sometimes I find stuff that I don’t see anywhere else.
This is my favorite store and pharmacy.
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July 2024 by Vickyvarrios Barrios
The staff is very efficient and they serve you kindly, they help you and it is fast, thank you ?
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July 2024 by Roxanne
Nick, pharmacist at this CVS is the worst experience I have had after 20 years working in health care. He is cruel, inept, abusive, terrible. He should be fired.
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July 2024 by raymond buddie
Horrible lines at pharmacy and understaffed.
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July 2024 by Renée Artigues
This store is probably fine for going in and shopping on an as-needed basis, but absolutely DO NOT try to order online for in-store pickup.
I placed an online order on 7/4/24. On Friday I hadn't received an email that it was ready so I dropped by the store and was told by a manager that "The person who does this called out, so it wasn't done. You'll get an email when it's ready."
On Sunday 7/7/24 I still hadn't heard anything so I called the store, it rang with no voicemail and nobody answering. I called corporate (whose phone number I couldn't find online, and only found in my banking app associated with the charge for the order). I spoke with someone and once I explained the situation, she said that was really strange because my order should have been fulfilled on 7/4 and it showed in the system as being ready for picking in the back room (or something to that effect). Still on hold with corporate trying to get a refund, and they're all being understanding and delightful. But the Bon Air store is an absolute fail.
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July 2024 by david amirahmadi
Short Story: Unreliable location, you should drive 30 minutes away to an actual 24 hr pharmacy the next county over.
Long Story: They close at random hours during the night because they don't have enough staff to actually operate 24 hrs. Tonight they locked the store 30 minutes past midnight and told the customers waiting outside to come back in "3 to 5 hours"??? In the managers words, "we only have enough staff to be open 24 hrs on some Saturdays". Dishonest store hours posted online, and the pharmacy does not answer the phone.
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July 2024 by Michael Wang (Mike)
Called twice and got hung up on both times without even a word. Waited 30 minutes
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June 2024 by John Bannen
The Head Pharmacist does an outstanding job for me. I am a Senior that has to take almost a dozen different medications. CVS goes out of their way to help me with any prescription issue from advice to finding a substitute medication if a shortage is happening. I suggest you call before you go and talk to a Pharmacist who will be happy to assist you.
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June 2024 by Alyssa Romo
The store is temporarily closed. I tried to have an emergency prescription filled there at 3am and arrived at the store to it being closed. Please update your hours online.
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June 2024 by Alexander Farr
do NOT get your prescriptions filled here. AWFUL. They do not pick up their phones maybe 90% of the time. Rude and ignorant staff. Should be shut down. AVOID!!!!!!
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May 2024 by Didrik Petersen
I was sent texts that my prescriptions were "Ready", ot stand in line for 20 minutes to be treated rudely and dismissive that it was impossible for their system to be wrong, even when their own texts say that all are READY. My Dr, his Nurse and I are wrong. Go to drop off. No line but no one there. Once there another Rude dismissive and obstinate employee tells me to contact my Dr because he canceled of all thing my blood pressure meds. Three calls and two more waits in line. I get a message their working on it. Remember the texts saying that ready I read those at 12:10 it is now 20 to 4 no lunch yet my dog has been in the car most of the time, not to mention all the stuff not done in the second half of the day. This is technically the third day. I was supposed to be on an out of town job. This has essentially cost me three days wages and since I won't be there tomorrow til late 4 days. This is costing me $ and I do t work cheap.
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April 2024 by DT N.
The pharmacy is terrible . It's understaffing, the waiting line is long most of the time . I was waiting for the pharmacist to ask about a pending prescription for 10 minutes on 4/21/24 pm, he saw it but he didn't bother to ask . The rest of the pharmacy techs were filling the prescription and were acting like deaf and blind people. It's a poorly managed CVS site. Deserve 0 star if I could place it.
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April 2024 by Keane The Bean
Not open 24 hours
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January 2024 by Heydi Mejia
Excellent place ❤️
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December 2023 by Ariel McKnight
Always been wonderful to me. Love that it is 24 hours
