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February 2024 by Nick Joseph
This place is bad. Technology is always down. Went 3 separate times for the same order and didn’t get it done due to them. Living donor as well. Pretty horrendous service.
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February 2024 by Miss V
What an annoying company! Hours are 7:00 - 3:00pm M - F only! Walnut Creek lab open 7 days a day until 8 pm!Recording encourages drop-ins but if you need to make a time specific appointment their website runs you through robo-hell and doesn't show any available apptmts for following 30+ days!If you have a simple question, forget trying to get a live person to answer the phone. pathetic.
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January 2024 by Marie Roark
I’m a big fan of LabCorp!I’ve had a terrible time in the past getting my blood drawn because of rolling tiny veins and they’ve always had no trouble. They’ve also have a compassionate staff and try their best to not have you wait too long whether you have an appointment or not. Not to mention, I’ve had better accuracy with my lipid panel and thyroid based tests.
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December 2023 by Jon Allbin
Website lists as open but a nice surprise! Note taped to the door: "temporarily closed." Used to have 4 offices in Marin...maybe Novato is open? Call ahead whatever you do.
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October 2023 by Laird Hayward
Despite posting their operating hours, they ‘closed’ for lunch at 11:20 (40 minutes earlier than listed). A note on their door stated “appointment only” despite their website saying otherwise. A simple ‘sorry for the inconvenience’ or ‘thanks for understanding’ would have gone a long way, but the rude staff could clearly care less.
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September 2023 by Judy Adami
Just had work done at Labcorp, and it was great! Reception was quick and technicians were extremely professional and pleasant. Lab was clean and the whole process was quick. Thank you
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September 2023 by Philippa Girling
Efficient appoinment management and very quick and easy blood draw.
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August 2023 by Karen-Marie Keopuhiwa
The most uncaring unprofessional Xavier and Chris. I told him I was a hard stick he never said a word or alerted me at any time. He couldn’t draw enough blood because he didn’t get the right vein and hurt me after a few low tubes he wanted to draw from my other arm I told him to stop and I left. He called Xavier who huffed over and said as long as it was at the bottom line of the tube was enough. I know I will have get my bloodwork redone. It was obvious they hated their job. Stay away.
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July 2023 by L R
Staff is always very helpful and there is usually hardly any wait time. I appreciate this location very much.
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October 2022 by Robert Breslow
Staff is surly. Waited for 30 minutes before I was told no lab work requested, only found out when I asked. How long were they going make me wait. Check in procedure is cumbersome.
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December 2021 by M B.
Very pleased! Making an appointment online was easy. I arrived early and was seen right away! Staff were very courteous and efficient, I was told that they accommodate walk-ins every day! Highly recommend this lab.
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October 2021 by elle james
This place was great! The guy was quick, amazing and very courteous. It was painless when drawing all my vials blood. I will definitely return when needed.
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May 2021 by Barry B.
If you are interested in getting a live human being to speak to you when you call, better head elsewhere, or if you are trying to make an appointment online, don't expect it to be any better. try Quest Labs right across the street! And, no I don't work for Quest labs, I just know what a quality product looks like.
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February 2021 by Rochel L.
If you have the option, go somewhere else. Staff is abrupt and inefficient. Focus seems to be on collecting co-pay before service; albeit, you have the right to wait for a mailed bill/invoice. Posted COVID rules state no more than 3 people in the entrance/waiting area; however, staff made no effort to enforce.
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November 2020 by Meredith Hansbury
Lab Corp - you call me ten minutes before my 12:30 appointment to tell me you’re on lunch.Can you try to imagine the frustration that feels when you’ve been fasting and haven’t eaten in over 12 hours? Why is it that I am able to even make a 12:30 apt in the first place? Why is it that I had this appointment for days, and no one thought to call me to reschedule?Update your scheduling system. It’s not that hard.When you haven’t eaten all day and all night - these changes are infuriating. Your mismanagement is unacceptable.
