Shineology - Lucky Dr. is a car wash that is known for its quick, high-quality service and a satisfaction guarantee. The wash process is brushless and uses fine microfiber, lint-free towels to protect vehicles and make them sparkle without damage. Although washes take less than 15 minutes, customers can enjoy browsing gift shops or grabbing snacks while waiting. Frequent customers benefit from savings and a free wash after ten visits, with payment options that include paying upfront for multiple washes. The staff, including friendly workers like Jairo and Luis, are praised for their helpfulness and service suggestions. Despite working hard in the sun, the team maintains a positive attitude, and customers are encouraged to tip for good service. However, some reviews mention issues with customer service, such as difficulty in getting gas or assistance, leading to missed sales. The business appears to have a monopoly in the area, with high prices that some customers find excessive, especially for basic services like a deluxe wash. There are also occasional complaints about pricing being too high and slow service on certain days. A few customers experienced damage or dissatisfaction with the quality, feeling that prices do not always match the service received. Overall, Shineology - Lucky Dr. offers fast, quality washes with friendly staff, but prices and customer service experiences vary among customers.
Excellent service, friendly, informative, and helpful. My car looks great and the manager and his team went above and beyond to help me resolve a battery issue with my car by working with the shop next door to get a replacement. Extremely helpful and kind. Thank you, Jose!
August 2024
Best place for a hand wash. They always miss a few spots - far from perfect - but good enough for a decent clean up.
July 2024
They are pretty good but they own a monopoly in marin. Every car wash I go to is owned by this group. There needs to be more options. 65 bucks for a deluxe wash. My goodness. Monopoly = bad deals for public.
