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January 2024 by Alina B
The WORST bank. Not the branch but the call center overseas and unable to figure the systems in place. If I could give negative stars, I would. ABYSMAL the way the banks manages all!
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December 2023 by Brittany Persons
I have been making deposits for my job/clients for years. I drop off deposits at Bank of Marin, WestAmerica, Bank of America, Chase, First Republic and Wells Fargo. This particular location is the only bank we’ve ever had problems with. They never check their night deposit box in a timely manner. It’s concerning dropping off large checks and not knowing when they’ll get deposited. It’s been so bad that we’ve had a client switch to Chase. They always have a different excuse.
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September 2023 by Flavio martins
Very kind and helpful staff, 5 stars for this agency
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December 2022 by Irving Moreno
The branch manager Justin and his associate lack customer service. His manager should know. Extremely inconvenient to be unrecognizable in their system without an account # considering the quantity of money at stake. I'll recommend a different bank to my team for the future.
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March 2022 by Smooch Es
This branch is temporarily closed on Saturdays. Closest branch is in San Rafael, which is open on Saturdays still until 12 noon.
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January 2022 by Bill Smartt
Good bank but they are temporarily closed on Saturday’s contrary to google maps listed hours.
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December 2021 by Victor Levsky
Nice bank, with kind tellers and bankers. It also warms my day when the security guard greets me and says hello.
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November 2021 by Joe I.
I have been a WFB customer for almost 50 (that's FIFTY!!!) years and my wife, over 20 years. I avoid this branch but the very few times I have patronized it, I find the staff to be unfriendly and unhelpful. Yesterday, I tried to deposit some cash into my wife's account and the teller refused to perform the transaction. She cited that it was to prevent "fraud" and told me all the different ways I can do this myself, such as depositing the cash into my own account and writing her a check, or making an online transfer, etc. She made no effort to assist.
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December 2020 by Adriana C.
This branch change manager click. Doing pandemic they don't wipe the counter after see a client I mean between customers, I complain last Wednesday to the teller age didn't have a wipes next to her station she went to every single station all box were empty, she end up wipe it with clinic and hand sanitizer!! Wells Fargo keep say c they have a service that come every 2 hours !! This is not enough of someone come though the counter with covid obvious the next person will get it bc they don't sanitizer the it. I don't like this Latino guy that is a floor nana fee now , I need to schedule a time with a banker and he said he will get my IFM n someone will call me on that day .. it wax 10:00 am I didn't got any call for 5 days nothing !!! I end up calling the branch that I regret doing it thus guy was so rude and nose he wants to know to much about my accounts and to much personal information I told him that I only want to talk about it with the banker her went hard on me and very rude. I think his name is Alfredo not sure. Them last Friday another insistent happen I went to bank at 4:30 it was just me in the line , I need to get documents in my safe and the teller regret taking me !! She went to talk to the branch manager that he didn't care until I told him that I was very disappointed with this branch fir the second time . Why they didn't help me on the moment made me wait and wait !!! Terrible services
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November 2020 by Linda Varonin
Super nice tellers. Social distancing and a mask reqired.
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July 2020 by Adrian R.
Wells Fargo really screwed me over and lost a large amount of money. However, Jacqueline Alvarez saved the day and did as much as she possibly could to help me. She worked with me for months to resolve the issue, followed up and found the best route possible to get my money back. She's an amazing asset for this team.
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March 2020 by Shannon Nelson
Can’t believe this bank cant even offer basic services like a bathroom to its customers. How much money to you make off of me a year? And I can’t even have basic services? Sad.
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December 2019 by Ary Quiroz
Joseph I believe is his name, I appreciate you and your customer service. Great asset to the company.
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October 2019 by Lindsay G.
Another terrible and dysfunctional business in Bonair Shopping Center. Line out the door and one bank teller!!!Unbelievable. I'm watching the chatty Kathy teller flirt with the customer right and now she's letting him select lollipops from her basket.
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June 2019 by Brook S.
0 stars ! I had the worse "customer service" at this branch, Greenbrae. All I wanted to do was 2 simple tasks! "Ace" kept calling support because he didn't know how to do these tasks..4 calls to support ,30 minutes and total frustration,I LEFT. When I got up to leave he mentioned my Wells Fargo mortgage...as if I would want him to do anything with my mortgage ‼