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April 2021 by Al Bearden
Find another bank, this place is hopeless. Branch Manager, A.G., is about as helpful as a box of rocks. Never have I met a person in management less helpful, contradictory and illogical, always focused on why not and never how to. I will never bank with this institution again.
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March 2019 by Goldie W.
Comically bad bank. When you walk in, there's a feeling of nostalgia because it reminds you of banks 30-40 years ago. But the charm quickly ends if you need to do anything more complex than get change for a $100. Whenever they make a mistake -- which is often -- they blame it on being "old school." Pretty much their first response to anything is "Sorry, we can't do that" even if it's something simple like following up on an order of checks. And the fees, don't get me started. I really wanted to like this bank for the nostalgia factor, but really, they have all bad things about banks of 30 years ago without the modern conveniences of customer service and online systems that work. The bar is set pretty low across the board for banks, but even in the banking world this is one of the worst. Ideally set up an account with Fidelity or Schwab and skip the bank altogether, or of you must bank in the old style way, find one with more of a customer service mentality and more sophisticated systems than Westamerica.
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November 2018 by Deth P.
West America, run away from them! Customer service always talks down to you like they are doing you a favor, just horrible. I went online, like always do to make sure my direct deposit went through. I was looking at a zero balance, wait, what? My account was closed with no notice; how about a letter, phone call, text or email? They claimed it was a computer error and snipely told me to call about the direct deposit that it was not their problem but yet they caused said problem. Not to mention I had been banking with them for 20 years and as stated above the fees are just horrendous. Also would like to add I found out about this yesterday when I was at the store picking up Thanksgiving dinner but my card was declined and hence no dinner for today, way to go Westamerica! Thank you so much, you guys just suck big time!
