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December 2023 by Julie P.
Horrible customer service!! I was waiting to actually purchase something and my salesperson left me to help someone with a credit application which I did not need!! I won't go back to any Ashley furniture! Everyone I have been to has been an issue with customer service!
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December 2023 by KinkyHead M.
Sales persons try to avoid you as soon as they know you are there for clearance item. They will kiss your asss if you say you want an eight thousand dollar TempurPedic Matresses.
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December 2023 by Sarah A.
Most of my home has been furnished from the store. The Ashley brand of furniture is high-quality and very reliable and long lasting when I got married, we furnished our first department with their tables chairs and bed set now that we are homeowners. We have a living room, home office, and another bedroom filled with Their pieces we have recently been renovating our home due to water damage and have had to refurnish two rooms. The best thing we did was drive to Lathrop to look at their selection, because not only do they have the high-quality furniture of the Ashley brand, but it is more cost-effective to shop there than their main stores, they had an incredibly huge selection of variety of colors and textures to choose from and very helpful and patient staff. we want to give a shout out to Lyn and Arnie for walking the showroom in circles with us as we selected our furniture, rugs and decorations. Also Victor and Derek helped us with loading our truck as we purchased some items on clearance and had to take them home that day. Asia and Ranessa helped us with paperwork. We were able to purchase everything load our clearance items and take it away all within the same evening thank you for your awesomeness!
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November 2023 by Laura R.
We had the best sales associate named Paula. She was very helpful, answered all our questions, and gave us space when we needed to deliberate.The couch we chose has fabric that is "bullet-proof" for our cats. It is still soft but very durable. And reclines and has cup holders. Perfect!Ashley outlets has the best prices as well. Don't forget to ask for Paula!
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November 2023 by Mariaj Rivera
The sales person was amazing. The manager so rude. We didn’t like him. Definitely he doesn’t have customer service at all. He will be good maybe at your financing department.
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November 2023 by Mz_ KoNFliKTed
I had an exceptional experience at Ashley's Furniture, thanks to Rence, our sales representative. His attentiveness, professionalism, and approachability made the process smooth. I had numerous questions, and I truly appreciate his outstanding assistance.
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November 2023 by Alan Zonkel
The selection was excellent of bedroom sets. There are many styles and colors to choose from. Didier A. and his Manager Jeff were very professional and courteous. They answered all our questions and financing with 0% interest. We will definitely come back when we upgrade another bedroom.
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November 2023 by Abigail Oregel
I bought a Queen platform bed on Ashleys website and have had a horrible experience. I got the bed and I took it out of the box to check the parts. There were no instructions so I had to call to get them emailed to me. I asked if I could pay extra to have someone set it up for me since I was having a hard time by myself. They said no. So I waited a week for my father to get back from vacation to help me. We set it up last night and it is the flimsiest bed I have ever seen. It wobbles and creaks and bends. I am 130 pounds and I feel like I'm going to break it by sitting on it. I called to get a refund or a credit so I could get a sturdier bed and the customer service representatives said they couldn't refund me or take it back because I had broken down the box it came in already. I escalated the situation to a supervisor and they told me that if I donate the bed and get a receipt for it, and then send a receipt for the new bed I purchase THEN I could get a refund. I have called about 20 non profits and no one takes bed frames. This is the worst experience I have ever had and I will NOT be using Ashley in the future. Cheap beds, horrible customer service. They won't work with you. You have to call to get a refund 72 hours after you get the bed or it's too late. DO NOT BUY FROM THEM.
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October 2023 by Annie S.
Large showroom of clearance furniture. Yes they have a lot of newer products that could break your bank, but me and my parents settled our business here after roaming Living Spaces. We first purchased our dining table set with 6 chairs for personal pick up. We loved a couch at Ashley's but we wanted to shop around. We ended up coming back to this store to purchase the couch and change the pick-up option to delivery for both items (after a long stressful argument with my parents about delivery and pick-up). Yes their system was down when we came back the second time and the wait was long trying to purchase. My family is patient though. My mom even got a job recommendation from a worker there because she was tidying up some displays on her free will. The manager waived the delivery fee for the second item (THANK YOU), and my parents were happy with their purchases. Definitely coming back here to purchase a couple of throws because my mom really wants them as a Christmas gift.Representatives were very nice and helpful. Now to wait for delivery and assembly!
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September 2023 by Deanna Judeh
Arni was great to work with! We picked a lot of furniture out and she was so helpful and patient. Jeff was also great and helpful. Definitely will be returning for more furniture in the future.UPDATE: this review was made right after we spent thousands of dollars in store, so naturally they were nice. After a few weeks of dealing with complete and utter incompetence, I can give a better review. Our couch came in with a smell that I’m still dealing with, our dining set had thick tape residue from where tape was removed, and our nightstands had chips in it. All of this I was able to figure out, but our Tv console is still in multiple wood pieces in my living room because if was delivered and left this way. Their delivery team is one of the worst I’ve have dealt with. DO NOT spend your money at any Ashley furniture locations.
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September 2023 by Dana Cooper
We went to the Lathrop store after visiting 2 other Ashley stores. We called from the Emeryville location to ask about outdoor furniture- before making the hr+ drive at 6:30pm. We were assured by the manager that they had the largest selection and it was very likely we would find a fit for whatever we were looking for. Didier was our sales rep when we arrived. He had just the balance of working for our business and giving us space to sit in the furniture and make decisions. By the store closing we had a great deal on a fire table patio set AND a living room set with a rushed delivery to accommodate a milestone celebration we were hosting. Delivery was just as promised and the guys were very professional. We love our new furniture and received tons of compliments. Thank You Didier and Team….
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September 2023 by Nicole Sardella
Great experience shopping here. They have a broad selection and I got exactly what I was looking for, within my price range. Tanner was a huge help and made the process efficient and seamless. He even spent extra time getting the furniture into my car with me! I really appreciated it and love my new furniture.
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September 2023 by Tim I.
Go see Amy, she was very helpful and answered all of our questions. Great deals going on!
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August 2023 by Michaela V
I went to Ashley to create my ideal living room and that is exactly what I got out of my visit. Upon arrival I was greeted and offered assistance immediately, I did however have very many logistics questions due to my floor plan and needing pieces that had to be special ordered, I also had a strict budget therefore the store manager, Derek, stepped in to ensure he could provide a successful visit for me. He was so delightful, very patient with my questions and incredibly helpful with his suggestions. He remained conscious of my circumstances and was very transparent when setting my expectation for costs, delivery timelines and he made sure I understood everything before I proceeded with any purchases. There was such a wide selection which provided possibilities for me to achieve bringing my vision to life and within reason financially. I highly recommend this location and intend on returning anytime I am in the market for refurnishing!
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August 2023 by richa mehta
I had a wonderful experience with Ashley's store at Lathrop. Tanner was incredibly helpful and responsive, addressing all our questions promptly. Not only that, but the pricing for the bed we purchased was also fantastic. Overall, I'm extremely satisfied with my experience.
