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November 2023 by Pikester 101
Only reason I'm giving this 3 stars is the two amazing employees that helped me contact Xfinity to get our phones unlocked. Had our phones paid off for years and Xfinity had us pay $171 to unlock phones that should've already been unlocked. When we got metro sim cards we had one phone unlocked and the service didn't work. Xfinity is forcing us to stay and we can't afford to phone bills. It was less than 24 hours so we went to the Metro PCS store... the manager told us we couldn't get refunds there but we could through corporate. We called corporate and they told us we were able to get refunds and to go back to the store. We went back and the manger just kept trying to have us continue services there, all we wanted was a refund... She told us to call our bank but that'd force it to freeze and for us to get a new card again since we had to go through this with Xfinity. Overall experience with the manager 0/5.... her employees did an amazing job. Honestly don't think I'll be going back to Xfinity or Metro PCS after this.
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June 2023 by Bill F
A week ago I paid to have a new battery installed in my A22. It's still not done and the store can't tell me why. All they say is "let me check on it. It should be ready tomorrow" How many tomorrows metro?
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June 2022 by Rubi Villa
Excellent service offered at this location! I went in to get help with some issues regarding my phone and they got resolved in a timely manner. Alma, was especially helpful in guiding me and figuring out the issue!
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June 2022 by Keith Kogane
AMAZING service! i came in the other day with my phone all broken and the girl kayla was able to get EVERYTHING on my phone for such a low price she even got my contacts and pictures all sent over to my new one
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June 2022 by Brenda Rodriguez Perez
I recommend this location, the customer service here is amazing especially Alma she treated me well and answered all the questions I had ??
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June 2022 by Bobby Christian
Kelci was very helpful and went out of her way to help me with all my phone questions and problems that I had she is a team asset and is the reason I keep coming back thank you
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June 2022 by Keith Gaynor
Got a new phone with an upgrade thanks to kelci! Great customer service. I will be back!!
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June 2022 by Cabanelly Nieto
I recommend this place, They have really good customer service. The employees are very friendly, and very attentive. ?Thank you Alma For your help
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June 2022 by Maria Islas
My firt time in this store and was a litte late and Still the girl keila help me. So I recomend.
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June 2022 by Nohemi Perez
As soon as I walked in Alma was very nice and was able to fix my problem that my phone had.
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June 2022 by Benjamin Cardozo
Kelci is a nice lady helped me upgrade my phone
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April 2022 by Anthony “ajkiz” Kizer
Amazing store. Was helped by Joanna today, who seemed to know all of the products and inventory inside and out. She was extremely helpful and had a wonderful attitude.
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September 2021 by Manteca Computer Services
Great service! Wont stop recommending!
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September 2021 by Zori A.
I pre-ordered a cellphone and the young lady at the Metro store acted as if she was doing me a favor and stating that if her manager knew about my pre-order then maybe, just maybe I could get my cellphone of which I Already Pre-Paid in FULL! I DO Not recommend this store. I respect people and believe they deserve the best Service and perhaps you can find a better Metro Location than this one in Lathrop by the SaveMart.
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September 2021 by Zoribel A.
I pre-ordered a cellphone and the young lady at the Metro store acted as if she was doing me a favor and stating that if her manager knew about my pre-order then maybe, just maybe I could get my cellphone of which I Already Pre-Paid in FULL! I DO Not recommend this store. I respect people and believe they deserve the best Service and perhaps you can find a better Metro Location than this one in Lathrop by the SaveMart.
