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January 2024 by Goshey D.
not good customer service on how the guy approached us without smiling at all. upset the customer right away and lazy to give us options on how could we get another things work. we will not know if the parts is working or not if we didn't try it first correct? And that parts we just bought last night. Not responding and don't know how to apologize. I just didn't get the name. But he work in the morning today!
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December 2023 by Alex N.
Jaime was the realest and best customer service provider we had during our experience! And he was really funny, we appreciate the help with the tail lights!
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October 2023 by Yasmeen G.
Frank and his crew at Oreilly's in Lathrop are Amazing! The level of genuine customer service and care they showed me should be an example for all!
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October 2023 by Hilda Golde
Called O Reilly to check if they had a battery and they did. I walked in purchased my battery and was out in no more than 8 minutes. Customer service was great. Fast, friendly quick check out..husband's been there a couple of times and always has a great customer service experience as well. Thank you O'Reilly..
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October 2023 by Alfredo Gonzales
Picked up supplies for an oil change for my ranfla. Gentleman at the counter verified the oil filter was correct and I was on my way. Good service and very friendly.
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October 2023 by alex vega
On 09/24/23, I went in to the lathrop store hopping to get my car remote battery replaced, I came in with my car registration so they could look it up. The associate gave me such a bad attitude with a rude remark why bring in my registration instead he needed to see the battery out of my remote i told him if he could help me with that since i didnt know how, he straight out said no and that they where too busy I told him i understood and that i wanted him to just look it up with my cars info and for him to hand me the battery that i would buy it and install it back home his responded, "I have no time for this". This time i just walked out very dissapointed at the customer service i got at this lathrop location. Orilleys need to retrain their associates on customer service.
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May 2023 by Salvador Chaparro
Great friendly place employees always curteous and helpful
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April 2023 by Frank Townsend
Friendly, knowledgeable staff. Great location. Well stocked.
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February 2023 by Maria Vega Camargo
I had my truck parked outside the store and one of my hose was leaking and as a women I don’t know much about it so I asked the employee if they could see the hose and tell me which hose was leaking so I can purchase a new one and she said that she couldn’t go outside that they don’t do that. At that same time another customer came in and he needed help with his spark plugs and another employee went outside and checked which ones he needed. (This other employee looked nicer and not lazy at all ) So I told them I thought you guys don’t go outside?? And she didn’t respond and just stared, at that point I was mad and just walked out. If you don’t like your job get a new one. That same day I went to the one in manteca and they went outside and checked my truck and helped me with the parts I needed. I told them what happened to me on the lathrop store and they said that they lied to me that they do go outside. ??
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February 2023 by Ms F.
Sam was awesome and went over and beyond. I needed wipers and the rain just started he was unable to locate them at first but did not give up... he found the ones and put them on for me.... Great customer service
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January 2023 by Angela Golzio
The people that work there are super nice and go above and beyond
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December 2022 by Steven Jersey
I really like this Lathrop O'Reilly store. Fast in and out, and if I order in the store the parts are always right.
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December 2022 by Miguel Fuentes
The page said that the product would be around 1pm, I showed up by 3pm there’s no need to be rude.
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December 2022 by Edgar M.
this place is so unprofessional I bough a battery from them, and died on me so. I when to see if they can can fix the problem they told me they need it charge it for two hours. I was not to happy about that but it was one person in front of me, so I just dropped it of, it was about 1:00 pm when dropped off I came back at 5:00 pm wish it was more then enough time for them to charge it. but to my surprise they said they forgo! are you freaking kidding me? they person the help me told me I'm really sorry you going to have to wait 75 minutes, I was like come on I live I stockton and I'm just passing by, he's response was don't they have a place to charge it in stockton? that was so unprofessional I wasted my time for nothing I been to other places where they will replace it instead but no I didn't get that! so I ended up bringing my battery back, I been a loyal customer of O'Reillys but after this I won't never go back I will for now on go some where else where I can get a better customer service...
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November 2022 by Kevin Johnson
O'Reilly's is always solid. Usualy have what I need at a decent price. This last time was for all 4 brakes and 2 brake caliper mounting bolts.