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August 2023 by Martha Sanchez
ZERO stars! They won't let you post unless you give at least one start. Beware! This is a real person giving an authentic review. We purchased a truck with warranty from TEC - Stockton. If the truck starts they sell it to you without giving it much more than a visual. You drive off confident in your new purchase and before you know it, you start to sense/hear something is not running right. No problem, you say, it has a warranty and I'll take it to the shop. By the time this truck gets fixed, we will have spent more than we paid for it. They deliberately give you a false sense a security by offering a warranty that will pay close to nothing. The truck has been in the shop every other week with one thing or another. We pay close attention to the codes if they pop up and get the trucks asap to the shop. They want to comeback and say that the computer is 100% accurate. Computer glitches happen all the time. There are many causes to this, so don't depend on a computer as the final authority. The warranty company will use every loophole to get out of covering certain repairs. TEC doesn't care that they sold you a lemon. We need to get the word out regarding their unethical business practices. I will definitely be contacting Better Business Bureau and other appropriate entities.
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June 2023 by Amos Scott
Service center guy, his name is Buddha. Very good guy on time willing to help. Do what we had to do to get the things that I asked done or figured out. Thank you anthony
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May 2023 by Ryan K
Will be going back just for the hot chocolate oh
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May 2023 by julia tso
think twice before making a purchase with TEC equipment especially if its on the older side. I paid 6000$ for 2 years of warranty but EVERY SINGLE TIME ive tried to use the warranty, they will come up with some kind of excuse as of why I CAN NOT EVEN THOUGH I PAID 6000$ its truly a scam i cant describe it as anything else. At this point they don’t even try to come up with an excuse, they just say unfortunately , there is nothing we can do. what kind of warranty company says that to a customer? they also wont refund me either
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April 2023 by Mark Nevarez
Dropped new stack of flatbeds off . Easy check in check out .
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June 2022 by Blue Xiong
High price no sales. Truck stays in their yard they only make money on repairs and lease.
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May 2022 by Mo Elmahmoud
Went to TEC a few months back for BIT inspection and was impressed by their professionalism. I went back this week because I was having electrical issues and needed routine maintenance (oil/transmission). The mechanic figured out the issues quickly and the service manager, Andy, walked me through the process, service was exceptional! I finally found a place I feel confident about!
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May 2022 by Amritpal Singh
Worst customer service. I asked if i can get some more parts... Told me straight up that he don't have time for that.
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February 2022 by Harrison Stone
Mark is fantastic. Bought a brand new tow truck with JerrDan bed. Buying process was simple and really shocking prices. I honestly thought someone messed up the pricing with my Peterbilt so I told them to lock it up immediately for asking price. We had an issue with the hydraulic pump on the truck about 60 days after purchase. Mark made sure I was taken care of. They put a mechanic on my truck when I showed up mid day to replace the pump under warranty. 2 hours later I was on my way!
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February 2022 by Jodh
Parts guys Are awesome. But they never have any parts in stock. Always have to order from Oakland. But they get them pretty quick
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January 2022 by David Moore
Knowledge, friendly staff, great prices for parts and services. D.J. really went out of his way to make sure I was satisfied. Well done
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December 2021 by Miguel Rodriguez
Very professional, time efficient, great communication skills. Comfortable lounge upstairs with snack machine.
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September 2021 by Joseph Saldana
Scott always knows what we are talking about when sometimes we don't everybody there is friendly and reliable alway have a great experience when I go for parts
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September 2021 by Thomas Perkins
Generally speaking these guys are fast!Very efficient and professional!!!Not many techs left in the industry that can perform this well.
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July 2021 by Larry Weiss
Brought my truck in for repair. Received prompt professional service, and despite them being very busy they got me out thesame day. I highly recomed these guys. Was a pleasure dealing with them.