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December 2023 by Jerrell L.
I deal with the pharmacy at Walgreens and I have found my pharmacist be very knowledgeable and helpful with medication's. He's also courteous at all times his customers and goes out his way to see that they understand his instructions. I think Yancey at so much to Walgreens pharmacy he should be commended by his great work as an employee !!
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December 2023 by Philip F.
If I can give zero review, I would. It is incredible how messed up their pharmacy is. The hassle to get a prescription is unbelievable. I have yo make the person at the counter check multiple times for my prescription. Lazy lazy people.
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December 2023 by Shami K.
pharmacy is empty no customer just one me in line they have2 people working still it's been half an hour I had to wait for them to come and help me
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November 2023 by Ash K.
I'll give the TL;DR first: small, overwhelmed pharmacy and hostile/ vindictive staff ruin this location's efficacy. I've finally decided to switch pharmacies after three months of being strung along for a medication prescribed to me that continuously required me to call the pharmacy and be on hold for at least 10 minutes each time (some hold times lasting so long the line would simply hang up on me) just to be given a random explanation as to why they didn't have my medication, which would require me to follow up with other sources that would inform me they actually had responded to the pharmacy, which would in turn require me to call Walgreens again, be on hold (again), and then be given an entirely different reason or be told they'd fill it. Which would have me calling in several days later after realizing I hadn't gotten a notification the prescription had been filled, just to go through the same exact process all over again. I finally reached the end of my rope when I got the same run around for my pet's prescription, one that they would quite literally die without. The kicker now; my new pharmacy couldn't fill the prescription I'd waited two months for because Walgreens said they filled it, after telling me that very day that they had ordered it, but because of demand, it just wasn't being delivered to them. While I was somewhat used to the practice--being told they didn't have a medication, just to get the notification later that it had been filled. Up until that point, it had just been an irritating inconvenience. This was a deliberate act to deprive me of medication I desperately needed, while knowing I have no avenue of recourse on my end. PLUS I've now spent an additional month trying to get Walgreens to send my prescriptions to my new pharmacy, which has again required additional calls, and and even more time spent on hold. Finally, I get told today that they won't send over any of my prescriptions to the new pharmacy because one is a controlled substance. This forces me to call my doctor and have a message rushed to them, before closing on a Friday, hoping they can send new prescriptions over to my new pharmacy, as I've now nearly run out of all of my medications thanks to the mess that has culminated from a bitter and vindictive pharmacy staff. My doctor sends my prescriptions to the Walgreens in error, however. And I get a call just before 8:00 PM from an aggressively defensive pharmacist that pointedly asks me why I'm switching pharmacies, "we not doing good enough for you?" That I politely decide to inform him the new pharmacy is closer to my home (it actually is) instead of how the pharmacy he's calling from has denied me medications that are necessary to my life and mental health and to my pet's life, and he's actually lucky that there aren't deaths Walgreens could be getting sued over, and as a positive, his workload has now been reduced. And I get the flippant reply, "oh, yeah, they all say that." Treatment like that is another reason I'm switching pharmacies. I'll also be rethinking my policy of being polite instead of telling people the entire truth just so they don't have to feel like garbage.
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October 2023 by Sarah T.
Rude cashiers when you have a question about something, they just ring you up and not even let you ask questions. The girl with thick glasses need to learn customer service better.
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October 2023 by Rob M.
on 10/20/23 I purchased apple gift cardI tried to redeem the card but the card was already redeemed I walked back in to talk to the store manager regarding the problem and to see if he can help me .it was a waste of time I also called supervisor and no help either .So I did not get my $ back or my product that I purchased. be aware don't buy any gift cards from there avoid the problem. worst costumer service ever I will void Walgreens permanent will never shop there again.
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May 2023 by Joanna P.
If you have a Fedex return, DO NOT waste your time coming here. Opt for a different return approach or just keep the item!Tried to make what should have been a simple return into the biggest hassle 3 different times!The first time, my husband brought the package in she said something was down. The second time she said she doesn't print anything.I brought it in for a 3rd time and she said they do not accept the QR return code even though it clearly states on the Fedex Walgreens Lathrop website does. The service is so incompetent Maria sent me to another postal store down the street.
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April 2023 by Curtis O.
They could be a lot better. The pharmacist was nice but the rest of the staff needs some training in customer care. I personally changed pharmacies though. Too much confusion in communication with my doctor.
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March 2023 by Sally S.
The pharmacy is so slow and I know every walgreens pharmacy is but this one is like 2 speeds reverse and slow. I'll got to striplins and pay more..
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January 2023 by Cooki D.
This Walgreen's was my favorite go to for prescriptions until their service has taken a turn for the worst. It has gone from getting medications on time to 1). Being given the wrong medications 2). Having to follow up on refill orders because they are not responding to my requests. 3). The automated service does not work. I called, submitted my refill request and nothing. I have to continually call to speak to a live person & follow up about my son's medication. I will be looking for a new pharmacy, it's too stressful dealing with the one in Lathrop. I hope they bounce back soon.
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December 2022 by Tim P.
I desperately needed some important photocopies last minute. Googled photo copies near me and saw on their website that they do photocopies. When I got to store they told me now they do not do them, very frustrating. Also had troubles at this location dropping of packages for shipment. They told me they would not take mine for some unknown reason despite this being a service they offer.
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December 2022 by Karen M.
This Walgreen's does not follow the hours of other locations. They are endangering peoples lives !You can't get your medications refilled on time, and pick them up after work. My friend has CRiTICAL health issues, that require medications to be taken without stopping. When the refills are ordered, they have taken MORE than 2 weeks to refill them ! You can be DEAD, without your medicine for that long! The Dr is furious with the disregard for customers health concerns.This store needs a complete re-education in customer care, and additional pharmacy help, and additional drive-thru hours of operation. This issues at this location, and any others like it, need to be escalated to the highest levels of operation.Does Walgreen's care if a patient has a STOKE, or HEART ATTACK, or DIES ???
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November 2022 by Amy V.
Not anymore. I would not give one star but I have to in order for this to post. They basically can not keep their pharmacy functioning at a standard level for any Walgreens. It has been months of bad hours-closing early, closing the entire work day ,no weekends, nothing after 6pm, not filling Dr requests when sent directly from providers, don't ever expect your script to be ready even after personally calling it in days before. Every time you go the line would be a dozen people because the pharmacy was so jacked up & never open when it should have been! Just not worth the struggle. Walgreens owes the entire community of Lathrop an apology for putting them through horrible experiences while they tried to stay loyal customers. Bye bye Walgreens
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October 2022 by Iesia S.
If you are having surgery at San Joaquin General, do NOT send your discharge prescriptions here. Story time: My wife's docs sent her antibiotics, and pain management meds here around 2/2:30. They sat on it all day, and after multiple calls and discussions, we were told tohunt down her doctor to send it somewhere else because they close at 6:30 and even though they had had the prescription since 2:30, it was unable to be filled. The lovely young lady on the phone added a heavy dose of attitude and zero empathy to top it all off. Thankfully, my wife's discharge nurse was kind enough to send it to a 24 hour CVS in Stockton. Here's the kicker: They were unable to fill it because this Walgreens said they filled the prescription. Ha! I was there at 6:30 aka closing time when the "lovely" girl told me oh well send it somewhere else. Only way I could have gotten her meds, would have been to have paid cash...hundreds of dollars. If it were filled, my wife would have her CRUCIAL antibiotics and pain medication and I wouldn't have been on a wild goose chase. Now she must forego her antibiotics her nurses were adamant she take, and in pain after general anesthesia and serious facial surgery for almost 24 hours. The lack of communication, misinformation, and disregard for patient care is appalling. If you don't like your job, find another one. I NEVER take the time to write reviews but this one was necessary. Skip the b******* and send it to a reliable pharmacy. This is not that.
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September 2022 by Marileth V.
I don't like this Welgreens. No consideration. They just let the people fall in line waiting and then suddenly they will tell you . They won't accept you because it's time for them to close the pharmacy . Employee works super slow in pharmacy.
