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April 2024 by Amber E.
My car was in the shop and through my insurance I got rental car. They gave me a Kona hundi. I thought it was perfect as i have a car seat because I have a 1 year old. The very next day a semi-truck starts the merge in my lane and I try to honk and realized MY HORN DIDNT WORK! I then got home, and my husband went to the car to take a look and the horn started to work again I then continued to use the car and realized the oil light came on it being the very next day I got the car! I then tried to honk the horn again to get the attention of another driver and pressed and pressed and the horn wasn't working I then instantly didn't feel safe in the car and no longer wanted it as i also have a 1 year old! I contact the enterprise and they informed me "they have no cars" I told them it was unacceptable as it is an endangerment to my family and I ! They then put me in a HUDGE car and told me they will waive the "over fee" since they gave me a DIFECTIVE car, I then told them I still want to be placed in a small car as it's still a BIG GAS KILLER! I work 28miles round trip from and to work! They then told me to come in the next day I came in and the manger WASNT EVEN A WEAR OF MY SITUATION and she gave me attitude because she didn't understand why I was switching out my car without an appointment even though one of her employees told me to come in the that day for a smaller car! After they finally gave me a small car, a "Carolla" they told me I have switched my car the max number of times (3 times) and can't make any more switches. KEEP IN MIND I HAVE TO KEEP SWITCHING CARS BECAUSE OF THEM NOT ANY REASON OF MINE. maybe id understand one exchange to be on me but for them to use 3 exchanges because of their mistake is absolutely disgraceful. I CAN'T MAKE THIS UP! THE CAROLLA'S TIRE PRESSURE LIGHT WENT OFF THE NEXT MORNING!!!!! The light keeps turning on and off keep in mind I haven't even driven it for more than 5 miles! At this point I'm not sure if it's the sensor or the tire but with my experience I no longer trust this location and their car "maintenance checks" I will NOT be returning to this location as I keep having issues with every car they have, and they clearly don't check the cars maintenance before giving them to customers!
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February 2024 by 405HUB
Dirty cars, requires a lot of paperwork even if you have a credit card, terrible customer service, I recommend you go to Inglewood
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February 2024 by Good Pro
dirty cars, require a lot of paperwork even if you have a credit card, no good cars, terrible service, recommend going to Inglewood
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February 2024 by Roderick Ector
Great customer service.
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February 2024 by Peter Sedin
very good service, pick up and drop off., quick and easy with a smile.
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February 2024 by Joshua Pham
DiMond, is a literally gem (Braxton too, thank you Boss). My first time renting with enterprise and they definitely made the experience great.
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February 2024 by Victoria Kano
Skip airport rental companies and come STRAIGHT here! My rental car was ready the morning after I booked it online the night prior, which is even more amazing coming from a tourist. HUGE shoutout to Eddie as he took care of all my needs and answered all questions/concerns!! Thank you so much for making my trip to the West Coast memorable and carefree!! :')
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December 2023 by Jason Linder
Jason is a real pro! He was friendly, courteous and professional. He made the experience stress free and when I returned the car he remembered me and made sure I didn’t have to wait long at all! I’d recommend this branch to my friends because of the friendly staff I always run into there, especially great people like Jason!
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December 2023 by Keith StCyr
Jason was Awesome! From the moment picking up the vehicle, to answering any concerns I may have regarding picking a vehicle. Jason was very knowledgeable and easy going.
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November 2023 by Charles Daggett
Great company. Staff were all pleasant. I was picked up and dropped off to the hotel I was staying. I thought it was a good value for the money. The car was great. I highly recommend Enterprise Rent -A-Car
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November 2023 by Ross Velardi
Have been a loyal customer for Enterprise since my early days in the military, well over 30 years. I now do business that require short notice rentals at airport FBO’s. Their FBO team is second to none and they handle On the Fly requests with excellent results.My wife and I also rent with them for our pleasure trips, and besides a few hiccups during Covid, the company has definitely returned to its standing at the top of customer service, performance and reliability.
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November 2023 by Brady Merkl
Fast and communicative team! They are willing to take the time to help you and get all your needs taken care of, while giving you more compassion then your aunt,They team is amazing!
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November 2023 by Melody S.
This is the WORST customer service EVER!!!! I spoke to Eddie and asked that I can get picked up. After waiting over an hour I called and wasn't connected because no one answered and the call was disconnected. This happened 3 times. Then a woman answered the phone at 11:07. At this point I had already waited over an hour and a half for a ride to pick me up. I told her if the urgency of needing to attend my doctors appointment. Still noting. I call again 30 minutes later, now over 2 hours of waiting and still no pickup. It took over 2.5 hours to get picked up and taken to get the vehicle. The lady in the car said she had only waited 30 minutes. WTF!!! I waited over 2.5 hours. There is NO excuse! This is horrific and I wouldn't wish this on anyone.
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September 2023 by Sara G.
Alexis was AMaZING!!! So helpful through this whole stressful process!!! Alexis had such positive energy and positive attitude! Definitely will be returning because of the experience I've had with her great customer service!
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August 2023 by Heatherella M.
Worst experience! Do not go here and risk being stolen from. I was lied to from the start of making my reservation over the phone, I was told multiple times that my total price was inclusive of additional insurance coverage. When picking up my rental that was allegedly an "upgrade" from my original car choice, they only had one compact car there with dents and cracks in the windshield. I filmed and took pictures of the car prior to getting in it. I was notified that additional coverage was not included in the total I was given, even asking for it multiple times during the bookings nearly a week prior to pickup. I was texted by the manager asking if all was well and if I wanted to extend my rental. Due to the storms where we were, it was the safest option to extend the rental a day. I responded to the managers text and none of my texts were responded to. After not hearing back for hours I extended through the customer service number. We got back into town later than expected and I asked for a later return time on the customer service line, they told me that due to the hours at the location and it being closed on Sunday, I was instructed to return the car at the Torrance location at the same time as pick up. I was told on a recorded line that I would not be charged if I followed their instructions, I did exactly what they told me to do. This made no sense dropping off at a further distance location, when this location is open Monday. Not only was I charged for two extra days, but I did not receive my full deposit back! I tried to ask why and was given bs answers. After calls to both locations and corporate, I talked to a girl at this location and after disclosing that I'm disabled, I was treated like trash and then humiliated. She told me I needed to prove my drop off at the other location in order for them to refund only 1 fraudulent charge they stole from me. She asked me to attain the Torrance location security camera footage of me returning the car. Usually law enforcement or a subpoena is needed for something like that. It was embarrassing asking for it over the phone and them even telling me that them asking me to do that is wrong and unlike what I was told, was not a normal procedure that's asked of customers. Completely unprofessional and I can't even dispute this with my bank due to them seeing the partial deposit refund from Enterprise! It's been 3 weeks of dealing with Enterprise and even their "escalation" and "legal" departments. I'm a student who saved for so long to take this trip and this cost me unforeseen costs that prevented me in paying for my class program that is required. I had to drop my class at nearly end of semester because I had no way of paying. At this point my rental contract was clearly fraudulent and they violated their own terms according to the legal advice I've gotten. I will take this to small claims if I'm not refunded EVERYTHING I spent! I was trying to get what they overcharged, but after all this impact on my education, physical and mental health, I want all my money back! Beware of the employees and Eddie the DM/LM who are extremely prejudice against autistic people. This whole company has gone downhill and the complaints on Twitter and the better business bureau are recent and there are thousands online. Don't waste your money here, not even their corporate departments will help you. You'll have to take this to court as