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December 2023 by Mark A.
GREAT customer service! In and out in no time! I won't go to any other place to get my oil change! Thank you again!
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November 2023 by Red 1.
I've never written a yelp review, but this place is the worst. I brought my car here for a simple oil change. The day of service they told me my brakes were fine, but when they returned my car my rear brakes were making a loud screeching sound, and they still do now. Javier at the front desk was rude and tried to act like I was trying to get free service by asking them to fix the brakes that they damaged. He's scum. They refused to fix their mistake. I'll never use any pep boys in L.A. County again thanks to these crooks. If you go in for low cost service like an oil change they'll intentionally damage your car to get you to pay more for additional services. This location should be shut down. Do NOT take you car here.
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November 2023 by Jessica McGrath
Fast and professional service. I got a puncture that morning that required a replacement tire. They were able to squeeze me in so my car was ready by the end of my work day for be commute home. Great customer service and making it all happen quickly.
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November 2023 by Vitus
These guys are doing a good job. My first instinct when I was searching to fix my wheel issue and saw pepboys n google search result , I immediately was convinced they will fix it. Behold they did fix it perfectly. My first time going there and will definitely continue with this company.
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November 2023 by Rushdi Cader
Lawndale location less busy than other areas and quick in and out diagnosis of the problem. Had a loud clunk with turning. Identified a bad left control arm. Did not use them for repair, but they were quick to identify the problem.
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August 2023 by Linda Williams
We called to confirm a wheel alignment could be done. They replied yes, gave us an appointment and link. On the day of the appointment, we arrived late but they still got our car in the service bay within a few minutes. The link allowed us to see the progression of work done. We opted to wait while the service was being done and were asked if we wanted to watch television while we waited. The waiting room was clean. The service was completed before the quoted time and the car drives great.
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August 2023 by Jonathan J Kim
With reservation, it was easy for Full Synthetic oil changes with full inspection paper and also 25% dis. coupon. AS well I requested tires quotes with dis. ones. Wish to do it for next time.
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August 2023 by MattKilroy forTreasurer
Needed some special consideration as I was getting my rims powder coated so I needed the tires removed and then new tires put back on a week later. They were more than happy to accommodate the special request without charging me extra.
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August 2023 by Francisco Campos
By this means I want to give notice that I had an appointment this day at 5.30 pm due to a puncture in the tire that has a problem with an air outlet. repaired and they cannot repair for the 2nd time in the end what they wanted was to cancel the appointment because either they don't want to work they are tired or they don't feel like it very bad impression honestly what a shame I read good comments but I have had bad luck
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August 2023 by Samantha Ramirez
This Pep Boys saw me super last minute for an oil change a half hour before closing. Really nice staff and quick oil change. Would definitely go back!
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August 2023 by Veronica C.
I made an appointment to have my car serviced a week in advance. I took time out of my day because scheduled maintenance sometimes takes time. I got there on time for my appointment and was told that the technician had called in. I understand that things happen, but the courteous thing to do for clients is to give them a call before they waste their time driving in. I will not be using that place again!
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July 2023 by Debbie McIntire
Great service, kept me informed thru out the service with text and pictures. Even called to tell me my rear brakes should be replaced. Got 4 new tires and rear brakes, will go back to them again!
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July 2023 by Maria Rodriguez
This was my first time choosing Pep-boys to service my vehicle. This location has no customer parking. Employees don’t acknowledge their customers. I felt that they had enough work. So I drove away. Worst experience hope they get better with their customer care.
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July 2023 by Matthew P.
I was mulling over writing this review because I like to stay positive with the content I put out there, however this is an important experience that needs to be shared. This past Saturday (July 1st) I took my car to Pep Boys for a routine oil change, tire rotation and vehicle inspection. Was there for about an hour and an half before service was completed. I paid and left and headed home. Later that same day I was driving to a work gathering and suddenly in the middle of the 405 freeway my engine lost all power leaving me almost stranded. Thankfully because I have a hybrid, I was able to use battery power to get from the middle of the free way and off onto the shoulder. Thankfully no one got hurt. I called for a tow truck (thanks AAA) and they got to me in 15 minutes. Upon inspection it was determined that I could have a faulty O-ring from my oil change service. Fast forward to Monday, July 3rd and I had to have my vehicle towed again to Pep Boys (was closed on Sunday). I explained the situation and even had an appointment for 8am to get the vehicle looked at. There was no empathy shown in my situation and was told I needed to wait almost an hour for a technician to arrive for work considering one should of been there since the doors opened. They took care of fixing the issue, confirming a faulty O-ring was the reason for oil loss. Once again no empathy, no understanding, no simply asking if I'm okay considering the situation. After this experience, I have no plans to return to have my vehicles serviced by this facility or any other Pep Boys location. Hopefully their service will change in the future, but they certainly have lost my business.
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June 2023 by VINCENT BERRY
Yes, the service was phenomenal and Maria explained all what was wrong with my car thoroughly and was very patient with me. Definitely will bring my car back here.
