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March 2024 by Gladys Dufrane
Patrick was great the day that I dropped off my packages. However that's where the good service ends. My package has been lost!!!!! And I have been trying to make contact with the postal service ever since and no one will answer the phone. The tracking number shows that it is still in the LA sorting depo. And no one will make contact with me to tell me what to do next
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February 2024 by Mimi Kim Jamil
Came here to renew passports. HUGE shout out to ARAYA ???! Went above and beyond to take care of us! THANK YOU!!!
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February 2024 by Karla Zurbrugg
If I could give this office 0 stars, I would. I scheduled a passport appt in December and when I showed up on Jan. 5th, the person had called out. I received no prior notification, so when my husband and I showed up for my child's passport, no one was able to help and no apology was given other than "people don't show up to work sometimes". I rescheduled for today, I showed up at 2:43pm for a 2:45pm appt. Then when they finally helped me, they claimed I wasn't there on time and therefore couldn't help me. The family ahead of me was 30 minutes late for their 2:15 appointment, literally at the same time I showed up for mine. The representative at the window then asked why I didn't come up to the window at my time...I then proceeded to tell her everything that had been happening while I was patiently waiting and had checked in at my arrival, to be told to wait on the side while they helped the 2 people ahead of me. I was STANDING there the entire time, yet the passport lady chose to spend her time printing out a sheet to prove to me that I wasn't on her list, even though I had a confirmation email and number to show her. Both agents were extremely unhelpful ,rude, and truly don't care about being helpful. The rep even said she had to go home at 3, so she couldn't help me.BOOK YOUR APPOINTMENTS SOMEWHERE ELSE. This place is a mess. They couldn't even give me the name of the manager or who was in charge. I think they honestly don't know and our complaints wouldn't make a difference to their quality of service.
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January 2024 by Miss “Gigi” Grant
This post office has been in severe decline for years. It’s filthy inside, messy and unorganized, the staff I have encountered lately , their general answers to the most simplest inquiries are “I don’t know you will have to talk to my supervisor” but don’t know the supervisor’s name. Lastly and the most important they always “lose” or do not deliver packages. Mail will be scanned delivered and NEVER show up. Recently a package was scanned delivered - I have yet to get it! It’s ongoing and frustrating how poorly managed this site is. I have reached out repeatedly about my package and no one has responded. A pathetic situation.
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December 2023 by K J
The 5 stars are for Eryea! She is always friendly and very helpful. I truly appreciate the great customer service that she provides, she definitely deserves a promotion. I am a long time customer and have had a po box at this location for MANY years. I can agree that the customer service at this location has changed. However, every interaction with Eryea has been great.
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December 2023 by Bonnie Kelly
Wow after reading a few posted I'm surprised. The clerk #17 was helpful and friendly. The clerk # 5 is very efficient and has even corrected my mistakes.
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December 2023 by Dil pickle
Had an appointment today at 11:45am, the lady with the crooked bangs automatically says “they called you yesterday to come in yesterday, there’s no appointment today!” Mind you I had no miss call whatsoever. She later states “well the send you an email or whatever you but on the appointment” had NO EMAIL regarding on rescheduling! She was so quick to dismiss me and would send us some where else. Super rude and unpleasant to look at.
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October 2023 by Daniela Haglund
Moved to this city about three months back. Even did change of address, bought a new mail box from Amazon, because it is a brand new house and followed all requirements, it wasn’t enough for Post Master of Zip-code 90260. Few weeks latter went to ask mail is not coming he said that you need to move the mailbox in front of a house that don’t belong to me. Beside every house on this neighborhood have their boxes in front of their own house. After, post master told me, that I will let you know where to put it. Waited one more month and finally called and spoke with him and asked why am I not getting the mail still??!! I went to get the mail where they have collected and not notified, he showed a picture where to put the mail box. It was a retaining wall belongs to the neighbor.I asked the neighbor and do to his kindness, my neighbor agreed to it.About three months later I sent to them a picture of a new place, where Post Master suggested and I asked him that the bills are late for about two months do to his behavior. Instead of apologizing I got a sarcastically voice: “You will”.Anyone who is reading this post: Have you ever heard anything like it?Beside there is no mailbox around the neighborhood. No place for outgoing mail. Only inside the post office on their working hours.Very disappointed citizen of this city.
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September 2023 by Carlos Cabezas
Terrible serviceI recommend going to Joes Postal Center instead they do everything for you at a affordable price
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August 2023 by BRANDON FLOWERS
The gentleman today was very rude and didn’t want to assist me. I ask them to send my packages first class or cheapest possible. It was about 30 small envelopes with different weights. However, he was so lazy that he told Me that he’ll weigh one and give me the stamps for all of them because they were short staffed. No other location has an issue doing this for me and they were short staffed as well. I left and will never go back. The service provided left a bad taste for me.
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August 2023 by Mickey Z.
My husband took our 20 year old grandson to the Lawndale Post Office to get his passport. My husband said the lady who helped them was so-oooo nice and helpful, explained everything to our grandson, highlighted information for him so he could check on it and they were out of there in twenty minutes. THANK YOU SO MUCH!!!PS. He had been going inside to the one in RB and never got any help from the people there and could never get an appointment online. Lawndale PO appointment was next day online.
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April 2023 by Hulnara Vartanian
The worst service, rude clerks, no one is ever happy there. Recently had to deal with a supervisor to inquire where is my package after sending it out 6 weeks ago with express priority mail to be delivered in 3-5 days. He was so rude, told me “google it”, closed the window on me, and refused to say his name! Wow! It was an older asian gentleman. Although its closest location to my home, im gonna drive 10 min to Manhattan Beach from now on. Such a terrible place!
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March 2023 by Pedro Sauceda Jr
People are being too harsh. The worst part about this post office is the parking but the staff is great, thank you Mary!
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March 2023 by Praise the Sun
This PO used to be great, but recently it has taken a bad turn. Never had I had packages lost and recently I had 2 that were given to the wrong person. Lines are also too long for the wait. What a shame.
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March 2023 by JJ Snchz
The cant seem to get their job right. They are issued keys to open mail boxes.. instead they put the mail in the parcel "OPEN" boxes below. Numerous calls and speaking with supervisor-Mrs Robinson (RUDE)... Managers do not call you back. The same bad delivery keeps happening. Who is running that station?
