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August 2025 by Stock TV
avoid this place, they do not good service plus they do overcharge for no reason
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October 2024 by Kendra V
Guy at the desk was rude and insulting when I picked up the truck, then overcharged for gas at the door and because they had a faulty sensor. Same guy refused to actively help resolve the situation and told me I'd have to try texting his boss to get my refund, though the number he gave had no voicemail or ability to leave messages. The mgr has 0 care to take care of this in a timely fashion, no other qualified person on site to handle it, and no urgency in actually handling customer complaints. Will not go back, def will do the opposite of recommend these folks to others. In fact I will go out of my way to use someone other than uhaul for the rest of my moves of this doesn't get resolved.
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August 2023 by Patricia Summerland
He took really good care of us! Easy and friendly Customer Service and during a stressful experience as moving you want it as easy as possible. I definitely recommend this uhaul dealer. Off to Arizona Thank you joe 5 Star
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December 2021 by Ariel G.
In my opinion: Joe is a person of very low moral character. He quoted a one way rental for around $60-70, then when we arrived, he mumbled that was just a quote, the actual price is $94 (1st red flag). He then lied about the gas level by 1/4. When I confronted him about it, he said "oh don't worry about it" and supposedly corrected it on the form and then initialed it. Little to my surprise when I arrived at the destination, he still lied about the correct level. I ended up having to pay extra on gas because the receiving branch didn't care (2nd red flag). Finally, he stated that the one way rental didn't charge for extra miles, and the receiving branch said nope, and then pointed at the fine print. Joe said it would be $120 total out the door, I ended up having to pay extra for the few extra miles it was over. All in all, I went from a $65 quote, to about $127.45 plus $12 extra to fill the gas tank to the lie he wrote. Do yourself a favor, avoid doing business with Joe or this location. In my opinion, he's got very questionable moral character and is very sneaky. If you do business here, make sure you double check everything, their policy is basically to try to see how they can take advantage of everything. He dared say oh the gas level will adjust itself when the truck is leveled, that it was inclined, etc. I could go on and on, but the bottom line is so business at your own risk. I didn't want to be judgmental, but I should've trusted my gut feeling. Either way I was stuck with few choices in the end.
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August 2021 by Anna McDonald
REVIEW your receipt because it will definitely change when you pay. Rude manner and incompetent owner who does not know how to run a customer-service type of business....sad because he rules the Mountain Community!!!
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August 2021 by Mr & Mrs P
Joe is a liar ,he booked us a 26ft moving truck to pick up today july 29 to find out that he somehow canceled the order or he gave it away to someone else, either way we are now unable to find anything else anywhere and we need to move tomorrow, dont do business with this person, RUN,RUN or get screwed like us
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July 2021 by Mrs P
Joe is a liar ,he booked us a 26ft moving truck to pick up today july 29 to find out that he somehow canceled the order or he gave it away to someone else, either way we are now unable to find anything else anywhere and we need to move tomorrow, dont do business with this person, RUN,RUN or get screwed like us
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July 2021 by Mrs P.
Joe is a liar ,today July 29 ,he canceled or gave away to someone else our 26 ft moving truck that was reserved for us days just to make extra money. now we're screwed cause everyone else do not have any availability ,dont do any business with this "person" my advice RUN !!!!!!!!!!!!!
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July 2021 by IB LOCAL
Online reservation and he said he didn't get it. He was an hr late arriving then paperwork. Cpl day later we needed it again. Not in his office nor answering his phone. Tries to tell us he didn't have the vehicle we wanted, were parked right behind it so yes you do! Please hurry and get to your place of business so we can continue ours! Oh I'll be there in 45 minutes. At 1100 when he's suppose to open at 10. Very unprofessional and no cust svc skills at all. Be careful and plan ahead. Try to avoid if you can.
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April 2021 by charlette smith
The man who runs this place is awesome. He goes way beyond to help.
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January 2021 by Anna M
REVIEW your receipt because it will definitely change when you pay. Rude manner and incompetent owner who does not know how to run a customer-service type of business....sad because he rules the Mountain Community!!!
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March 2019 by J Mt
Really rude on phone and checked reviews total scam artist i guess wont be getting any of my business ever as i read in reviews over charges scams on fuel take pictures of odometer and fuel level before taking truck and when dropping off
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December 2018 by Sean Malis
Extremely rude and unprofessional. Will not do business here again. Rented a one-way Uhaul trailer to Lebec, as I have numerous times before. Was told that "I don't take trailers! You take to Bakersfield! I tried to show my contract showing drop off in Lebec, but owner would accept the contract.
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September 2018 by Paul Mobley
Good clean truck
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December 2017 by Frank Kap
You need to keep a sharp on your estimate and the actual bill. I almost got charged an extra $50 for a mistake on the estimate.
