-
May 2023 by Tony Regalmuto
Hands down the best movers in town. I have been through the ringer with other companies hiding fees and up-charging me after the fact and holding my stuff hostage if I didnt like it.... not to mention damaged goods etc. Across Town Movers was nothing like that. They gave me a great price up front and stuck too it. The guys showed up, hustled all day, were very professional, and everything showed up in perfect condition. After this last experience, I'll never use another company again. Thanks!
-
April 2023 by T. G.
Yikes... thankful that there's a new owner because some of these old reviews are rough! I recently found this company to help my sister move across San Diego. Their pricing was great and I actually spoke to the current owner who was super nice and helpful. Literally have nothing bad to say and the process was easy and straightforward... and no damaged furniture!
-
January 2023 by Michelle Hamilton Conaty
I am not one to write reviews, but I was so impressed by this moving company, I need to give them a shoutout. Having moved 15 or more times in my life I knew we needed to make the adult decision and pay for movers and also now having two babies . The cost was so reasonable and fair and worth every penny especially saving your husbands back and just the time it saved us. They were super helpful over the phone. I was nervous that things may go missing or get damaged ..just my paranoia from having lived in San Francisco but Everything was so well taken care (padded furniture in moving truck) or even how they managed carrying 1000 pound furniture upstairs ..I had to close my eyes, but the crew did not complain. Communication was great on pickup , leaving, and arrival time. It was just all soo much easier than I ever thought. Highly recommend Across Town Movers ( and no more of that pizza, beer, and pulled back muscles for friends haha)
-
September 2021 by J M.
In the military and have done over a dozen moves. Would say this was the worst moving company I've ever worked with. The folks who did the packing were unprofessional and tried to rush through the job. They used my kids artwork as packing paper. Forgot to pack a drawer and cabinet and when I told them they missed it, they acted like I was forcing them to do their job. They were too cheap to use moving labels on my furniture but instead used office labels that are terrible to peel off. A piece of furniture showed up with a huge gouge in it and it was like pulling teeth to get them to reimburse me. Would not recommend this place to anyone until they figure out how to control their quality and train their employees to be professional movers.
-
September 2021 by Flavia M.
I have so much to say about this company but I will stick to the facts. They broke my favorite frame and do not want to pay for it. They even sent an appraiser to look at it and now are claiming there is no proof the frame is double-sided glass and are telling us we will have to pretty much sue them if we want the money. Well your appraiser can tell you if it is or not, as he came to look at it. This is just ridiculous. Let's not even talk about costumer service. The woman who we are dealing with (Mary) is the worst person for the job, she needs a lot of costumer service training and email etiquette.
-
July 2021 by Me
No comment. Having a little inside knowledge, you don't want to go here.
-
June 2021 by Latoya J.
The property office on base used this company to move us. I am disappointed and disgusted with how my furniture looked when we got them on Friday. The movers showed up NOT wearing any masks. I have a medically fragile daughter which is unacceptable. After seeing the condition of my items I immediately called the office to let them know that my items were damaged. I am still waiting for an email from the manager with instructions on the next step moving forward on how to put in a claim for these damages. My husband already contacted the property office on base and we will provide them with videos and pictures. My new Samsung touch screen fridge has scratches and dents all over it. The doors were not protected with anything. They were tossed into the containers that they store them in. My sofa, dining room set all look like they had them sitting in a dirty a** area. The chairs were not rapped with anything to protect them. The movers clearly didn't care about our items and it shows. All the parts to our beds, entertainment system, washer, and dryer were tossed into papers and placed into random boxes without ANY proper labeling. My family and are opening up boxes just to find the parts to these items. This is absolutely the WORSE packaging I have seen. It is extremely frustrating opening up boxes and things are not labeled. When I asked the guys who dropped our furniture off if they will put the beds back together because they were the ones that pulled them down, I was told they don't do that. Not even the washer and dryers were placed in their right spot nor did they hook them up. I will NOT recommend this company and I hope the military stop using them to move service members. The disrespect is real.
-
March 2021 by Gina S.
We were assigned this company for our HHG (mil move), if it weren't for the time sensitive move I would have fired them. Half of our kitchen was not packed and left behind. We are missing boxes of our belongings, our gym gear that is work over $3k is scratched, and our dry household supplies are nowhere to be found. I am DISGUSTED with the packing services. WHO PUTS DIRTY SHOES ON TOP OF CLEAN CLOTHES?! To top it all of, during a pandemic and there being no social distancing rules followed! We don't know the people from Adam, vise versa. When a rep emailed to follow up on the move and received a response in regards to our experience, never did she respond to the poor service and dissatisfaction that was expressed in my response. To conclude; this experience has pushed me to never wanting to hire a packing company again, I will pack myself.
-
August 2020 by Bill H.
I would give Across Town Movers a "Minus 10" stars if I could!!!! We moved from Carlsbad to Nevada and what a nightmare with this company. After letting the Owner and both his son's, who both work for the company know that one of there employees stole my wife's wedding ring out of her purse that was in our luggage in the master bath room. They had all the employees that worked that day take a lie detector test and one of the guys "Failed Miserably" My wife had this ring for 26 years...I talked to the owner personally and let him know we let the police know as well. We filled out all the paper work and got a case number... The owner said they would pay for the ring if the Carlsbad Police could not get the ring back!!! After a couple of months of talking to both the police as well as the owner we filed a claim with across town movers, as the owner told us to do. When he found out that his insurance company would not pay because they only cover moved goods and not some thing that was stolen by his employees he said that he would not cover the ring and to sew him if I felt the need to do that... They also arrived Two and a half hours late and as well misjudged the amount of goods we had so they had to call another truck that took an hour of lost time!!! I can only say that if you use them to move your goods and your valuables,,, " Do it at your own risk!!!!!!!!!!!!!"
-
August 2020 by Linda M.
I recently moved from San Diego to Scottsdale and contacted 3 moving companies for bids. Eric from Across Town Movers came out gave me a bid suggested using a team to move out because of the building I was in he dropped off boxes, paper and tape coached me on how to pack certain things. Game on the move out was great not so much as a scratch on the wall. The guys were super great to work with and helped ease what can be a challenging event. Fast forward delivery day it was 111 in Scottsdale and the guys arrived and in short order we were unloaded. They put the furniture back together there was absolutely no damage and again this team was so kind and thoughtful. I would highly recommend Across Town Movers for your next move. They are local and family owned.
-
April 2020 by Stephanie Goldhagen-Lopez
My first time moving and it was a great experience. I had Erik come out and do my estimate. Very professional. He knew what was needed and didn't try to over charge me. The prices were reasonable and the work was great. I will definitely call them if I have to move again and recommend them to anyone I know.
-
February 2020 by Brandy J.
Hands down the worst pack job in the 20 years my husband was in the military. Not only was one of the packers rude. Assuming I didn't understand him speaking in Spanish. Absolute racist. But I didn't say a word, just kept listening for fear they'd screw up our move. Now that we're unpacking...what a joke! There were even items packed with no labels. Stuff shoved into our deep freezer but not mentioned on the list. Then parts just everywhere for our bicycles with not a tag in sight for anything. Hopefully we have every piece. Who knows? It's been quite a scavenger hunt to find things. Pieces to our entertainment center have been found in multiple boxes. Still missing one piece. Hopefully it'll turn up. Also, we had the locking bolts to our front load washing machine in place. Simply asked them to make sure they were in good enough. When we went to hook it up, no bolts in sight. We ended up finding them packed up in a parts box. Who does that????? Here's to hoping it works! Maybe raise the bar a little on who you hire in the future.
-
September 2019 by Stephanie D.
I cannot recommend this moving company highly enough! Specifically Erik, Victor & their team. Not only were they super careful, they are amazing people! So willing to help and go the extra mile. We had a multi step moving process and they made every step of it easier. I never need to find another mover. Any of our moving needs are in excellent hands! They have such a positive attitude and keep going and going until the job is complete (with great attitudes.) They made our moving process as painless as possible and I would definitely recommend them to anyone!
-
August 2019 by Peggy B.
The best movers hands down. Daniel, David and Alejandro. So professional, so organized, so nice. Love these guys!
-
August 2019 by Talletha Lowers
This is the worst moving company in San Diego. They treat their customers like trash, the drivers are rude and disrespectful. If I could give them a no star I would. Absolutely terrible.
