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October 2023 by Karey Maxwell
It’s usually great ,, I came home yesterday after getting it washed and noticed a new dent that wasn’t there before I took it.
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September 2023 by Keo S.
I recently took my car to Lemon Grove Car Wash, enticed by the promise of their high-quality services. Somehow, I found myself upsold to their 'magical' $120 package, which boasted a combination of hand wash, machine wash, and wax. Imagine my surprise when the entire process wrapped up in less than 20 minutes.The outcome was almost comical. The attached photos show the result of this 'magical' wash: dirt in all the crevices, barely a hint that my car had even been touched by soap. It's perplexing how, when asking for their most expensive wash, they managed to convince me there was an even pricier option I "needed".For potential customers, I'd highly advise vetting the reviews before making a choice at Lemon Grove. Know what you're getting into and be wary of the upsell. You might just find that the magic they promise is more illusion than reality.
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August 2023 by POSITIVITY OUR WAY on Youtube
I walked along my usual route in Lemon Grove for exercise and came across a man at the car wash, dressed in uniform and preparing to start his day. I attempted to ask him some simple questions about their car wash process.The first question I asked was whether they wash both the outside and inside of the car. There seemed to be a language barrier, and as someone with a Mexican wife, I know that sometimes I speak too fast. So, I calmly explained and made sure the gentleman understood what I was saying. He replied, "Yes, we do inside and outside."Next, I inquired about the price. The response was, "Everything's different." I asked if they had a menu or something I could take a picture of to get an idea of the prices. He pointed me around the corner and said, "Yes, go around there."Unfortunately, when I went around the corner, there was no menu, and the doors were closed with no one around. It was a bit frustrating because if you don't want to answer questions, just say that! There's no need to give people the runaround due to discomfort with certain types of people.Despite the confusion, I'd like to highlight that everyone makes mistakes, and it's essential to learn and understand why we did what we did. I'm giving this car wash 3 stars because the gentleman, despite being uncomfortable, remained soft-spoken, which is not the usual male reaction in such situations. I applaud him for that.Let's all strive for increased awareness and understanding, and remember that communication is key in any business interaction.
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August 2023 by Joanne
They did not clean the interior of my car well. I got the second level wash and interior clean for $25. There are still plenty of marks, dirt, debris all over my dashboard and my seats (see photos).
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August 2023 by Bruce Norton
Have been going here 6 years. Over all finished product for washes not bad. Vacuuming leaves a lot to be desired. I am a senior with a corolla. Always pay for medium price wash. Two washes ago, the guy in front of me had about a 50 grand suv...the spent forever on it. Got to my corolla, 4 minutes and done! I had to finish it at home. Last time paid for a vip wash. Guess what? Got through wash, they drove it out, 4 minutes and done!!! I had to finish it again myself!!!! Save your money and get a basic car wash....after all...unless you have a vehicle that is super high priced, you will end up finishing it at home!!!! Also, one guy always tries to upsell me and tells me how bad something looks. If I want something extra I will ask!!!!!! Come on you guys....you can do better than this at your job at Lemon Grove Car Wash!!
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August 2023 by Joanne K.
They did not clean the interior of my car well. I got the second level wash and interior clean for $25. There are still plenty of marks, dirt, debris all over my dashboard and my seats (see photos).
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July 2023 by Monique Chobot
They did a good job on the outside of my car & cleaned it well. However I paid $100 and the inside wasn’t cleaned, it looked like they wiped some stuff but it was supposed to be vacuumed as well. I’m kind of sad because I paid extra and was hoping for a good job. It’s better than what it was considering my car had bad water spots and very dusty, again, great job on the outside but the inside wasn’t good.Services: Auto detailing
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July 2023 by Dj M.
I've been coming to this carwash place this past year for convenience. However, one day I took my car, a new staff made a mistake of driving the car into the car wash at a wrong angle which damage my rear driver side rims and the side body of my car. I spoke to the manager/owner, not sure but he lied to me at first that he was not the owner until I continue to insist in speaking to the owner because he was very rude and began raising his voice telling me that they are not responsible because he said that he made sure everyone is made aware that there is a chance of car damage when entering the carwash, and I was aware of the risk. I argued that I was aware and emphasize that the damage was not caused by the machine though, but a staff who was driving it in. Also mentioned that I took my car there many times without any issues. He continued to say that I can take my car there as many times as I want and there will always be that risk, again with an angry tone. I have 4 cars that I've been taking to this place for more than a year and some of the staff there already recognize and knows me. Actually one of the staff was the one who said that the guy who drove it in was new and asked me to speak to the owner. Unfortunately, the owner was very unreasonable, rude, and has no sympathy. He kept reiterating that it is there policy that they are not responsible for any damages. I think their policy should be re-evaluated since that offer no protection to customers from carelessness or negligence from any of them. They just lost me as a customer and I don't recommend using this carwash or going to this place ever again.
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July 2023 by T E
I was astonished by the lack of attention to detail when I brought in my car today. I paid for a $55 VIP package that includes a full vacuum. I also even went out of my way to mention that the vacuuming was really important. I pointed out that there were crackers in the backseat and trunk that needed to be vacuumed up. When my car was returned to me, there were still crumbs in all of the seams of the seats, as well as an entire pile of crumbs in the trunk area. When I pointed these out to the person in charge, they told me I would need to pay $40 more to have the seats fully cleaned but assured me that this would be a really quality condition etc. All I wanted was a thorough vacuum job, but I went ahead and gave them more money, trying to have a decently clean car. So I ended up paying $95 in total, and then STILL driving away with this (photo attached) in the trunk of my car! It’s so strange to me that they could leave this. We had a very nice exchange, and everyone seemed nice who worked there – that’s why I’m giving two stars. It’s just “crummy “feeling to pay that much money and still have a car that is not right. I am a mom of two little ones, and going into the holiday weekend, just really didn’t feel good wasting money like this.
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June 2023 by Paul Snay
The water jet had a massive leak and I’m sure the car wash PSI wasn’t operating at optimal levels. I just get a discount on the next wash because I didn’t get what I paid for.
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June 2023 by Sara G.
Spent $100 on what was supposed to be a deep interior cleaning. Boss told me I was getting a deal. Seats were filthy when they were done. Milk drops, sunscreen, crumbs. When I asked the boss to fix it he condescendingly told me the poor work was because I had asked if it was going to take longer than 30 minutes because if so, I was going to have to come back a little later that day. He never indicated that the time was an issue. When I pointed out that after $100 the car was still visible dirty he told me it was hard to clean the back seats because they are heated (they are not) and said "well we've got 5 guys on it now." Will not be back.
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May 2023 by Meagan T.
So bummed! I've been here many times and have a good experience. But I just left today after paying $30 + tip for a car wash and my windows are filthy. They left the marker on the windshield and my back window wasn't even wiped down - there are smudges all over it. Really disappointed
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May 2023 by Aa Cc
* This is my go to place for oil changes. Even on rainy days!The employees are always kindFair pricesThey check any other issues with car and keep a log of what they've done to your car or what needs to be doneGreat car wash servicesCan wait outside or inside lobby while car is being tended to. I have a baby and she is always content waiting or watching
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May 2023 by Iluminado
Great business run by a great family. Courteous, professional and they will bend themselves backwards to make sure you're satisfied. They don't try to upsell you at all. Their detailing package, while excelent, is a little on the expensive side, but other than that, is a great place.
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May 2023 by oscar m.
I brought my wife's car in here for a Mother's Day deep clean. They went above and beyond. The car was unrecognizable. I got huge brownie points and my wife said I can go golfing when ever I want!. Thanks LGCW!