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November 2023 by Ofelia Pena
It took me about 3 months to find the perfect vehicle after visiting about 10 dealers. I got the best deal at Honda in Lemon Grove. I got the color I wanted, all possible functions in the car and even better the monthly payment I asked for. Carolina at Honda made it happen. Thank you.
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November 2023 by Lucas James
these guys have zero integrity, the right hand does not talk to the left. I worked a deal on the phone and drove over an hour to sign the papers only to find out that they sold the car I was buying. They even confirmed my appointment on my way down but conveniently forgot to mention that they sold the car. If I could rate them with zero stars I would.
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November 2023 by Dana Neuman
John in the service department is my favorite! He inputs a pleasant vibe to this mundane task and I always feel like he is customizing his customer service to me. He has lifted/diffused my bleak mood every time I go in, which is pretty hard to do.
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November 2023 by Janelle S.
They said I was approved for even better rate and out of nowhere they said that the bank was not going to be able to approve, I had to give back the car and was sooo embarrassed. Do yourself a favor and don't go here.
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November 2023 by Victoria I.
Super helpful initially , but come to find out they completely dropped the ball on my car paperwork. 4 months later and I'm just now getting my paperwork after calling multiple time and even going down to the dealership. Now we are behind on fees and having to pay extra money for them slacking on the job . There was no clear information given to us . We were promised with purchasing the car that we would get our second key but still haven't gotten that either .
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October 2023 by Leticia K.
From beginning to end this place was a nightmare for me. They missed a wet signature from my co-signer and racked up three payments LATE and dropped my credit immensely because of their mistake. I couldn't pay on my new car the whole time I was waiting I was assured my packet was coming. Lies! All I got was a sorry. I bring it in for service and they play games! I asked for my left drivers side mirror to be fixed and had the parts already waiting in inventory and they still didn't fix it!!!! They took an entire day and kept it OVERNIGHT just to hand me back my car with no service!!!! Who is managing this place? I can't describe how horrible this experience has been. Stay away unless you want unprofessional people "working" on your car or worse missing a fucking signature. I've tried to have a positive experience here and it's just not working. The only people who ever actually helped were Trisha and Stephanie.Incredibly HORRIBLE service!!!!Never seen anything like this in my life what company does this to their customers??? Get it together Mossy lemon grove.The saga fucking continues! These people don't listen. I told the original mechanic that I had ordered the parts through their service department AS INSTRUCTED and he only needed to call over to get them five feet from the desk area. Instead, They ordered it AGAIN today because they still weren't listening and if they had they could have simply pulled the ordered part and replaced it and saved us all time. The original mechanic is not even here today and could have helped to avoid all this confusion if they had some type of system to communicate. Apparently this is too complicated and all shortcomings are to fall on the CUSTOMER. I'm still paying almost full price for labor after this dumpster fire visit. The good news is they're finally putting 2+2 together and are actually getting it done three hours after all of this. I'm baffled... I don't know who to thank first for this treasure. I'm literally not coming back here.
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October 2023 by Lawrenz F.
Do NOT go here, they will rip you off! Go to the Honda dealership in CONVOY instead. They will offer you a better deal and they will work with you instead of being aggravating.
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October 2023 by Neal H.
This place is a bunch of crooks that will steal from you take your keys and refuse to give them back. They all think they are a bunch of bad asses. Don't shop here. Cv Honda is a better dealAnd way more professional
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September 2023 by Trang Van
after go many dealerships, last think stop we’re come here , I got nice car, Steve M he so friendly staff, experience 10/10 I will recommend everyone thank you so much
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August 2023 by Indira
This was my first time purchasing a vehicle from the dealership, however my salesman Alex Peña, made it such an amazing and memorable experience. These are not your typical pushy salesman that you see, they want to get you the car you are most comfortable and happy with. Alex spent hours with me just browsing cars, and test driving them making sure I was getting the right vehicle because he understood it was my first big purchase. All the team members helped out including Michael, who helped me out tremendously alongside Alex Peña. They gave me a nice and clean car and made sure I was aware of everything I was getting and were also very clear with the paperwork. For this being my very first dealership experience, Mossy Honda of Lemon Grove made it very exciting.
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August 2023 by Indira M.
This was my first time purchasing a vehicle from the dealership, however my salesman Alex Peña, made it such an amazing and memorable experience. These are not your typical pushy salesman that you see, they want to get you the car you are most comfortable and happy with. Alex spent hours with me just browsing cars, and test driving them making sure I was getting the right vehicle because he understood it was my first big purchase. All the team members helped out including Michael, who helped me out tremendously alongside Alex Peña. They gave me a nice and clean car and made sure I was aware of everything I was getting and were also very clear with the paperwork. For this being my very first dealership experience, Mossy Honda of Lemon Grove made it very exciting.
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August 2023 by Darlene Guzzello
Eduardo in the Special Financing is an exceptional and knowledgeable staff member. He found a great deal for my specific case and I got the car I wanted. The process was easy and painless. He is super helpful and takes the time with the deal. I appreciate the assistance and awesome car!! Honda of Lemon Grove I would recommend to everyone!
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August 2023 by Albert M.
The wife and I purchased a used vehicle, 2014 GMC Sierra,from here and do not recommend.During the test drive we noticed the A/C was not blowing cold. The sales person, Evan, assured us they would fix the issue. While negotiating the sale, Michael the sales manager promised to write an "I Owe You" note to fix the A/C. The financial Manager, Alberto, was not aware of this and had to verify what we were requesting in writing. Here is where I believe they do there shady business. On the note he wrote, "Check A/C". My mistake was trusting these people. The Service department advisor, Jaime, kept telling me the car was sold "As Is". And all that was covered was an A/C check. After talking to Michael the sales Manager, Mossy proceded to "fix" the issue by saying a shredder valve was leaking. The replaced the valve and refilled the A/C and told us it was fixed. Three weeks later the A/C is blowing hot again and I was forced to call Michael and let him know the issue was still present. As expected he promised to fix it. I was with my family in the road so I stopped by an Autozone and refilled the A/C because its summer and too hot not to have A/C. Here is the 1 star problem. Service department, Jaime, wants to wash his hands saying they already fixed the A/C. The say now its leaking from the Condenser and I have to pay for that. After trying to explain to these people that the issue is the same, they send the sales person, Evan to speak with me. He keeps telling me they lost money on this deal like if thats my problem. The car is still in the shop and the want me to pay a 200 charge for an A/C check. *Be Careful * This place is not what it looks like
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July 2023 by Elisabete Pinto
Great experience, friendly staff. Istvan went out of his way to get us exactly what we wanted. If you a looking for new car, Mossy Honda Lemon Grove is the right place for you. Recommended!
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July 2023 by Alexis
I was really looking for a car and I decided to show up out of the blue. I was helped quickly by saleswoman, Alejandra and she worked with us really well. Took into account my needs and wants and with help for some of her co workers, we were able to work out a deal that worked for me. We also stayed late on this deal so extra brownie points. Appreciate the want to help, you sure did.
