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January 2024 by Timothy summers
Crystal was helpful and knowledgeable I'm grateful for her experience in this tough Time for me.
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December 2023 by Glen Wade
Wow! What a great experience. Natasha and Jenny were fantastic. They both provided exceptional customer service and care. Move in was super easy, fast, and convenient.
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December 2023 by Olumide Ogundeji
Natasha made me feel comfortable and was very professional. This was my first time renting a unit and she explained everything clearly. Thank you so much!
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December 2023 by vanessa cooper
Went in one evening and was helped by Demme . She was welcoming and friendly , great personality . The store was nicely clean and organized . And she assisted me in a timely manner
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November 2023 by Matt Smith
Jenny the manager is super friendly and super helpful!!!!!! I love to talk to her and she always asks me how my day is going! Joe is super awesome too and he loves to talk to me about my hobbies we relate together! Great team! Also the price is super reasonable and you get the 1st month for 1 buck!
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November 2023 by Terrionna Tanner
Jenny was very helpful and went out of her way to make sure that I got the right storage and the closest one to move all the items I had definitely best customer service
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November 2023 by Robert Miller
Multiple people reported missing items, 'cameras will be checked' is the common response. There's even 'a detective on the case', yet stuff continues to go missing. We had issues opening our lock, workers had to cut the lock and had to check the items ourselves, everything was a mess. Nobody working here let us know anything. Would never recommend. 10/30/23
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November 2023 by Nayeli Woolrich
Jenny is super helpful and I have nothing but good things to say about this place . Second time renting and it’s always been pleasant and fast . Thanks so much
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November 2023 by Ariana F.
First to start off I thought his storage would be clean and positive environment but it's the total opposite. On the 31st of October my storage unit had got broken into as well as many others in the beginning of October which I overheard from Jenny who works front desk. They won't call you unless your effected which is very unfair and unprofessional, they do not care about your stuff if it's the next unit to be broken into. On the first early morning I had went down to office and this is when I also heard them speaking to another gentlemen regarding his unit also getting broken into and then about the other incidents as well. I ended up renting a a U-Haul to get all my belongings out immediately that morning which was whatever left that had not been stolen. My husband had to come on his lunch break to assist with the lifting and we were in a time crunch moving quickly as possible. I had filed a police report at that point and was told I'd get a call back within 24 hours. No call. Called again and was told I would receive a call (Jenny answered) still nothing and was told it's 24 hours after police report was filed but still nothing. I then called again and spoke to a gentleman yesterday 11/06 and was told I'd receive a call back that day because if not I was going to take another route. Completely ridiculous that they tell you they will call and then don't reach out. I now called today and was told they called yesterday but the phone just rang? No voicemail. All lies. The people that work here are all full of bullshit and will tell you what you wanna hear and act all professional when you first go to rent. All fake front. The day we were moving very quickly our stuff out the owner Rob was there and tried to stop us from what we were doing while leaving but with the time crunch there was no time to talk, my husband had to get back to work. We told him we will talk to him later that day and if he can call us that would work better. He said okay he would reach out to us & still didn't receive a call at that point. All I'm trying to do is get my bill resolved being that I moved out on the first, my storage got broken into and I also seen roaches as I was leaving the storage. There has been some other issues previously with this As my husband was wearing his army shorts they had asked him if he even had a storage unit there which makes no sense of why they would question him. They previously told me on the 1st when I went in to discuss the issues that how can anyone possibly randomly get in and they said everyone that's here has a code BULLSHIT lies again. I see homeless tweakers coming in and out left and right without a code and multiple people letting others in. It's totally unprotected and anyone can enter. I previously rented with extra space storage in santee and it's worth the extra drive and time. They would never let anyone random on property let alone a bunch of tweakers hang around there parking lot.I am now on day 7 and still no call, I had to call office and let them know I'm going to pursue another route for them to finally give me Robs number and he's a joke of a manager/owner whatever he is. Unprofessional the way he talks, the way he handles the situation, let alone promise a call and never receive it. He spoke to me carelessly and basically told me he doesn't know if there is anything he can do and also told me basically with me trying to reach out multiple times that we should of talked to him that day on HIS TIME. Not understanding that we also have things to do and moving out was not the planned. Promising someone you would call to handle and then not following through shows a lot about your character. I work customer service and this is not how you treat/manage customers. The whole storage unit including owner/manager is a shit show. I would definitely not recommend and I will be making sure to spread the word to never rent from a thief storage. The week before one of the storage employees was scoping inside of my unit instead
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October 2023 by Gloria Mongenyip
Very Good customer service by Jenny! Everything here is great and Jenny speaks Spanish and that is very helpful! Excellent
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October 2023 by Reyna Galindo
Great customer service. Very good place. Jenny is very nice and very very helpful. Every place needs a person like her! Thank you!
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September 2023 by Corey Moore
Joe from Public Storage was a huge help as well as super friendly. He is always well knowledgeable and what to help 10/10.
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September 2023 by Naa-Anorkor O.
Public storage was right on time when I needed them. Easy, convenient and the price was right. The unit was the perfect size for what I needed to store and the place is nice and clean. Service was 5op quality from the customer service representatives to the office staff..I recommend them 100 percent.
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September 2023 by Anna Loves2Sing
Joe was amazing and quick with the services provided. He explained everything to me and answered all questions I have. Thanks Joe! Definitely recommend using this place for your storing needs.
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September 2023 by Cee Gould BA
Chantil was so kind and helpful getting me into my storage unit today! Great vibes here and I love that I can access my space until 9!
