-
January 2024 by Joseph Ortiz
Not impressed with the customer service. These ppl don’t care and don’t wanna help - they’re just there for their check.
-
November 2023 by K B
We made an order for a big project and needed more pavers in the same color. RCP sent us the wrong color, but when we called asking about it, they reassured us it was a natural variation in the stone and that it was the same. Landscapers set the pavers and then it's crystal clear that they are a completely different color. We call back and they tell us it's our fault and refuse to refund. We are forced to buy a new set of pavers from them as no one else sells the ones we need PLUS pay the landscaper for the work of ripping out the incorrect ones and setting the correct color.All in all, $3600 out of our pocket for RCP's mistake. And they never even apologized.
-
November 2023 by Kavita B.
We made a large order for a big project and needed more pavers in the same color. RCP sent us the wrong color, but when we called asking about it, they reassured us it was a natural variation in the stone and that it was the same. Landscapers set the pavers and then it's crystal clear that they are a completely different color. We call back and they tell us it's our fault and refuse to refund. We are forced to buy a new set of pavers from them as no one else sells the ones we need PLUS pay the landscaper for the work of ripping out the incorrect ones and setting the correct color. All in all, $3600 out of our pocket for RCP's mistake. And they never even apologized.
-
October 2023 by Kurt C.
Excellent selection of hardscape with great customer service! Friendly staff that stands by their products.
-
October 2023 by James Harnsberger
great value and customer
-
September 2023 by N G.
I had the displeasure of visiting this place in lemon grove,walked in the door...looked like about 6 people working.not one of them looked up to greet me,they were on pc,mobile phones..i just stood there,then a women says(while still looking at pc screen!!)..how can i help you!!I asked about a certain stone,she ummd and arghed then said we dont sell that,i said well its on your website,so i said the whole name,asian guy worker looked up from mobile phone..said we do but we'd have to special order it(went back on mobile phone!)I asked the women do you have samples of other stone..she pointed an said yeah um walk around back,at back go round there..and pointed!!that was it!!!truly appalling!!no customer service..and all getting paid!!what a world....
-
August 2023 by Kimberly E.
After reading all the reviews, I was skeptical of going to RCP in Lemon Grove, but I took a chance. Melina helped me immediately, no wait. She gave me great suggestions and was super helpful and nice to work with. The 2 yards of river rock I purchased will be delivered tomorrow! Thank you Melina!!!!
-
August 2023 by Theresa Marshall
The staff both in the yard area and in the sales office is always helpful and professional. I always look forward to going there.
-
July 2023 by Dav!d Berg
Great selection of hardscape construction supplies and tools. But they need a better system in the very busy loading yard. I pulled up in my truck with my receipt, three other customers showed up on foot after I parked but they got service before I did. It was only when I decided to get out of my truck and wave my receipt in the air that anyone noticed me.
-
July 2023 by Ed Flores
Good price great service and lots to look at for great ideas for around your home
-
July 2023 by mike mtz
Good place to buy stuff for your construction
-
April 2023 by A. Maynette
Nice guys, great Customer service.
-
April 2023 by Phil Smerdon
Great people always so helpful and nice
-
March 2023 by Donald R.
Highly recommend this rock & brick locationAll those people there very helpful. They even measure for more accuracy of your project
-
March 2023 by Juan Becerril
Recently purchased an $1,800 outdoor fireplace kit. It was back ordered and had to wait about 6 weeks for availability. When it arrived, I hired a crew to install it. Should have been an easy two day install: however RCP screwed up my order and gave me a mismatching kit. After several trips back to RCP to figure out why so many pieces were missing, and them scrutinizing my foreman saying he was doing it wrong: RCP realized the instructions (which lacks an inventory of pieces) was for a different kit. They did provide the missing pieces but no apology or compensation for the lost time with the crew. Fireplace looks great but a very unpleasant customer experience with RCP!
