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February 2024 by Jay Huerta
This U-Haul location is my favorite in San Diego so far. I rented a U-Haul pick up truck to transport the furniture and found it to be a wonderful experience. The team was very professional, helpful and made the process a breeze. They treat you with the same respect you show them. I really enjoyed this location and have used their services in 2022 & now in 2024. Great experience both times!
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November 2023 by Nicholas Wallace
Used the U-Haul website to book my move this weekend. I used choose location based on need and availability. I received a phone call telling me that I booked the wrong location and that location does not carry that size. The website allowed me to book their truck. The gentleman on the phone was unhelpful, and rude. All I wanted was a simple sorry the website allowed that lets make this better I look forward to seeing you on Saturday. Unfortunately that was not that case and the employee decided to blame the customer for their booking issues.
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November 2023 by Manny Sayavong
I probably won’t recommend this UHaul location because I felt ripped off. Hoodwinked about gas refill, and swindled by the sales rep. I rented a $19.95 truck and total cost was (With hidden fees and taxes included) total cost $149.00 felt Overcharged for milage. In addition I filled the tank up $38.00 extra before drop off. Everything was vague and gave off the vibe of “money only” and not integrity. Ppl are going thru things stressful moving time. No compassion. Bad customer experience for me.
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November 2023 by Kristin Cruz
Pulled up last night at 6:30 pm with my boyfriend to get our propane tank filled. Guy working last night said that they stop filling propane tanks when it "gets dark outside" then he proceeded to walk out of the U-haul store and into Keg n Bottle liquor. Online states U-haul closes at 7:00 pm. It was hugely disappointing that U-haul doesn't honor business hours and employees are denying service without valid reason. U-haul doesn't have any signs or notices that say they stop filling tanks when "it gets dark outside" so hearing that as his reason was quite questionable.
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September 2023 by Jose Olivo
From the moment I said hi, I was greeted with a big warm and friendly smile from Johnathan. I felt like I was the only customer there, even though there were 3 other customers there to drop off vehicles. He explained everything and even helped me change my reserved truck with a cargo van instead. He definitely had my interest in mind. This is why I will recommend and comeback again.
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September 2023 by Raquel Fernandez, Coronado Realtor
Rent from a different location. Very rude ladies checking in and out. They are short tempered and annoyed by everything. Provided wrong parking placement. Hick ups at pick up due to gas taken from trucks by thieves. Not recommended.
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July 2023 by dana adair
(7/22/23)The 2 ladies at the counter wasn’t friendly. A little bit rude. I was given the wrong space letter to the pick up spot, so I had to walk around to find it. The front of the truck was extremely dirty. Dead bugs all over it, However; The inside was clean.The gentleman that assisted me with my return was very kind, nice and friendly!
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July 2023 by Hanna Bederson Homes
We were in search of a location to fill the propane tank for our RV. They staff was quick to answer the phone and told us exactly where to pull in.Jeremiah was not only helpful, but had this wealth of knowledge about the propane system. He was quick, efficient and helped ensure that we could pull our 36 foot rig in and out easily. He showed true leadership and we now know that this is by far the best location off the 94 freeway for Uhaul and propane service.Thanks Jeremiah!!
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July 2023 by Monique Faux
The GM Robin was amazingly calm in sea of stressed out people who are all trying to move! No shows, cancelations and couples fighting! Kudos!
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May 2023 by MJ Long
Happy with service every staff member provided. A special thanks to Cynthia….I did the uhaul to storage rental. Everything was explained so well, I had no problem doing with no help. Well, the only help I got was from my friends who helped me move my things.Same thing with check out. I dropped the truck, no questions ask!Thank you ?
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February 2023 by EllisCK Enterprises
Thank you so much for your assistance today...As today was "We All Count Homeless" today in San Diego...We came across a homeless couple that was given 4 hours notice to leave or everything gone after my assessment I decided to contact Uhaul explained the situation they were so very gracious so again Thank you from my heart...Many saw me out today which included a few staff members from the City of Lemon Grove that could not believe what I did as other outreach organizations are doing their best to get them housing but we all know how difficult that is at this present time with policy changes The show of humanity today from everyone simply amazing so very grateful Uhaul your honored todayCassandra Ellis-HaynesCEOEllisCK Enterprises LLC
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January 2023 by Amy M.
This is the second horrible experience with this uhaul. 1st one was when my daughter had a box/cube delivered from Montana, they were telling us they didn't have it for a week after it should have been there, then when they told is it was there we went to pick it up and they couldn't find the keys then they didn't have a person who could drive the forklift, it was literally a fiasco. Now today I had a truck reserved for 9am. Get there at 8:45, find out they locked the keys for our truck in another truck they can't get into, 9:45 they call for assistance, I left and pucked up a truck 6 miles away and online telling me I can't cancel because they are working on it. Lol see if I get charged, oh and it's 10:48 and sitll no call from Robin Garcia, place is not well ran.
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January 2023 by Abby E.
Worst business I have ever worked with since I've been alive. I make reservations days even months in advance and they still can't have it ready in time? Today I rented a truck and when I went there to get it at my allotted time (9am) they accidentally locked the keys in another truck?? Then when we ask for another truck they don't have any one ways or if we get a truck and drive it back we DO NOT get a discount for their mistake. Absolutely carelessness by the owner and has no remorse for his mistakes. All morning he's been "helping" us by just blaming his workers and making excuse after excuse. Hopefully I'll never have to use uhual after today, but I especially will never be going to the one in lemon grove.
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November 2022 by Alexander Klatt
Don't use this service.The slow minded worker gave our reserved unit away. Gave us a upper unit, literally a unit on top of another unit. Very nice for moving full size furniture. Then offer to rent is a ground floor one, when we filled it up. No consideration, no discount for their mistake. The people here don't care and the customer suffers. I would trust my thing to a family of racoons over this dump.
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November 2022 by Allie King
Rented U-pods, came the day we reserved to load them, and they said we couldn't load them even though we had receipts saying the reservation was for that day. They had two people on duty and the manager is the only one fork lift certified and he wasn't there. The workers called him saying we had a reservation for that day and he threatened the workers saying he'd terminate them if they moved the boxes so we could load our things, but the manager refused to come in to do his job since he was the only one with that certification. He said our boxes weren't ready to be loaded but it sounds like he just didn't want to do his job. Ridiculous. Seems like they need to hire a new manager, doesn't look like I'm the only one complaining about him.
