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November 2023 by Jesse Kruthoff
Brianna was great! She listened to what we were looking for, gave recommendations on the "feel", and zero pressure. Great experience and ended up with a great Black Friday Sale. Thank You Brianna!
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November 2023 by GREGORY FRERICHS
Eric was very professional let us try a ton of different beds to find the one that suited us the best top notch sales thank you
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November 2023 by Teri Broleman
Eric was very knowledgeable. He was especially helpful in finding us the correct bed for some medical issues we have. We had many questions, and he was able to answer them all. I recommend him to anyone that is looking for a new mattress.
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October 2023 by Kathleen Ward
KD was terrific!!! She’s very knowledgeable about the company’s products. She listened to my concerns, gave me all the time I needed to decide on what I wanted, and did not “push” me toward the most expensive items. The delivery date was perfect—I had expected to have to wait much longer. I would definitely shop there again.
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October 2023 by Ron Stoker
Store manager Madison at the Lincoln store was terrific! She went above and beyond! The delivery crew was great also. They arrived in their estimated time slot and took care of everything. We are very satisfied with our experience.
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August 2023 by Shannon Walker
Brianna was attentive, detailed, thorough and friendly through the entire sales process. She helped me find what I needed for my father quickly and efficiently with all the right questions, and set up shipping and explained delivery well. Thank you!
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July 2023 by Greyson Killgore
Wow!! Madisen was the BIGGEST help. Not only is she the sweetest person, but she made the process seamless and easy. I’ve been waiting to pull the trigger on getting a whole new setup and I finally did it. We are so happy! Thank you Mattress Firm and Madisen!
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July 2023 by Jim Bruce
Outstanding customer service!! Eric and Madisen both provided and exceptional level of kindness, product knowledge and customer care. Thank you for the positive experience.
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June 2023 by Kathleen Milo
Quick response to our call for service. Team arrived on time the next day and were efficient and professional. Always find Mattress Firm to be helpful, professional and responsive. All around a great experience! Thank you!
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June 2023 by Loren Gandy
Just recently moved and have been needing to get a new box/mattress but have been dreading going to a mattress store. Swung by impulsively today on my way home from work and got lucky enough to have Eric greet me when I walked in. I truly cannot say enough good things about Eric, he took a process I was dreading and made it painless, quick and cost efficient. Eric listened to my needs and found product that met those needs, he didn’t try to oversell me. I would definitely suggest asking for Eric next time you visit the store!
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June 2023 by Bill Feeley
Eric was excellent! We were there on two occasions Eric answered all our questions. I cannot imagine a better salesperson for your products. We bought at your store as a result of Eric!! We could have gone to many other places. He sold us what we wanted with no oversell but did explain many other options and features. Thanks so much
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June 2023 by Lindsey Bronner
Madisen was so incredibly friendly and helpful. She gave us the info, answered all of our questions and gave us the space we needed. Not pushy or "salesy" in the least. We were just going to look today, but she was so helpful, we decided to buy today. Incredible happiness guarantee of 4 months, so we felt no pressure in making a selection. If we don't like it, we can exchange it! Thank you for the painless purchase, Madisen!
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May 2023 by Susanna Maldonado
Madisen was extremely helpful in helping us find the perfect bed in our price range. She answered lots and lots of questions from my mother in law always with a smile on her face. She was wonderful and we'll definitely be coming back.
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April 2023 by Adam L
Madisen provided the best customer service I have ever experienced. Her skills and attitude are exceptional. She was quick with background information on product options which gave me faith that I was buying the right stuff from the right business. Do whatever it takes to keep her.
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April 2023 by Pebbles Stadley
Amazing. Friendly, knowledgeable and really gave us a better night sleep. It has been 2 weeks since their expert delivery team brought us the mattresses and I am glad I didn't hesitate. Thank you all for the great experience.
