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July 2023 by R K
The female, silver-haired phlebotomist lacks both skill and integrity. She couldn't nail a difficult stick and began to fish for a vein. My daughter was 9 and in pain, crying out. She continued to fish until I insisted she stop.Her first reaction was to blame it on the bit of movement my daughter had as she jerked in pain. It wasn't much and she couldn't get it still after 30 seconds digging around. Then, she couldn't possess any empathy and starts placing blame on my daughter. My daughter doesn't move when she has a skilled phlebotomist who can hit the vein on the first, second attempt. Do not recommend this clinic
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July 2023 by Leah Jennings
Don't go here, they close 30 minutes early and blame it on the boss.
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July 2023 by sam madison
The nurse poked around in my daughters arm, never actually finding the vein, or saying anything about having trouble. Until the point of making my daughter sick to the point of vomiting from having her poking around in her arm. Do not take your kids to this location.
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July 2023 by Dylan Bloomfield
So... Let's start off with the fact that I absolutely loathe having my blood taken because of the bad experiences I've had in the past.Even if this location is more than half an hour away from me I'll continue to come here for all of my lab work. I sat down and within no time my blood was drawn and barely felt a thing. A lot of the time I'll have a sore arm for a couple of days, but I felt nothing after a few hours.Thank you so much.
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June 2023 by Jennifer Y.
The Lab opened on time and the 2 people working there were AWESOME! My appointment wasn't until later but they took me immediately! Both workers had an extremely professional attitude and their great sense of humor made me feel at ease! The young man (a total Ninja phlebotomist) who drew my blood had a great recommendation for my youngest child who has extreme difficulty with blood draws! Nothing but positive things to say about this place
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June 2023 by Sandy J.
Excellent service by Kathy. Assisted in taking my appointment in a last-minute situation. Assisted in all avenues of care and customer service.
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May 2023 by Kate Callahan
I made an appointment at this location after reading the reviews of the other locations nearby. I am very prone to fainting and loathe getting my blood drawn as it is extremely anxiety provoking for me. I had Chris this morning and he was AMAZING! He was very confident, gentle and super reassuring that everything was going to be okay and that I was NOT going to pass out. Which I did not!!! He found my vein on the first try, talked to me during the entirety, totally distracting me from what was happening. Before I knew it, I was ready to go. If you are anything like me, I highly recommend this location (they have a bed available to lay you down if needed) and Chris even more!
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April 2023 by Mehgan M.
I had an appointment yesterday, and it was one of the most awful experiences I have ever had at a quest. I had a 7:20am appointment and was instructed to arrive at 7:10, which I did. Upon entering there was no one at the desk, and both staff were in the appointment room with a patient. The door was open, but no one came out and acknowledged us in the lobby. People started to trickle in behind me and I could tell from overhearing the conversation happening in the draw room that the computers were down. The computers being down was not their fault. However, everything that happened after 100% was the fault of the staff. After sitting there for close to 20 minutes, one of the ladies finally poked her head out and said "we have computer issues, sorry." I asked if they could at least draw my blood because I had the paper ready and I had to leave for work. I was met with some attitude, but she told me to come back and sit down. The other woman, who's name was Barbara, started looking at my paperwork and spent about another 15 minutes clicking around on the computer, saying it still wasn't working. She then proceeded to ask me my name, because she said she couldn't read it on the paper. My last name is Fallahi-Marzooni, and and I said I would spell it for her because it's long. She said "well YEAH... clearly," with some heavy attitude. I spelled my full last name out loud, and the other woman who worked there turned around and exclaimed "What the heck?? Is that even a name?" This was extremely rude and unprofessional. It made me very uncomfortable, and she said it in front of another patient. I was then asked to begin filling out/ handwriting 6 labels with my DOB and name because "she just can't handle writing that long of a name that many times." I got through about 3 labels before being told she was going to check for my veins. I rolled my sleeves up, and Barbara huffed loudly and rolled her eyes and said "OF COURSE YOU HAVE TO HAVE A TATTOO RIGHT THERE." I have a tattoo in the ditch of one of my arms, which she did not appear to be a fan of. This was also extremely rude and unprofessional. I told her she can use my other arm or my hand. The entire time I was back there she was loudly smacking on gum, which seemed like a health concern in a medical office. After about it another 20 minutes of them clicking around on computers, I ended up being passed off to the other woman for the blood draw. I will give the other woman the benefit of the doubt for the lack of communication and chalk it up to her having a bad day, as she said she had to euthanize her dog the evening before. Barbara was just plain unpleasant. What I will not excuse is making unwanted, unprofessional comments about an ethnic last name, or someone's appearance. This is inexcusable, and both of these staff should go through some type of sensitivity or inclusivity training. I will 100% not return to this location after being treated this way, and humiliated in front of other guests. Lincoln is a diverse city with people of varying races and ethnicities, and being made to feel uncomfortable because of your name is unacceptable.
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April 2023 by Aly A.
My son had an appointment for some blood work at 2:30pm we did the self check in at 2:20pm. They called us in 10 minutes the lady was very nice and attentive. She did an amazing job with my 7 year old . We were in and out pretty quickly . This is a small Quest but it gets the job done . I been here as a walk in before and I got seen fairly quickly as well ! Overall this location is quick and convenient I will be back if needed .
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March 2023 by Jabran “Jay” Khan
It's amazing how this facility (and others like it) is being run without having a receptionist present to check you in. This was my second blood work at a different Quest Medical Laboratory (the other was located in Yuba). You make an appointment online, check in on the kiosk inside, and wait to be called. You will be done within 5 minutes. Quick in and out, no waiting in line. I can't *emphasize* this enough: take a few minutes out of your busy lives and make an appointment. It makes a world of a difference. And their appointments are not even one or two months down the line. The earliest you can make it is either today or tomorrow. A lot of time slots are open in the morning and afternoons. Have a great day!
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February 2023 by Arnel E.
This lab is located near a residential neighborhood in Lincoln. They're located in the Lincoln Professional Center at suite 100. You can't see the sign when the door's open when you enter from the East side.Easy check-in via text message link, but I still did the alternative. Checked-in in via the facility's kiosk.Machine wasn't able to scan the QR code from the email so I typed in my phone number. Scanned my license and insurance card and waited for my name to be called. Got in later than my appointment time but was in and out of the phlebotomy area within 5 minutes
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February 2023 by C S.
There's no sign on the building which makes it difficult to find. Staff was friendly but it is a long wait for walk-ins
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October 2022 by Faly T.
This place is GREAT! I was a walk-in at 2:30, and this location closes at 3PM.There were a couple people in the room getting work done and there was a woman in the lobby waiting. The ladies there took me as a walk-in and Kathy was so friendly and helpful. I would definitely go back to this location if I needed to get work done again. It was a pleasant experience!
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October 2022 by Joanna Brubaker
Both ladies and the gentlemen are kind and patient. Barbara always does my labs and she's such a nice person to talk to. Always finds my vein on the first try.
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October 2022 by Kari LODGE
Wow, very rude people, I am requesting a different office, not the place to come for tests RUDE
