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February 2024 by Cory Scheiber
Horrible bank, better hope you never need to talk with a manager
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November 2022 by Harriet Walker
The worst experience from this location. There were two people in the bank. I had my husbands certified copy of his death certificate. The two employees that were there were so cold and evil. I wish I gotten there names. I was in there for over b25 minutes and not once did either of them say I am sorry for your loss. They both had ice cold stares looking at me. The teller said that my death certificate was a fake. I was so unbelievably upset when I left I cried. I went to the other bank in pleasant grove and they were so sweet and so kind. I felt like I was in a twilight zone how it was so easy to get the money at pleasant grove. I actually walked out with a huge heart as they treated me like I was the only customer around. 12 bridges location needs more personable tellers. I will never go there again
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March 2021 by Josh Sybrowsky
Amazing bank and great people. I'm seeing negative reviews with covid frustration on opening times, that's everybody right now and out of their control. These guys are amazing to bank with. I'll never go anywhere else.
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January 2020 by David P.
Well let me start by saying I used to really enjoy walking into the bank and being greeted by my first and last name, those days are gone!! Now we have the two old ladies that if it wasn't for calculators they would be useless, They have the personality of lawn furniture. After catching an error of only a few cents that that teller made on some checks I deposited, it was as if I was a huge inconvenience to her as she had to redo the entire transaction. Instead of offering free coffee, ice cream, candy Etc.They should be offering free customer service. These ladies are the two rudest employees I've ever dealt with in a financial institution. When I suggested I might be moving institutions she replied "good luck with that" I would suggest if looking for a financial institution, Golden 1 Credit Union has great reviews.
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July 2019 by Emily Lang
Says open Saturdays and it is NOT OPEN ON SATURDAYS. Cost me $50 with this bogus information!!!
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May 2019 by Eric Bader
Published hours = 9 to 1 on Saturday. Not open. Hours on the 12 Bridge's branch door = M - F. Very lame. Planned my day and didn't not do banking on Friday based on Google page info. How quickly a business can go from 5 stars to 1.
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April 2019 by April Michaelson
Closed on Saturday when online hours say 9-1pm.
