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April 2024 by Surinder Singh
Another home for my 4 legs buddy.....
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March 2024 by Stephen Lanza
The team at Camp Bow Wow in Livermore is so welcoming to us and our puppy. She has been going there for years and still gets so excited when we check her in.
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March 2024 by Cheryl Youngblood
The introduction for the dogs is wonderful. Camp Bow ensures that the dogs are accepted prior to, which ensures that all dogs are safe including your own pups of course. The employees genuinely like the pups! Everyone was friendly and so kind with my two babies, and the cuddle time for my dogs and the pics that I received were so welcoming and the cams while they were in the play area were an added bonus! I felt that my precious babies were well taken care of.
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March 2024 by Venkatesan Varadarajan
It’s a great place for all our 4 legged kids while we travel - including long periods of time. Have given a four star for now as there’s construction/remodeling activity going on - otherwise it’s 4& 1/2 star rating
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March 2024 by Linda Sears
I love taking my baby boy here. He comes home very tired. He has and meets the bestest friends. It's great to log in and view his playtime on camera.
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March 2024 by Anton Chuvakin
Our dog stayed there half a dozen times and we loved it. The fact that they have web cams and you can watch the dog is just pure awesome :-)Update: we've been using them for years and still love them. They had some camera troubles but it seems it is all good nowUpdate: very good in 2023, dog still loves it, and yes cameras work again2024, still our favorite place to board our dog
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March 2024 by Garret Dwello
Love this place!
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February 2024 by David Ramirez
Great place, in the middle of renovations at the moment, looking forward to seeing it when its done.
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January 2024 by Tracy Kronzak
We've boarded our dog at Camp Bow Wow for just over four years, and throughout, the staff have been caring, attentive, and responsive to her needs. We're truly grateful for how much she enjoys Camp Bow Wow, and the genuine love she receives while boarding.
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October 2023 by Isabella Mendoza
Immediately after the first day, I recommended Camp Bow Wow to all my friends who have dogs! The interview process was smooth, and it’s super fun to watch your dog throughout the day using their many cameras. Couldn’t be happier with their service and facilities!
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October 2023 by Craig Tatlonghari
Our go to boarding spot for our fur baby. Excellent front office training. Friendly but professional. Better than many medical establishments these days. Small details matter and they get it. Kudos to the owners and managers here.
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September 2023 by Mahesh R.
This is a reply to the business owner's response to my review of the Livermore facility of Camp Bow Wow (since Yelp does not allow me that function).Hello Bruna,Thank you for your extensive reply to my review of your facility (after almost six weeks)! I know that as a business owner you must defend your business at all costs but your response and explanations are neither very compelling nor very credible; to be honest, it is quite laughable for the following reasons:First of all, when I made a reservation at your Livermore facility for my dog for a three plus week stay your staff there insisted that I have my dog vaccinated for Bordatella before boarding even if he was up to date on all vaccines SINCE THERE WERE SOME INSTANCES OF KENNEL COUGH at this facility! Even though he had received his Bordatella vaccine on March 9, 2023 we got him vaccinated again on May 12, 2023 before he began his boarding on June 14. No other boarding facility (including the Brentwood one that you also apparently own) never made such a demand when we boarded him; he had stayed multiple weeks at your Brentwood facility a couple of times (you can check with Georgia, your manager there about the same). Even our vet was surprised by this demand but she complied because we had to board him before our trip. Why would your staff at Livermore make such a demand if there had been no instances of kennel cough at this location? Or is it standard operating procedure just at your Livermore facility because they simply felt like it??? As I mentioned in my previous review, the ONLY reason we switched him from your Brentwood to the Livermore facility is because the latter had a couple of outdoor spaces; otherwise, we would have definitely continued to board him at your Brentwood location!Secondly, the only place that we took our dog to after we picked him up from your facility was to our vet's office to have the severe sores on his rear paws treated; the poor guy had a bandage for almost a week (please see the picture)! There are no other pets at our house. Are you implying that he somehow contracted Bordatella at the vet's office or at our house due to drops of moisture or bacterial infection in the air at one of these locations???Also, I am really not sure how him sleeping on the concrete floor is going to cause severe sores on his rear paws! Anyway, our vet is Brentwood Family Pet Care (his primary vet is Dr. Kristie Lee who treated the sores on his paws but he was also seen by Dr. Lindsay Heath for the Bordatella cough as the former was on leave). They have every single record of his since he was a ten week old puppy; we are responsible and caring pet owners and have made sure that he is up to date on all of his vaccinations as well as get timely medical care whenever necessary. Feel free to contact them if you want to verify or follow up with them on any matter related to him. BTW, as mentioned in my previous post we have incurred more than a $1000 in vet bills for these issues after we picked him up on July 9th. Please note that I have made no demands on you regarding these vet bills; my review was to inform other pet owners about the issues we had due to boarding our dog at your facility! He also went from 248 pounds to 215 pounds in the three plus weeks he was at your facility (the vet office has a record of this as well).I understand (and accept) that your primary motivation as a business owner is to make money and that you have chosen to do so by providing doggie daycare and boarding at a couple of locations. But it seems to me that in your eagerness to earn money, you folks may be making certain compromises (despite your elaborate description of your business practices ) such as overcrowding, reduced safety measures or precautions, etc. A few other pet owners have also commented that their dogs contracted kennel cough after they had boarded their dogs at the Livermore facility. Could be purely coincidental but I'll let people decide for themselves. I am also willing to bet my last dollar that fair and objective people will likely
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September 2023 by Biba
We dropped off a very happy and healthy dog and picked up very thin, lethargic, covered in urine, and ill dog. Took her to the vet and they found she had a very high fever of 105.0F, a swollen neck, and lost about 3 lbs while at Camp Bow Wow in a week! I called daily while she was there and the camp assured me that she was eating but she refused to eat the same kibble at home and they told me she was doing great. My dog ended up in the emergency hospital and spend a week there and received a major surgery to help with her inflamed and swollen neck. Her surgeon believes she got a foreign object lodged into her throat that caused the infection and injury while she was at Camp Bow Wow. When I let the camp management know they didn't take any responsibility at all. My experience with them was not good during these hard times. Dogs are treated better in a shelter! I would never go back there.
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August 2023 by Biba N.
We dropped off a very happy and healthy dog and picked up very thin, lethargic, covered in urine, and ill dog. Took her to the vet and they found she had a very high fever of 105.0F, a swollen neck, and lost about 3 lbs while at Camp Bow Wow in a week! I called daily while she was there and the camp assured me that she was eating but she refused to eat the same kibble at home and they told me she was doing great. My dog ended up in the emergency hospital and spend a week there and received a major surgery to help with her inflamed and swollen neck. Her surgeon believes she got a foreign object lodged into her throat that caused the infection and injury while she was at Camp Bow Wow. When I let the camp management know they didn't take any responsibility at all. My experience with them was not good during these hard times. Dogs are treated better in a shelter! I would never go back there.
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August 2023 by R J.
Terrible boarding place. I used to use them for almost a decade, but not anymore.I boarded my 3 health dogs in summer of 2022 for 45 days. I then took a vacation to Europe.15 days into my vacation, I got a call by one of their supervisors saying that my dogs got kennel cough because they failed to check another dog that just came in.That dog spread the kennel cough and got my 3 healthy dogs sick. This call, was at midnight in Italy.The supervisor was very rude saying they don't care for sick dogs, even though they got my healthy dogs sick. Apparently it's camp bow wow policy, even if they got my healthy dogs sick.She insisted I come back immediately, even though it's midnight in Italy and it would take me time to buy a plane ticket back.I said I will call her in he morning time in Italy as soon as I get a ticket. In response she started berating me saying I didn't care for my dogs.Another supervisor called realizing how inappropriate the other person was.Next morning I was on a flight back to the US, when I landed at the SFO, I kept getting texts asking when I was coming to get my dogs back, because the owneR wanted to know.I took my car straight from the airport to Camp bow wow and picked up my dogs.I then got a call from corporate asking how was my experience there, which I explained in detail.The next I heard was that the owner sold the franchise to another person.Regardless of who owns this franchise now, I will never board my dogs there or at any Camp bow wow franchise.I tell everyone who asks to stay away from that company and it's franchises.If I could give them a negative 5 star ratings I would. Avoid this company and it's franchises.The person who used to own the livermore franchise runs another franchise in Sacramento , think about that and how your beloved pet would be treated at any of these franchises.
