Costco Vision Center offers a unique experience, requiring customers to have their physical prescription and pull a number for service. Friendly staff, such as Jerika, can make the process enjoyable and personalized. The business has a reputation for providing high-quality products and services, with many customers returning year after year. However, some customers have reported inconsistent customer service, including long wait times and unfriendly representatives. Despite this, many reviewers have praised the center's affordable prices and efficient service from optometrists like Dr. Curt Nguyen. Overall, Costco Vision Center is a reliable option for eye exams and glasses, as long as customers are prepared for the unique system and potential variations in customer service.
I’ve had nothing but issues w my prescription lenses this time around. There was a defect and they were replaced and still having issues. I’m going to file a complaint and expect for it to be fixed or reimbursed to go elsewhere.
October 2023
Jerika was amazing. Fixed up my glasses so the hinges were tight and fit my head better. Great customer service!
January 2023
Good quality and prices. Waited 35 minutes when it took less than 30 seconds to pickup glasses.
