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March 2024 by Peace L.
Drove over to this Costco because my local Costco didn't have and also ran out of items I needed. I have to say all Costco are awesome, consistent and never boring. This was the first time seeing and experiencing membership card scanning when entering.
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March 2024 by Yahya A.
I have never written a review for any company I'm a believer that there are mistakes that companies do that and you shouldn't judge them. In this case, I have never been so disrespected, I was sold an iPad that has a factory lock, and it was less than 10 days from the 90 day warranty. Spoke to their managers, basically told me to get the hell out.
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March 2024 by Devu P.
Sam's Club has better customer service, pricing, and lots of variety of items to shop. I have become member of the Sam's Club and don't mind driving to Concord. By the way, Costco has raised the price on lots of items and made it smaller compared to the Sam's Club. Sam's Club has not raised the membership cost. This Costco location is something. Employees make their own decision to close the lane while you are waiting for your turn or even ban you. I had one associate at the return counter who appears no longer there. He banned me due to I complained to the customer who got in front of me while I was waiting. He thought I was being unreasonable. The manager said they reviewed the video and made it clear that I was not at fault and removed the ban. Craig is the one of associates and his helper closed the lane when I was next in the line. It is not that I just got in the line, I was there already there waiting for my turn. All sudden they decided to close the lane and then I had to go to different lane where 3 people were already in the line with full carts.
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March 2024 by Trinh P.
Parking lot sucks. Weekends here are a nightmare. Gas station wait is even worse. I literally went in circles for like 30-45 minutes just looking for parking, following people out, waiting for cars to leave. I love Costco. I love it as much as my trips to target. But this location is a hard pass. What a messy zoo. They didn't even have my eggs!! I thought we were past this stage. Also people in the Livermore community, there should be one line for self service, don't be line jumping - we are above this.
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March 2024 by Jude D.
The roast chicken was undercooked and pink on the inside.Are they removing the chicken last batch in a hurry to clean up and go home.?
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March 2024 by Farid N.
The most horrible unprofessional people I have encountered at any Costco BayArea ! I was stopped by the lady who was checking Costco cards since the card was in my wife's name she immediately very rudely you are not allowed. I told her my wife is in the gas tanks at Costco but instead of letting me in because it was cold and raining she put her hand on cart and asked me to wait outside until my wife comes in ! Now I have question from Costco managers would I be able to pay for my merchandise without going through the cash registers or would be able to steal anything because of the check at the exit door? If no why I had to wait outside in the rain?
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March 2024 by Hey I.
negative zero stars! worst costco location ever. always chaotic, coffee machine always broken, id go to richmond location becore this one, at least the people there have a better energy and vibe. honestly the santa clara or any food outside locations are better because to charge for a membership and cant even have a guest service work area is plain ghetto. this is why its. always a hellhole exiting the store. if i need anything from costco i prefer to not spend my money at this location. the only person who is great here is the older gentleman at the front door who is always smiling through the crap im sure he deals with at this store.
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March 2024 by Lulu C.
I'm writing this review to thank Donna in Optical at Costco Livermore for her incredible patience and expertise! Donna helped me today with my first pair of progressive lenses. I was overwhelmed with information, and she took the time to explain so many options to me. She also helped me with insurance. Thank you so much, Donna! I hope you are recognized for your excellent service!
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February 2024 by Behram Sethna
Great place to shop for groceries and gas
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February 2024 by Ajit Jahagirdar
A very good shopping place. Varieties of items/good available at a reasonable price. Most convenient place with plenty of parking area.
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February 2024 by Aswin.M.G. Das
Somebody switched out the tag for a small toy to a big one which sells for 28.99. Small toy for 11.99 was the last of that color and my daughter wanted that. Tried explaining the situation in the aisle and based on other toys on display. They were not ready to listen to reason. Horrible customer service. Heartless folks disappointing little kids.
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February 2024 by Euna Kim
BAD CUSTOMER SERVICE. NO RESPECT!So far my experience with Costco was good until today. Employees were so helpful. When I needed empty shoe boxes for kids’ school projects, they generously gave it to me. They drew pictures on the receipt and made my kids to smile ear to ear. Today, I had really an unpleasant encounter with one of employees, 9:20am on 2/7. My mother wanted to choose good quality of banana. She was looking and found one but it was hard to reach it with her height. She stopped on wooden pallets to grab the banana. All of sudden, a man was yelling at my mother behind of her. “ ma’am, do not step on it due to safety reason.” Totally understandable. Since my mother does not understand/speak English, I explained my mom the reasons and asked her to step down. She felt horrible. She apologizes to him even in English “ I am sorry”. After that, the MAN said “ that is what 5 yrs old does. ” after that, he was talking to his co worker. I could not believe what I heard. That is your response after you heard sincere apology? Where did you learn your manner? What are qualifications that Costco looks when you hire people? He was not respectful. You are at work. You are supposed to help people and work for Costco to provide the best customer service to make people satisfied. If you see any person, particularly the elderly people, to try to reach for something, your first response should be like, can I please help you out? Which one are you trying to get? It is is dangerous, please step down, I will help you out to get it. Seriously, I was super upset. THAT WAS NOT UNACCEPTABLE!
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February 2024 by It's Me
Update: 02-08-24 amazing Lunar New Year Brandy decanter (a dragon!) and set of 12 small decanters, one for each of the zodiac signs, as you enter Costco. Yes, pricey, but worth it as they are so unique! Fruit and nut trees, big yellow mums, cyclamen, and numerous other plants and bulbs and fertilizer and everything you need right there to get a jump start on your spring gardening projects. Decent prices on big, tasty blueberries and ditto on the blackberries. Lots of nice men's, women's, and children's clothing for the spring and some winter items still available. The store is always clean and well-organized. We went through self check-out, where an attendant ended up scanning our merchandise. I would like to thank it is a courtesy, but I think it's more to do with theft control since employees checking merchandise when guests exit probably can't catch everything. Sad state of affairs, but it's the reality everywhere. Such a great selection of cereals, health bars, snacks at Costco prices! Don't forget to check prices in the optometry department before heading to your local optometrist to purchase those glasses as Costco's prices are not surprisingly competitive as well. Large parking lot is usually always full, but it is kept clean and rarely have they ever not had carts available upon entry. Love Costco and love Livermore Costco!If Costco doesn't have it, you don't need it! Food court updated & convenient. High quality produce, snacks, frozen entrées, and an amazing bakery. This location is clean & well-organized, ample employees available to assist. Electronics staff *very* helpful when advice is needed, especially Tony, who's been there a long time and still super nice, enthusiastic, and knowledgeable. Nice patio furniture & gardening items. Good prices - items aren't inexpensive as Costco sells quality merchandise at discounted prices that often includes bonus packaging. For example, an O'cedar mop came with 3 additional mop heads at a price that beat Walmart which offered the mop without refills. Can't say enough good things about Costco in general & this store in particular. Only request would be to offer some vegan foods in their food court & more vegan frozen foods. After power shopping at Costco, our family can't eat pizza, chicken, hot dogs, ice cream, etc. and we'd love to grab a quick lunch otw out!
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February 2024 by Ian Chronister
Not as nice as the Danville Costco, IMO. Much more limited meat and seafood selection, and I don’t like the layout as much. Had people come up asking for money in the patking lot. Won't return
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February 2024 by Heather B.
It's Super Bowl Sunday so needless to say, the store was packed with people getting last-minute snacks, Pizza, and just general Shopping. Despite it being super crowded, the employees were so friendly and welcoming. They managed the flow of traffic in and out of the store beautifully, and encouraged me to stick around and have some good food Court selections such as the $1.50 hotdog and soda, and my son had the chicken bake and a fruit smoothie. I also noticed they have a really good looking roast beef sandwich that I'll probably try in the future. This was such a relief after my experience in Clovis. It's the people that count the most. Thanks for being so great :-)