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September 2023 by Harriet N.
We were having great difficulty getting repairs made to our refrigerator that was accidentally damaged during a move. Once Matt was given responsibility for moving things along, he worked tirelessly and doggedly with the refrigerator manufacturer's appliance factory service department to secure a competent technician to make required repairs, and to ensure that a third (previously overlooked) required part was ordered and shipped to our home. Matt stayed in close contact with us every step of the way. Both he, and Emergency Packout Co. come highly recommended.
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September 2023 by Ray C.
Emergency Packout is great, responsive service provider! They accidentally took my clothes for storage and I needed a dress shirt for an important meeting and Matt brought my clothes back so I could pick out what I needed and didn't have to go out and buy new shirts!
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October 2022 by Judy M.
We had 3 sewage back-ups, with all the attendant damage and toxic problems. The scheduling of all the people who needed to do work was overwhelming. Emergency Packout was great about working around our schedules, planning how to get everything moved out, stored and replaced all in the exact time they estimated, but even better, they were always there to answer questions, make adjustments, and best of all, calming me down, saying everything was going to be alright and here's how we'll help you. Everyone was so friendly, professional and really good at their jobs. I am so impressed by the service and personal touch.A HUGE hug to everyone there, even the office people who were friendly and understanding!
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October 2021 by Lynn Lahout
We love Emergency Packout Co.because they were prompt, efficient, tidy, thorough and very respectful of our personal belongings. We got to know Matt Trenner & his crew. Yosselin, Tiffany, Michael, Jose’, Jamie’, Diego, Fernando and Matt were all very personable, friendly & funny, too! Honestly, we were sorry to see them go.-- Lynn S
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October 2021 by Lynn L.
We love Emergency Packout Co.because they were prompt, efficient, tidy, thorough and very respectful of our personal belongings. We got to know Matt Trenner & his crew. Yosselin, Tiffany, Michael, Jose', Jamie', Diego, Fernando and Matt were all very personable, friendly & funny, too! Honestly, we were sorry to see them go. -- Lynn S
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March 2021 by Miriam G.
Very professional. They showed up on time and handled our items carefully. They worked with us and the insurance company to make sure we understood our coverage. We had a long 1 yr process due to covid and they were flexible and helpful throughout.
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February 2021 by Karen T.
Please allow me to provide high praise for the professionalism, friendly demeanor and efficiency of the Packout folks who twice removed all of our belongings from the first floor of our home and re-installed them back in exactly the same location after two successive floods. They showed up on time, worked quickly and quietly and showed great care to our belongings. Of course, always wearing a mask and practicing safe social distancing.
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January 2021 by Stephanie Y.
These guys are true professionals. I've moved plenty of times, but have never experienced the level of attention to detail, care and patience the crew put into packing out and packing back. They are wonderful.
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January 2021 by Jason H.
Emergency Packout was above expectations! They were professional, reliable, and made moving as enjoyable as possible. We had to move due to our condo flooding and they had everything out of our bedroom within a few hours. I would highly recommend them.
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January 2021 by Lia M.
I am very pleased with the work of Emergency Packout. Their packing staff and crew were all very professional, helpful and thorough. The office personnel were just as good. I highly recommend.
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October 2020 by Dan M.
We had damaged floor and some drywall in three rooms from a water leak. Our insurance adjuster told us to look for a company that does "content manipulation" to basically move all our furniture and stuff out of these three rooms while the new floor was installed and walls were replaced and painted. Emergency Packout was quite professional and great to work with. Yosselin showed up to estimate the project with a high tech video camera to document all our contents, giving each piece a QR code. When we were ready to schedule the service Matt and his team of 8 showed up on 2 days notice and carefully packed up, wrapped up, and moved out all of our stuff. We were amazed that they did it all in 1 day. When we were ready for moving back in, they were ready the following day. Both times they arrived on time, at the beginning of the window they gave us. We asked them to be careful bringing the furniture back in, so as not to damage the new hardwood floor. They staged everything outside, applying adhesive felt on the bottom of all furniture pieces, wore shoe coverings, placed blankets down on the paths they were traveling. They were finished so quickly. After leaving we realized a few big pieces needed to be moved slightly this way or that so three team members showed up the next day and made the adjustments. Everybody (Daniel, Chris, Rosie, Yosselin, Matt, etc.) at Emergency Packout was great to work with: responsive, thorough, professional. It seems like a great company to work for. They really are a team and have the customers' best interests in mind
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September 2020 by Kyla D.
What a professional team! This is a company that really cares for its employees and it shows up in great customer service! Everyone we dealt with appreciated the situation we were in and treated us (and our stuff) with great care and consideration. Big thanks to Matt (onsite team lead and great guy) and Rosie (account manager and super organized)!
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August 2020 by Lin Z.
Due to a pipe leak which damaged our floor, we had to move all of our stuff out to prepare for the floor repair. We were so worried we won't be able to move everything out on time. Emergency Packout came to our rescue! Matt and his team did an amazing job moving our stuff out on time. After the repair was done, they moved everything back safely. They were polite, thoughtful, trustworthy, and professional. They Always showed up on time with masks and gloves on. We can't thank Emergency Packout enough for helping us during this challenging time. We highly recommend Emergency Packout. They are the best!
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August 2020 by J L.
Our next door neighbor caught on fire and we were affected and need to move our stuff out to prepare for repair. Packout come to rescue! Joseline brought in her team and clear our entire house in a very organized, thoughtful, and clean manner. Joseline is very caring and easy to work with. She put customer's need as no. 1 and helped us with all we asked. Her teammate Tyler, Jeff, Nick, and others are all so professional to make us feel we are blessed to have them helping out with the move. Kudo to Joseline and her team and we would recommend Packout to any one who need emergency move.
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April 2020 by Zack B.
I had never heard of Emergency Packout before having a water line ruptured at my home. They where on time, very professional and listen to us and took care of everything! When returning items to our home they were detailed and put everything back and even swept up the room! If you ever need them they are the best!!! Ten plus stars !!!
